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“Great little place”

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Townsville Central Hotel
Ranked #19 of 41 Hotels in Townsville
Reviewed 12 May 2014

Stayed recently 3 nights, hotel ideally situated on Palmer Street amongst several restaurants and a couple of pubs to boot . Hotel staff couldn't have been more helpful re check in and request for late check out for evening flight home. Great deal through Accor Advantage Plus circa < $300 (even though we payed double price for Friday night as Broncos in town <cough,cough!!) with free drinks and wifi included although reception in room not too good :-( Food (breakfast was good although i do feel when buffet if offered it should be a buffet and not a choice of 1 item off a menu . All in all though good place and wouldn't hesitate to stay again !

  • Stayed: May 2014, travelled as a couple
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Thank sycokid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded 1 June 2014

Dear Sycokid,

Thanks for your great feedback regarding your stay at the Ibis Townsville. I hope you continue to get great benefit from our loyalty programme, Accor Advantage Plus, and I look forward to seeing you back at the hotel soon.

Happy travels.

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183 - 189 of 503 reviews

Reviewed 4 May 2014

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank michaelsydney2013
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded 1 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 May 2014

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank Mel L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded 1 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 April 2014

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank 2travelmore89
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded 29 April 2014

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Reviewed 21 April 2014

Stayed here for two nights recently, and was so disappointed with the accommodation. Was more like an Ibis budget hotel but without the budget price! Styed in a "twin" room, the hard and uncomfortable single beds were about 10 cm apart with no room to move. Absolutely no parking in the hotel property was available and given the layout of the property, each effort to find parking entailed driving through the property then back around a number of streets and through traffic lights to get back to the property. Ended up having to park my car on the street about a block away. The hotel itself can only be described as dinghy, the rooms incredibly cramped, the common areas extremely worn (even though the hotel is not all that old) and the overall area very noisy. The walls are thin, our room had a stained toilet with cracks in the shower basin, and the air conditioning cannot be controlled in room (you have to ring reception to request). The small television cannot be turned up loud enough to hear it. Will never stay here again. The staff were helpful, as much as they could be anyway. Accor needs to have a serious look at this hotel, up until now I trusted this hotel name.

Room Tip: Don't get a twin room. If you want to park, get there early and don't leave!
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  • Stayed: April 2014, travelled with family
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2  Thank Jenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded 29 April 2014

Dear Jenniferjane58
Thank you for taking the time to review your most recent stay with us. I am pleased to hear that you were happy with the location and the staff that you met with during your visit.

I am however disappointed that you did not enjoy your room type, our Standard Twin rooms offer two single beds however we do also offer a Superior Twin configuration which allows more space and a larger bed for your comfort and this should have been offered to you.

We also offer complimentary parking to our guests, however as the carpark also welcomes guests in our restaurant - on occasion it is difficult to find a space and I would like to apologise for the inconveience of not being able to find a space at the hotel, I understand how frustrating this can be.

Jennifer, I hope this hasn't spoilt your opinion of us and hope we can have the chance to welcome you back again soon to show you what we are capable of!

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Reviewed 19 April 2014

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Accorhotels.com
2  Thank Kahawa
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded 29 April 2014

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Reviewed 19 April 2014

The hotel was very average, nothing special. So if you are just planning on sleeping at the hotel and doing alot of sightseeing during the day I would recommend this place.
The hallways need a paint job, the paint was coming off the walls and the carpets had stains on them.

The location of the hotel is very nice though!

I would not recommend their restaurant SugaTrain. The breakfast was a big dissapointment coming from a person that LOVES hotel breakfasts. They only had cold food and had yogurt, fruit and oatmeal in the containers for hot food so I got tricked. Nothing much to choose from, just your average cornflakes, yogurt, fruit, tea, juice and coffee. I would recommend people to go to a café nearby instead.
The dinner was also a dissapointment. The food was very greasy and almost swan in oil.

  • Stayed: April 2014, travelled as a couple
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Thank MissGelinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded 29 April 2014

Dear MissGelinder
Thank you for taking the time to review your recent stay at the Ibis hotel.
I am pleased to hear that you found the hotels central location a convenience and were able to enjoy the sights Townsville has to offer.
I am however disappointed that you did not enjoy the breakfast buffet in the Sugatrain restaurant, unfortunately we do not offer a hot buffet - however our "full breakfast buffet" allows you to enjoy the continental buffet and also a hot meal from our A la Carte menu, please accept my apologies if this was not explained to you during your stay. Rest assured I will be passing on your feedback to the restaurant and the kitchen to help improve our service standards and hope to welcome you back to the hotel soon.

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Additional Information about Townsville Central Hotel

Address: 12-14 Palmer St, Townsville, Queensland 4810, Australia (Formerly Ibis Townsville)
Region: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Townsville
#10 Business Hotel in Townsville
#12 Luxury Hotel in Townsville
Price Range: £44 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Townsville Central Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Townsville Central Hotel is a 4 star hotel offering stylish accommodation in the heart of the city. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Townsville's main shopping mall, Flinders Mall, is close by and there is easy access to the city's entertainment highlights. Centro Bar and Grill is located within the hotel and guests may choose to dine or enjoy a quiet drink. Centro is open for breakfast and dinner. Staying at Townsville Central Hotel also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city. All guests enjoy free: Wi-Fi and on-site parking A continental breakfast Enjoy your stay! ... more   less 
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Also Known As:
Hotel Accor Townsville

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