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“Fabulous location, very average resort”

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Fitzroy Island Resort
Ranked #1 of 1 Hotels in Fitzroy Island
Torrance, California
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fabulous location, very average resort”
Reviewed 5 February 2014

The service level at the resort was pretty bad. Not very helpful with any of our questions or needs, with one key exception...Deborah in the dive shop was our salvation! So thankful we found her and that she was so incredibly helpful and understading. Without that, our frustration level would have remained extremely high. One person can make a big difference..thanks Deborah!! We had a beach cabin for 4 nights. When we asked about getting our luggage to our room, we were basically told to carry it...don't roll it because the coral will tear up your wheels. Seriously?!? After trekking to our room and wreaking havoc on our suitcases...b/c we simply could not carry them all that way, we later found there was a nice concrete path on the back side of our beach cabin that was quite easy to roll suitcases!! But the staff did not direct us to go that way. What a mess!

Once we got over the service issue and let that go, our beach cabin was just perfect for the 4 of us. A back room with 2 twin beds and a nice large King bed in the main room. Easy beach access and a great view from our room & porch.

We had prepaid to have all our meals included, which i would NOT do again. There are only 2 eating locations: 1 extremely fancy and pricy and the other is more casual, but with really slow service. We waited an hour one day for our lunch and then had to wolf it down because we had to catch a tour. Their kitchen is not big enough to handle the entire resort, which is unfortunate. They really should not book the resort in full because they just can't handle that volume, especially once the day-trippers arrive for lunch!

Also note that access to the outer reef from Fitzroy Island is limited to two companies that make stops at the Island after leaving Cairns. CDC and I forgot the name of the other one.. CDC only takes about 40 people and makes stops at two dive/snorkel locations. The other company is a much larger boat that brings you out to a platform. I recommend making reservations in advance as we almost could not get to the outer reef as the boats were full. We lucked out and got on due to some last minute cancellations (thanks to Deborah's suggestion to check for cancellations after the boat left Cairns). After flying across the world to see the GBR, it could have ruined our trip if we had not been able to get on a tour. We lucked out this time. Get reservations in advance if seeing the outer reef is important to you!

Our kids really enjoyed snorkeling around the island and saw many fish and turtles. The pool was very nice as we went at night so there was nobody else there and it's beautiful lit up at night. During the day the pool was crowed and the pool bar was in full swing.

Good hiking trails and a nice turtle rehabilitation center that was very educational. Glass bottom boat was fine; fairly inexpensive so we thought it was worth it. We went at night and on a day/snorkel excursion.

Room Tip: The beach cabin was a great location
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  • Stayed December 2013, travelled with family
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Helpful?
1 Thank KDMaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bli Bli, Australia
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 January 2014

We loved our stay here on the island which is our second time here. This time we were got an ocean suite which was lovely view. Very big apartment love the layout. Love the snorkeling right off the beach beautiful corals and fish. We even swam with a Green Turtle. We did the glass bottom boat with snorkeling we were lucky enough to swim with squid. So cool. We also did the Turtle Recovery Tour and the Bush Tucker Tour both really informative. Loved our guide she was awesome. We really love this Island and the resort it's just paradise. Hopefully we will be back soon.... Thanks again for a lovely stay.

  • Stayed January 2014, travelled with family
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Helpful?
1 Thank Shazz19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 January 2014

Went to Fitzroy for the snorkelling. The resort have a monopoly over the island's activities (including the boat transfer, snorkel/diving hire equipment and the resort pool (only hotel I saw on the island)). The staff on the boat failed to inform anyone on the boat leaving Cairns that we would not be able to hire snorkels/go in the water/beaches were all under water. So we, along with a boat full of other tourists cluelessly headed out to the island where there was nothing to do.
On arrival we found out and the staff there informed us they'd all known the night before. We all decided to head straight back to Cairns on the return boat on which I heard the staff discuss whether they should inform the next boatload of tourists about the poor conditions on the island, Tommy shouted down this suggestion thus it was decided to allow more tourists to do the same as us.
We had paid as a package trip to Fitzroy (transfer and snorkel), after a lot of explaining to our tour operator of the disappointment they would only offer a snorkel refund, $13! Not going to see the remainer of the $82 odd package we paid for the transfer, nor those wasted hours again.

  • Stayed January 2014
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Helpful?
3 Thank hannaleavingreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim M, Manager at Fitzroy Island Resort, responded to this review, 16 March 2014
Dear hannaleavingreviews,

Thank you for taking the time to review Fitzroy Island Resort. It is disappointing to hear that your day trip wasn't what most guests’ experience and rave about.

I have looked into this review in some depth. Our records indicate that you visited the Island during an extremely poor week of weather when all other companies in Cairns had cancelled trips to the Outer Great Barrier Reef due to high winds and extremely poor water visibility. It is my understanding that you came across to Fitzroy Island after being unable to go out on any other marine based tours in town.

On arrival at the Resort – a King high tide was at its highest and is the reason for the beach being submerged. This would have subsided throughout the day however leaving plenty of sand to relax on. We cannot account for what was advised to you by your booking agent & I am unable to comment on what the agent advised you was still in operation regardless of the weather.

Whilst we appreciate you feel our crew could have been more aware of the conditions on the Island - they are all based in Cairns and had yet to see the conditions for themselves.

On your arrival at the Resort - the Dive shop (whose staff also travelled to the island on the same boat that day and only saw the conditions on arrival at the Resort) advised you of no Glass Bottom Boat. All water sports are subject to weather conditions - particularly the windy and choppy conditions. Furthermore, Snorkelling was not recommended due to very poor visibility and the presence of debris such as logs and other material that had been swept in overnight.

It is my understanding that this was explained to you by our staff and as they sympathised with you - a full refund was offered even though you still had the opportunity to experience the rest of the Island for the day. Due to your particular booking being processed through an Agent however – this needed to be processed through them on your return to the mainland and you opted to leave on the 09:30am Return to Cairns after only being on the Island for ½ an hour.

I am unable to comment on what transpired with your agent when you arrived back in Cairns o but I can confirm the Resort authorised a refund in full. Unfortunately, we cannot control what cancellation fees or charges an agent will enforce on you.

The Resort sincerely regrets that this has reflected on us. Should you ever wish to return to the Island in future – please don’t hesitate to book directly with us on the following email stay@fitzroyisland.com or by calling 07 4044 6700 so that we can look after you.

Next time in better weather we are certain the Island and the Resort will be in the position to meet your expectations!!

Best Regards

Tim Moloney
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 January 2014

...which obviously was reflected in the overall lack of dignity of the resort during our visit. Too many points of dissatisfaction for a hotel of this expected standard. 100 EUR was our discount prize for 1 night, 240 EUR was ordinary a prize that is certainly an outrageous bid for this facility. Payed much less for many humble guest houses excelling in quality. Consider green island for resort, consider day trip to low islands/Franklin islands for corals.

-Baggage storing before and after entering room costs additional 7 AUD, coin operated
-Our double bed was 2 beds pulled together, which created an awful crevice
-No warm shower water
-Only one piece per complimentary bath product / two guests
-No sufficient amount of umbrellas to lend out
-Soda vending machine broken
-Coin vending machine broken
-Airgame arcade machine broken
-Public toilet in the atrium smelled of feces, door had no functioning lock
-Some of the showers in the public toilet were out of order
-No possibility of extended check-out from 10-12 am, altough check in is not untill 14 pm
-Restaurant service was unprofessional and part of the food was not bang-for-buck
-Breakfast was disappointing and pricy
-The only bar on the island served disappointing food
-Service was not genuinely welcoming to my own expirience
-Unrelated to the resort, the corals were mediocre to Great barrier reef standards

Room Tip: Be sure to get a proper double bed, do not settle for a poor substitute of 2 beds obviously pulled t...
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  • Stayed January 2014, travelled as a couple
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Helpful?
4 Thank Kristian_Jo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson, Canada
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 25 January 2014

We hadn't planned to include Fitzroy Island during our time in Cairns but were very happy that we did (and happy that we chose it over Green Island!). The resort's Fast Cat was terrific and the staff at the dive shop was helpful (even to us 'day trippers'). The snorkelling was terrific considering it was right off the beach- we saw beautiful corals, fish and two sea turtles. When you arrive (facing the hotel), turn left and head way down the beach (10 minute walk). We found a sandy secluded area away from the crowds- just beautiful! The beach to the right and near the hotel is made up of coral and so is very painful on the feet.
The day trip is a wonderful and cost effective alternative to families who can't afford a second reef tour. Recommended!

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank beebalm26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 January 2014

Well ,what can I say.mmm ,I have just had such an awesome trip.My ten year old Daughter and myself.I have had surgey on my back and was not able to do a lot but..THE AWSOME STAFF went over and beyond any expectations I had, to make sure my ten year old Daughter had an experience of a lifetime.We will be back......From the staff in the general store<whom took my daughter on the lighthouse walk> TO the terrific staff in the dive shop<night snorkel ,whay an experience.>THANK YOU.. The turtle rehab tour is such an experience, to learn how much dedication is needed to try to protect and help these terrific animals..<unforgettable wow>.
If you or your children want to be treated as part of a small group<family on an Island ,spend several days on Fitzroy Island.In one underwater photo I took of the beach<not fifty yrds from our room,there is over a dozen differerent types of fish.Turtles of the beach?Who would have thought.From the time you are greeted with a happy smile,to the time you sadly depart,we felt so special and welcomed.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
1 Thank Laurence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 January 2014

We visited Fitzroy Island as a part of a wedding at the end of November 2013. What a stunning location!!! The hotel is just gorgeous and the staff very friendly. It was easy that we didn't need to use any 'money' as such on the island as everything is obviously integrated and you pay at the end which can often shock if you're a big spender.

The rooms were exceptional and extremely comfortable. We did share a room with our 16 month old son which was fine and we all seemed to sleep quite well in the same room which is very unusual. Having the cot in the bedroom did make it a tight squeeze and it would have been nice to have had the luxury of a second bedroom. They do have beach bungalows which have the second bedroom, however the kitchen facilities are limited and we needed a big fridge for supplies and a microwave mostly for our son.

The views from the apartment were beautiful and it was lovely to sit in peace on the balcony whilst our son was sleeping. They have laundry facilities on each floor which you pay a small amount to use, however this was great with having a toddler.

The pool area is very relaxing and stunning overlooking the ocean. The only issue we found was that the pool bar closed at 4pm every afternoon.. which is more often than not the time that you would like to have a drink! The issue we found was that it was hard to buy something decent to eat after 2pm. The restaurant is closed, the bar stops selling meals and the little shop only makes a few sandwiches and lunch goodies that they sell out quickly. But if that was the worst then we can't complain!

The hotel was fabulous and we had a beautiful stay. The Island itself feels 'untouched' and it's great to get back to nature and enjoy your surroundings. Can't wait to go back one day!!!

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank SJRPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fitzroy Island Resort

Property: Fitzroy Island Resort
Address: The Esplanade, Fitzroy Island, Queensland 4870, Australia
Region: Australia > Queensland > Fitzroy Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fitzroy Island
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Fitzroy Island Resort 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Fitzroy Island is a tropical paradise of rainforest and coral beaches within the calm sheltered waters of the Great Barrier Reef Marine Park. The walking tracks through the rainforest, up to the summit and to the lighthouse offer a fabulous view over the Great Barrier Reef. Located only 29 km off the coast of Cairns, the island is a listed National Park and has only one resort. Just 45 minutes by boat, Fitzroy Island Resort offers guests the opportunity to intimately discover the magic and diversity of the Great Barrier Reef from land and sea, making it the perfect accessible base for snorkeling, diving and exploring the reef and rainforest. Ferry transfers to and from Fitzroy Island depart daily and tickets can be pre-booked from Fitzroy Island Resort. The affordable 4 star Resort offers a range of contemporary accommodation including Suites, Beach Cabins and Studios. The resort facilities include a contemporary restaurant, large pool with swim up bar, dive store, indoor cinema, Foxy’s bar and a general store. Discover the vibrant corals and marine life, forest birds, butterflies and the startling white sulphur-crested cockatoos. Create memories to last a lifetime. Pure tropical island magic…. Activities include:- Dive School- Aqua Jets- Mini submarines- Glass bottom sea kayaks- Kayaking- Snorkeling. ... more   less 
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Also Known As:
Fitzroy Island Hotel Fitzroy Island

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