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“Great service, good location, no views”

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Grand Hotel and Apartments Townsville
Ranked #1 of 41 Hotels in Townsville
Certificate of Excellence
Reviewed 25 June 2014

The Grand Hotel in Townsville is run by really excellent staff - they've been wonderfully helpful. We extended our stay to include an extra night before our original booking, and upgraded for that night to a studio apartment. It was excellent with everything necessary (utensils wise) to cook a decent meal. They also provide two sachets of laundry powder for the washing machine. The washing machine/dryer is a bit tricky to operate, and definitely don't try to put more than the 4kgs in like we did!

We elected to have the studio for the night before moving to the king room (I requested the upgrade well after the initial booking and they only had a studio apartment available for the first night so it was our decision that we had to move). But they made sure we could move straight from one room to the next, and even put our washing which hadn't dried in their industrial dryer, and delivered it, folded to our new room.

Our keys needed to be re-configured so we could access the secure parking, but we just buzzed in when they didn't work and we were let straight in. The hotel is walking distance to the CBD and they can provide you with maps, as well as the one which comes with your key at check in.

The king has no washing/drying or cooking facilities, just a kettle, coffee mugs etc, decent sized bar fridge and for some reason, a can opener.

The gym is minimal but functional too.

  • Stayed: June 2014, travelled as a couple
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Thank Margy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 27 June 2014

Hi Margaret H,

Thank you for taking the time to share such a wonderful and detailed review of your recent stay with us here at Grand Hotel Townsville. I am glad that you had a comfortable stay. I agree with you the staff are wonderful and really go out of there way to deliver the small things that make a great stay.

Safe travels back to the cold south and we hope to welcome you back to Townsville North Queensland again in the future.
Kind regards

Troy Scott
General Manager

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295 - 301 of 465 reviews

Reviewed 21 June 2014

The rooms we're very neat and tidy and the reception staff very friendly. I stayed here for work for two nights. The gym is small but still all you really need for a short stay. Bed was very comfortable and a great shower.

The location is excellent, very close to shops, restaurants and walking distance to the Strand. The room price was also very reasonable. Would definitely stay here again.

  • Stayed: June 2014, travelled on business
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Thank Kellie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 27 June 2014

Hi Kellie C,

It sounds like you were able to make the most of your business trip up here to North Queensland. There is so much surrounding the hotel, I also enjoy the stroll to The Strand and the many restaurants and shops close by.

Thank you for your feedback and time in sharing this with the Trip Advisor community. We hope to welcome you back on your next visit to Townsville.

Kind regards
Troy Scott
General Manager

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Reviewed 2 June 2014

Stayed here with my husband and two friends. Layout of the room was great, facilities good, price good, overall very happy. Had a slight issue with the aircon during our stay, but nothing that would stop me from coming back.

  • Stayed: March 2014, travelled with friends
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Thank StephanieAngelHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 27 June 2014

Hi StephanieAngelHughes,

I hope you made the most out of your visit to Townsville with family and friends.
There is so much to see and do.

Thank you for sharing your feedback with us on your recent stay here at Grand Hotel Townsville.
I trust that the minor air-conditioning problem was resolved for you.

Thank you again and we look forward to welcoming you back on your next visit to Townsville,
Kind regards

Troy Scott
General Manager

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Reviewed 2 June 2014 via mobile

Very handy to town and transport. The place is clean and comfortable. I like the balcony. Always a relief to be able to open a door. Not ultra mod but comfortable. It come im a the right price. Walk to the water for breakfast. The thai over the road is very good.

Stayed: May 2014, travelled on business
Thank jan_opinions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

We got a great deal on the Grand Hotel, by using Last Minute.com. We were firstly greeted by really friendly staff and checked in without any delay - very welcome after a 5 hour drive to get there.
Our room was modern and clean and well appointed. Not much of a view - but we were on a cheap deal - so we weren't expecting the penthouse!
The bed was comfortable and bathroom a decent size.
We will definitely be staying at the Grand again.

Room Tip: Try for deals to get great value rooms if you are booking close to your travel date. ;)
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  • Stayed: May 2014, travelled as a couple
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1  Thank Princess-Eliz-111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

THE warmest welcome from the "Team" no staff here-a great group of passionate people ready to help!! A special thank-you to Dale and Kelly. Clean rooms, BIG rooms, great shower, great little gym and right in the middle of Restaurant street. Close to run to Strand for the best running and a even yummy room service!! A very WOW experience in Townsville-thankyou TEAM!!

Room Tip: Overlooking the restaurant street was interesting people watching-perhaps a bit noisy of you like si...
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  • Stayed: May 2014, travelled on business
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Thank RobinaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 28 May 2014

Hi RobinaS,

Thank you for taking the time to share your recent experience here at Grand Hotel Townsville with the TripAdvisor community.

Dale and Kelly will be over the moon that you mentioned them in your review - thank you! It means so much to the team to be recognised for their efforts. We are so lucky to have such a group of wonderful, driven and passionate people here at the hotel to be here for our guests.

Sounds like you made the most of your stay here in the region, I agree with you, the run along the strand is spectacular.

We look forward to welcoming you back next time you visit Townsville.
Safe travels and best regards
Troy Scott
General Manager

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Reviewed 22 May 2014

What an excellent location, top end of Palmer St. Close to some fantastic restaurants. Room was clean and well presented, I was a little disappointed that the bed was two singles pushed together and you could feel the join. Secure undercover parking and location make this an excellent choice.

Stayed: May 2014, travelled on business
Thank Elmy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 28 May 2014

Hi Emly2013,

Thank you for taking the time to share your experience with the TripAdvisor community on your recent stay here at Grand Hotel Townsville. I agree with you, there are so many great restaurants around the hotel and the location is fantastic.

Apologies about the zip king bed in your room, let us know when you are up next and we will ensure this is not the case on your next visit.

We look forward to welcoming you back again soon,

kind regards
Troy Scott
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel and Apartments Townsville

Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#1 Spa Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#3 Romantic Hotel in Townsville
Price Range: £70 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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