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“One Night Stay in Townsville”

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Park Regis Anchorage
Ranked #5 of 41 Hotels in Townsville
Certificate of Excellence
Reviewed 4 May 2014

Lots of hotels to choose and I stayed here because they had a special on for $99. Room was pretty good and clean. In the quite area of town for a Monday night and on arrival the reception told me the room was $119 for the night. After I informed her that the website said $99 the manager quickly said no problems which was great. South Townsville area near some good eating places and very close to the center of town which was like a ghost town to be honest. Bed was hard but a quite night. TV reception good with Foxtel available in room. Room was air conditioned and the floor had carpet, which can be hard to find in this part of the world due to humidity. Room was a good size and had a view to the river, not that you can see much anyway.

  • Stayed: April 2014, travelled on business
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Thank whistle007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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458 - 464 of 516 reviews

Reviewed 28 April 2014

Recently stayed over Easter and was fantastic! Very friendly staff and nice clean room, I could not fault a thing, this place is nice and handy to restaurants and most things around Townsville, we stayed for 4 nights and had our own car which we were able to park in the secure parking out the back. Not sure how the below review about noisy children got accepted to be on here as they state they "live next door", must be a disgruntled tenant that has not experienced children in their life time... we watched kids play in the pool area and around the reception area whilst we were staying and frankly its great to see children outdoors rather then on their ipads, ipods and gaming devices. We are a young couple and these apparent "screaming children" were not screaming or yelling and were very friendly young kids whom I suspect would have been guests staying and the children that live on site. All in all we will be back for sure, service, friendliness and cleanliness all a big thumbs up!

Room Tip: Marina View
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  • Stayed: April 2014, travelled as a couple
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Thank papamoa_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

* IN a scenic location
*Some attractions nearby, ie museum and dock/marina
*Always reasonable price
*staff might need extra training, not friendly but not rude
*reasonably many good restaurants nearby

*Slight far from CBD

  • Stayed: April 2014, travelled on business
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1  Thank Timmy08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis Anchorage, responded to this reviewResponded 23 April 2014

Dear Mr Timmy08,

Thank you for your recent feedback regarding your accommodation I do apologize that you found the staff unfriendly, if possible could you please send me a quick email to let me know which staff came across as not been friendly as I would like to bring this to their attention.
My email address is gmanchorage@parkregishotels.com.

Regards
Rose Banfield
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

Our room was neat and tidy. Checking inn very efficient.

We were not impressed about a housekeeper smoking outside our room when she was clearly not on a break. I am a asthmatic and could not stand the smell of smoke lingering out side our room.
I Think this habit should only be done In a area away from guests and on a meal break.

I was also appalled about the owner/managers children running and riding the bikes up and down the driveway, this is not only a safety hazard but unprofessional. The noise from the children was going through to our room

Room Tip: Pick a room away from reception.
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  • Stayed: March 2014, travelled as a couple
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4  Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014

The room we had was small and no balcony jammed in the corner of the complex. The cleaning staff were more helpful then the management that were on when we were staying. Being close to restaurants and cafes was great. I have stayed a few times at this accommodation but this will be my last, there are a lot of better places and around the same price. There is secure parking.

  • Stayed: March 2014, travelled as a couple
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1  Thank sharyn911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis Anchorage, responded to this reviewResponded 23 April 2014

Dear Sharyn911,

Thank you for your feedback regarding tour stay with us, I am sorry that the accommodation was not up to standard as it was in your previous stays with us. We try and pride ourselves in keep our guests happy. Some of our hotel rooms are small and do not have balconies and only place guests in these as a last resort. If you are not happy with your apartment please let us know so that we can try and fix the problem. We hope that we do see you back at Park Regis Anchorage and we will endeavour to try and make your stay more enjoyable.

Best Regards
Rose Banfield
General Manager

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Reviewed 5 March 2014

Thank you for a great one night stay in a two bedroom apartment (with external doors dividing them). The apartment was clean and we had everything we need (except the light was out but this was minor). Loved the amenities and facilities meant it was well-equipped.
The procedure for getting into our room after hours was well communicated and car-parking on site which is great. In the morning the receptionist was friendly when we enquired about getting to Magnetic Island however didn't know all of the information understandably, but offered to ring them for us. I loved the information on restaurants in the rooms - these little things can make a big difference when you don't know the local area. Would recommend for a short stay in Townsville.

  • Stayed: February 2014, travelled as a couple
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Thank roamero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis Anchorage, responded to this reviewResponded 23 April 2014

Dear Mr Roamero,

Thank you for your feedback regarding your stay with us and was very happy to hear that your apartment was clean and meet your standards. We try and pride ourselves in providing as much information as we can regarding after hours check in and things to do and see in and around Townsville.
We hope you enjoyed your time at Magnetic Island and look forward to welcoming you back to Park Regis Anchorage.

Best Regards
Rose Banfield
General Manager

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Reviewed 23 February 2014

This two story apartment style accommodation was also perfect for what our family needed. Two separate rooms with a balcony that connected. Real outdoor furniture and a nice semi private view. The room was exceptionally clean with all the amenities for comfort and a recharge. Washer and dryer inside the room and detergent! The pool was a bit small and looked like it could use a good sanitizing yet refreshing. Don't be alarmed by the kiddy pool in the front as there is another in the back : )

Stayed: February 2014, travelled with family
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis Anchorage, responded to this reviewResponded 23 April 2014

Dear Ms Lisa,

I would like to thank you for your lovely comments regarding your accommodation and glad you hear that you were happy with your apartment. I am sorry that the pool was not up to standard and this has since been fixed. If you ever find something that is not up to standard during your stay please inform management so that we can do our very best to fix. We hope to see you and your family back at Park Regis Anchorage soon.

Best Regards
Rose Banfield
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Regis Anchorage

Address: 51 Palmer St, Townsville, Queensland 4810, Australia (Formerly Oaks Anchorage)
Region: Australia > Queensland > Townsville
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Townsville
#8 Family Hotel in Townsville
#13 Business Hotel in Townsville
Price Range: £60 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Regis Anchorage 4*
Number of rooms: 45
Official Description (provided by the hotel):
Park Regis Anchorage is a welcoming oasis in the heart of Townsville, Australia’s largest tropical city.Park Regis Anchorage’s great location, in the cosmopolitan Palmer Street dining precinct, means guests are an easy stroll from restaurants, cafes, bars, city nightlife and Jupiters Casino.The hotel is also on the doorstep to the world famous Great Barrier Reef and Magnetic Island, water sports and cruises, golf, fishing, rainforests, national parks and colourful outback.Return from a day of business meetings, laid-back activities or thrill-seeking adventure and kick back in the comfort of Park Regis Anchorage’s spacious and modern studio, one and two bedroom air-conditioned apartments. All rooms have WiFi access, cable TV and most have private balconies.Some of the guest rooms have recently been refurbished incorporating stylish design elements whilst still retaining the hotel's signature relaxed, tropical Queensland surrounds. The rooms have been fitted with modern indoor and outdoor furniture, new beds and designer bedding and LCD TVs. One and two bedroom apartments contain full kitchen and laundry facilities – providing a real home away from home during your visit to Townsville. Extended and long stay guests are welcome at Park Regis Anchorage.Hotel guest facilities include an onsite restaurant, a BBQ area and two swimming pools as well as off-street parking, laundry and dry cleaning service.Park Regis Anchorage is the perfect base from which to enjoy Townsville’s easy going lifestyle and surrounding attractions. ... more   less 
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Also Known As:
Park Regis Anchorage Townsville

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