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“Townsville's Rydges”

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Rydges Southbank Townsville
Ranked #30 of 41 Hotels in Townsville
Reviewed 12 August 2014

Just a short 2 night stay. Our first receptionist was lovely as was the lady on our checkout. The others during the middle of our stay where very disinterested. Room was clean and tidy. Some paint off the walls - not a huge issue for us. The bathroom had had a surface clean but the air vent sadly had missed this and had a wonderful grey collection of dust bunnies trying to squeeze their way out of it. I believe it needed a more thorough cleaning although it wasn't filthy. I appreciate it was a busy weekend for them however....... All in all wasn't a bad place to stay a few minor improvements and all would be well.

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank KristyR113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this reviewResponded 12 August 2014

Thanks for providing us with your feedback. It is important that we receive feedback such as yours as it helps us to identify key areas that we need to improve on. I have relocated the dust bunnies and they are with their own kind! Thanks again for letting us know about your stay.
Regards,
Trish- Rooms Division Manager

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292 - 298 of 517 reviews

Reviewed 11 August 2014 via mobile

I stayed here on a fly in fly out visit. I took advantage of the online check in. This was excellent. Which was just as well as the receptionist was so lapsidasical it was a pleasure to spend as little time as possible in the lobby.
The room was clean and temperature was perfect. The bar down stairs was very cheap with a crownie costing only $5.
The water in the room that I thought was complimentary was actually $3 a bottle so be careful.
Bed was comfortable, bathroom worked. View so so.
I opted for the breakfast which was good, restaurant staff were excellent. I was relaxed and not rushed. Checkout was more pleasant with staff more than happy to store my bag, whilst I undertook a bit of sight seeing.
The hotel is close to the CBD and entertainment strip.
A taxi fare to the airport is around $20 and takes about 20 minutes.
I look forward to staying here again.

Stayed: July 2014
Thank MarcEdwards1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this reviewResponded 12 August 2014

Thanks for the fab feedback regarding your recent stay at Rydges Southbank Townsville! Sorry that you were unaware of the charge for the water as there is usually a red card on the bottle advising of the cost. I have addressed the reception that you received on arrival to the hotel with the person involved. It is definitely not a reflection of the standard that we offer. We look forward to seeing you on your next trip and thanks for the feedback regarding your Checkmate express check in!
Regards,
Trish- Rooms Division Manager

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Reviewed 9 August 2014 via mobile

Had an amazing time at Rydges. The room was amazing, checked and cleaned daily. The hospitality was brilliant. The staff bent over backwards to make us feel welcome. The staff added to what was already a great weekend by accommodating our requirements and more( they had wonderful sense of humour).
Would highly recommend staying there. The meals were great thanks to the chef and staff. Please pass on my appreciation to all the team. Well done

Stayed: August 2014
Thank 723Rosalie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this reviewResponded 12 August 2014

Thank you for letting us know how amazing your stay was with us at Rydges Southbank Townsville! I have passed on your kind comments to all the team here at the hotel and we look forward to welcoming you back on your next visit!
Regards,
Trish- Rooms Division Manager

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Reviewed 6 August 2014

Being a loyal Rydges Priority Guest Rewards member I logged into my account to check accommodation prior to a trip to Townsville. After putting in the dates I needed I was offered several room options including a two bedroom apartment with full kitchen. This was ideal given we were staying 10 nights. However on arrival at Rydges Palmer St Townsville I am directed to drive through the car park to a street at the back and proceed across the road and down a few buildings to a totally separate complex of apartments. If I had wanted to rent a holiday apartment I would have gone to a real estate agent!
The room was old, not very clean (floor towel was black following a shower when the floor was wet) and had no room service from the hotel available. You also had to go to the foyer to call reception. No phones in the room.
The rooms were only cleaned once a week and full kitchen was poor to say the least with odd matching plates and no much else to be able to fully self cater for a long period. Reception had to borrow bowels from their commercial kitchen to loan to us.
The chairs on the balcony had been in the hot sun and the material was torn making the balcony unusable. The street where the apartments are located is noisy as it is a commercial area with many trucks passing through.
Needless to say we moved as soon as we could to another hotel. We made our point to hotel staff who were very courteous. Not there fault of course.
Pretty poor given we have been more than happy with Rydges in the past. Get your website correct Rydges! If you are going to offer this type of accommodation at least let people know up front so they can make a decision before hand. A good clean and upgrade would not hurt either.

Room Tip: Do not choose the two bedroom apartment.
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ray T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this reviewResponded 12 August 2014

Thank you for letting us know about your recent stay. Sorry it did not hold up to your expectations. The two bedroom apartments are listed on Rydges.com and it does state that they are located on McIllwraith street to the rear of the property. It's great to hear that our staff were able to assist you by providing great service throughout this difficult time.
Regards,
Trish- Rooms Division Manager

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Reviewed 3 August 2014

Sorry but for what should be a reputable brand, this Rydges is just a second rate B & B, I was very surprised that it has the rating that it does. The food in the grill was also very ordinary so there has to be better places to experience in Townsville!

  • Stayed: June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank HappyasaPig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this reviewResponded 6 August 2014

Thanks for letting us know about your recent stay with us. It's unfortunate that you feel the brand was not represented to the standard that you expected. We are an older style hotel however it is clean and our team of staff members are always willing to assist where they can.
Once again, thank you for letting us know about your recent stay.
Regards,
Trish- Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

Close to everything you need, the staff were more than happy to help with all questions. The room was comfortable with the furniture a little dated but the bed was extremely comfortable (the most important part of a hotel room). The bathroom was clean albeit old, but completely functional for what you need.

The mini bar fridge was a bit noisy but reception advised it was fine to unplug which allowed me to sleep comfortably.

The only downside was the breakfast and coffee.. But given you are close to all the main cafes in Townsville this shouldn't pose a problem.

Will look forward to staying here again when next in Townsville.

Stayed: July 2014, travelled on business
Thank Grugly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this reviewResponded 6 August 2014

Thanks for the great review! Sorry to hear that your experience in the restaurant wasn't up to our expected standard. Let us know when you are heading back this way and we will ensure that your breakfast is up to the standard we pride ourselves on!
Once again, thanks for the feedback.
Regards,
Trish- Rooms Division Manager

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Reviewed 28 July 2014

We stayed for 3 nights to attend our Raaf Firefighters reunion held at your premises and the staff were very pleasant and helpful. The room we had was fantastic and the bed was big and comfortable.... The pillows were great and housekeeping was excellent, although you could see in little things that the rooms are ageing and in need of an uplift. The restaurant was excellent... We would definitely stay again

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Dazza57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this reviewResponded 6 August 2014

Thanks for the awesome review! It was a fun weekend at the hotel for the RAAF events! We look forward to seeing you on your next visit to Townsville.
Regards,
Trish- Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Southbank Townsville

Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 41 Hotels in Townsville
Price Range: £53 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rydges Southbank Townsville 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel

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