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“Townsville Quiet Stay”
Review of Mercure Townsville

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Mercure Townsville
Ranked #10 of 41 Hotels in Townsville
GreenLeadersGold level
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861 reviews from our community

Traveller rating
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    181
    54
    28
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Cooroy, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

Very well situated with plenty of space and quiet. The staff are right "on the ball" and very helpful. We did have a problem with luke warm water for the shower but this was addressed and noted. handy to town and waterfront without the bustle of waterfront traffic.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureTownsville, Manager at Mercure Townsville, responded to this review, 13 August 2014
Dear Lauris

Thank you for posting such a lovely review.

Review such as yours to motivates me and my team to go just that extra mile to make all our guest stay a great experience.
We do hope to have the opportunity of welcoming you back in the near future to experience our tropical environment in Townsville.

Regards
Kasun Karunamuni – Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

Overall this accommodation was average rooms had a smell to them to start off with, Beds wern't the best and tiles throughout the room made it feels industrial which isnt what you want when your staying at a place.
i had Ants running through out the room above the fridge and i advised the recieption of this and they said they will get someone to clean it, but that afternoon when i got back to the room i found moree ants so wasn't happy.
no free WIFI, not enough power points for this day and age.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Shane V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureTownsville, Manager at Mercure Townsville, responded to this review, 31 July 2014
Thanks for taking your time to drop us a review. I am sorry to hear that you did not enjoy your last stay with us; I have already taken this issue to our maintenance manager and housekeeping manager. As we are located in a Tropical zone, housekeeping departments is trying their best to keep ants away and also frequent pest control systems make certain we are taking every possible action against tropic insects to coming inside guest rooms.
We really hope you will be giving us another chance and returning to our hotel in the future.

Regards
Kasun Karunamuni – Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2014

The rooms aren't the biggest but there's enough room for you and a suitcase to walk around the queen bed in the room. Clean, and nicely renovated rooms. There's a bit of a walk to the rooms from the car park over the green grass field. Can be a bit annoying when the grass is nice and damp. The staff are friendly, very accommodating, and make the place feel welcoming. Hardly hear the traffic from woolcock street at all which is nice as it's a major road.

  • Stayed August 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureTownsville, Manager at Mercure Townsville, responded to this review, 1 August 2014
Dear Kila


We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback.

Apologies that you had to walk a bit to your room, we have four wings with five different room types. Hope my staff has assisted you with the shortest way to your room. However I am pleased that you enjoyed the silence, surrounds and the service from our staff.

Thank you again for sharing your experience and we look forward to welcoming you again to the Mercure Townsville.

Sincerely,

Kasun Karunamuni
Assistant Manager
Mercure Townsville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mudgee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

Having been on the road in NT and Qld for 5 weeks campingThe service given by your night manager Vince? Was better than excellent, allowing us to leave our Waeco fridges on power in a corner of the office overnight and 2 drink vouchers. The restaurant waitresses were delightful hard working uni students. Sam a treat!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureTownsville, Manager at Mercure Townsville, responded to this review, 29 July 2014
Dear Tim

We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback.

I will share your comments with our team - especially with Vinnie and Sam. The storing of the fridges was the least we could do, and we would be happy to do it again. Overall I am sure that this lovely feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy travels!

Sincerely,

Andrea Hughes
Assistant Manager
Mercure Townsville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 July 2014

Small but very clean rooms. Only issue was the common (locked) door to room next door. Not that sound proof. Staff were very accommodating. Breakfast was great and a wide choice. The pool surrounds were lovely and is set on a lake. Overall, limited traffic noise from a busy road.

Room Tip: Ask for a room on the lake side and without an adjoinging room door.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureTownsville, Manager at Mercure Townsville, responded to this review, 29 July 2014
Dear Margaret

We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive both positive and constructive feedback.

Apologies that you were allocated an interconnecting room, we always endeavour not to allocate these rooms unless absolutely necessary. I am sorry that you were disturbed during your stay by the neighbouring guests. However I am pleased that you enjoyed the pool, surrounds and the service from our staff.

Thank you again for sharing your experience and we look forward to welcoming you again to the Mercure Townsville.

Sincerely,

Andrea Hughes
Assistant Manager
Mercure Townsville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Townsville

Property: Mercure Townsville
Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Phone Number:
Region: Australia > Queensland > Townsville
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Official Description (provided by the hotel):
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville

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