We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff go that extra mile!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Townsville Central Hotel
Ranked #24 of 41 Hotels in Townsville
Cairns, Australia
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Staff go that extra mile!”
Reviewed 28 July 2014

We have stayed at Ibis Townsville on previous occasions, being more than satisfied with its central location, cleanliness, great restaurant, and warm and friendly staff. During our latest stay we were booked in for 2 nights but due to the sudden passing of a close relative, we had to cut our stay short and travel to Brisbane. Ibis staff were very sympathetic and understanding, and went that extra mile to rearrange our booking to transfer the second night over to the following Sunday, something we did not expect but something we certainly appreciated. Thank you, Ibis.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank FNQers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Townsville Central Hotel, responded to this review, 27 August 2014
FNQers,

I'm very happy to read the team were flexible for you, in what was obviously a tough time for you.
I'll ensure the staff are made aware of your feedback, and we hope to see you again in more happy times.

All the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

483 reviews from our community

Traveller rating
    84
    237
    110
    36
    16
See reviews for
60
190
59
126
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
Brisbane, Australia
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 July 2014

We stayed here early July 2014 and found it a great hotel and reasonably priced. The front counter staff are fabulous. The Restaurant is great and they have delicious breakfast. I recommend the green eggs and ham. Mmmm really tasty.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Christine835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Townsville Central Hotel, responded to this review, 27 August 2014
Christine 835,

I'm delighted to read about your great time at Ibis, and in our restaurant, Sugatrain. Totally agree about the Green Eggs & Ham, a favourite of mine also!

Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
1 review
Reviewed 23 July 2014

Reception was brilliant, warmly received, got to room clean well appointed complimentary vouchers were nice. Pillows soft great night sleep, full breakfast tea coffee fruit perfect night in the city on site parking

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Townsville Central Hotel, responded to this review, 27 August 2014
Dear Jenny S,

Thanks for the great comments! It's always a pleasure to read of such a positive experience, and that my team could provide such quality service.

I'll ensure the team are made aware of your comments. All the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
1 review
Reviewed 20 July 2014

The services at the Ibis was very friendly, professional and co-operative. The only comment really is that the rooms probably are in need of updating.

Location was great with eateries and close to the Strand.






  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Townsville Central Hotel, responded to this review, 27 August 2014
Thanks for your review - it's always a pleasure to read of excellent service from my team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014

Pleasantly surprised by this one, rooms smallish but acceptable. Plenty of free off street parking and has an outsourced restaurant that do great breakfasts at street level. Service was good and above all well priced considering it was a peek weak. Plenty of other restaurants to choose from in the area.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank 92saint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Townsville Central Hotel, responded to this review, 27 August 2014
Dear 92Saint,

Thanks for your lovely comments. I'm delighted you enjoyed your restaurant experience, and just as a FYI - we don't outsource Sugatrain, it is managed by us as well.

Thanks again, and happy travels.!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 July 2014

Stayed here for the weekend of the V8 Supercar Townsville 500. Very good place to stay and good value compared to the prices of some other places during this time period. Rooms had everything you needed, parking free and the restaurant was excellent and overall service, especially at the restaurant outstanding. Yes the building is a little tired and the rooms are a little small, however for what we required it was perfect. The location was very good also. Overall, happy to return for next years event!

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoadTrip56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, Manager at Townsville Central Hotel, responded to this review, 27 August 2014
Thanks for your great comments RoadTrip56. I'm always happy to read of positive experiences, both in the hotel, and in the restaurant, Sugatrain.

Hope to see you again next year for the V8 Supercars weekend.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Townsville hotels
0.2 mi away
Park Regis Anchorage
Park Regis Anchorage
#5 of 41 in Townsville
482 reviews
0.5 mi away
Comfort Inn Robert Towns
Comfort Inn Robert Towns
#21 of 41 in Townsville
83 reviews
0.0 mi away
Grand Hotel and Apartments Townsville
Show Prices
Show Prices
Show Prices
0.3 mi away
Oaks M on Palmer
Oaks M on Palmer
#10 of 41 in Townsville
460 reviews
0.1 mi away
Oaks Gateway on Palmer
Oaks Gateway on Palmer
#16 of 41 in Townsville
392 reviews
0.2 mi away
Hotel Grand Chancellor Townsville
Show Prices
Show Prices
Show Prices

Been to Townsville Central Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Townsville Central Hotel

Property: Townsville Central Hotel
Address: 12-14 Palmer St, Townsville, Queensland 4810, Australia (Formerly Ibis Townsville)
Region: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Townsville
#14 Luxury Hotel in Townsville
Price Range (Based on Average Rates): £
Hotel Class:4 star — Townsville Central Hotel 4*
Number of rooms: 117
Official Description (provided by the hotel):
Townsville Central Hotel is a 4 star hotel offering stylish accommodation in the heart of the city. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Townsville's main shopping mall, Flinders Mall, is close by and there is easy access to the city's entertainment highlights. Centro Bar and Grill is located within the hotel and guests may choose to dine or enjoy a quiet drink. Centro is open for breakfast and dinner. Staying at Townsville Central Hotel also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city. All guests enjoy free: Wi-Fi and on-site parking. Enjoy your stay! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Ebookers, Priceline, TripOnline SA, Evoline ltd, HotelQuickly, HRS and Cancelon so you can book your Townsville Central Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Accor Townsville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing