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“Great option in Townsville”

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Grand Hotel and Apartments Townsville
Ranked #2 of 41 Hotels in Townsville
Certificate of Excellence
Reviewed 2 May 2014

Recently stayed here as part of a business trip. Great hotel, well designed and located with excellent high end facilities / appliances. Clean, modern and with super comfy beds, a well stocked mini-bar and huge balcony it made for a really comfortable stay. We ate at Seasoned across the road a found it to be okay but not great, a bit hit and miss, but there are heaps of other meal options in the precinct. Jam Corner across the road does good coffee. Will definitely be back!

  • Stayed: April 2014, travelled on business
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Thank bon_vivant_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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311 - 317 of 472 reviews

Reviewed 29 April 2014

Recently overnighted here on business. Booked a very economical last minute booking on wotif. Staff always extremely pleasant, although I didn't' require much. Great location, close to several good eateries, although Mondays nights are a little lean for restaurant choices. Rooms self-contained, clean and very comfortable. Air conditioners stop if the balcony doors are opened at any time, merely have to be reset. Undercover car park in security compels for extra $20 per night, or outdoor uncovered parking free at own risk. No restaurants within the hotel , but many good choices close by. Have stayed here several times before and wIll definitely stay here again.

  • Stayed: April 2014, travelled on business
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Thank 60gbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

This is an above-average, self-catering hotel. Clean, modern rooms with everything you need to look after yourself when away on business. I really can't fault it. An honest hotel with good ambiance, close to a couple of great restaurants.

  • Stayed: April 2014, travelled on business
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1  Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

A group of us just spent 4 nights in Townsville for an under 12s sporting tournament. The Palmer street location is excellent. Plenty of dining options to choose from. The rooms at the Grand are clean and very comfortable. Probably the best hotel bed I've ever slept in. The staff are extremely helpful and friendly. Room service was great, particularly on the night we got back too late for any of the restaurants nearby. Would definitely stay here again.

Stayed: April 2014
1  Thank Leisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014

We stayed in a one bedroom apartment for a single night on our way through town.

The apartments are located in a great spot on Palmer Street which is close enough to the 'mall' and 'strand' along with a great selection of places to eat. There is good undercover secure parking (an extra $10pn), a reasonable gym and a nice little pool to cool off in.

Unfortunately our room was a little tired, had a bit of a damp smell and the bathroom was very neglected, with a lot of tile mould. Being from the tropics ourselves we know how hard it is to keep a bathroom mould free but it was like no real effort had been made.

Would I stay there again yes BUT I have stayed across the road at the Oaks Gateway and found it to be much cleaner, more spacious and more modern. We paid $139 plus parking for a one bedroom so it was very reasonable. Note - it is often the mystery 4.5star hotel on 'wot if' so you can pick up the occasional bargain.

  • Stayed: April 2014, travelled with family
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1  Thank fionajustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 14 April 2014

Hi Fionajustin,

I hope that you are well and had a safe journey back to the NT with your family.

I am dissapointed that your room was not 100% and if possible would love to get some more details of your recent stay so I can ensure it is addressed approporatly. Please feel free to drop me a line or an email here at the hotel when you are free. As you know from other reviews the cleanliness and quality of the rooms is usually spot on and I would love to keep it this way.

We did start a program a 6 months back where each room was having a mini make over to ensure they are crisp and fresh and are about 50% through.

Thank you for taking the time to share your feedback with the TripAdvisor community. Feedback like this helps us to stay focussed on what it is important - You...Our Guests.

Kind regards
Troy Scott
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

Our Wotif selection upgraded us to a self contained apartment with plenty of room, which was handy as we were travelling with a 11 month old, it was nice to have the cot in a separate room. Great location amongst some good restaurants. All in all, friendly staff and great value.

  • Stayed: April 2014, travelled with family
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Thank tom_gtown_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 14 April 2014

Hi tom_gtown_au,

Thank you for taking the time to share your feedback on Trip Advisor for your recent stay here at Grand Hotel Townsville. I trust that you enjoyed your time in the region.

I agree with you, the apartments are great and large enough for a small family. There has been a few new restaurant open on Palmer Street which offers even more choice in dining options around the hotel.

I hope you had a safe trip back home down south.
Kind regards
Troy

P.S.
Go the Cats.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

We've just come back from spending 6 nights at this hotel. The room was one bedroom plus lounge/dining with a large balcony that overlooked Palmer Street.
The configuration meant we had two sets of doors between the street and bed and so heard no street noise at all in the bedroom. The kitchen was great for making simple meals and the washing machine/dryer combo most welcome. We found the room to be very clean and light.
The location was good for numerous restaurants and that early morning coffee run (thank you Sugatrain). It was also just a short walk over the bridge into town where you could get to woolies and the chemist etc. The Reef HQ and Museum of North Queensland were about a 10 minute walk and the Strand just a few minutes further.
The best thing was the service from all the staff we encountered. The chatty cleaners through to the efficient and helpful reception staff all made us feel welcome and happy to have chosen this hotel.

Room Tip: Book directly through the hotel to get special offers, we got the one bedroom suite for the regular...
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  • Stayed: March 2014, travelled as a couple
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Thank hughbdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 14 April 2014

Hi hughbdo,

Thank you for your feedback and trust that you had a safe journey home.
It sounds like you had a great stay here in Townsville and got to enjoy the local attractions and highlights. I agree with you, the hotel is so well located with everything you need within a very short walk and with 300+ days of sunshine up here the walks are spectacular.

The team here at Grand Hotel genuinely do care for and try to make every one of our guests feel welcome and special, thank you for your feedback it will mean a lot to them.

We do have lots of offers and specials available on the hotel website and sounds like you were able to get a great deal.

Again, thank you and we hope that one day you are able to visit us again.
Best regards
Troy Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel and Apartments Townsville

Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
Price Range: £52 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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