The Grand Hotel in Townsville is run by really excellent staff - they've been wonderfully helpful. We extended our stay to include an extra night before our original booking, and upgraded for that night to a studio apartment. It was excellent with everything necessary (utensils wise) to cook a decent meal. They also provide two sachets of laundry powder for the washing machine. The washing machine/dryer is a bit tricky to operate, and definitely don't try to put more than the 4kgs in like we did!
We elected to have the studio for the night before moving to the king room (I requested the upgrade well after the initial booking and they only had a studio apartment available for the first night so it was our decision that we had to move). But they made sure we could move straight from one room to the next, and even put our washing which hadn't dried in their industrial dryer, and delivered it, folded to our new room.
Our keys needed to be re-configured so we could access the secure parking, but we just buzzed in when they didn't work and we were let straight in. The hotel is walking distance to the CBD and they can provide you with maps, as well as the one which comes with your key at check in.
The king has no washing/drying or cooking facilities, just a kettle, coffee mugs etc, decent sized bar fridge and for some reason, a can opener.
The gym is minimal but functional too.
- Official Description (provided by the hotel):
- The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more less
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- Also Known As:
- Grand Mercure Apartments Townsville Hotel Townsville