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“Fantastic Resort”

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Fitzroy Island Resort
Ranked #1 of 1 Hotels in Fitzroy Island
Reviewed 19 July 2014

Just spent 2 nights at the Fitzroy Island Resort which was fantastic - we were in a ocean suite for 2 adults and 2 children so had a fabulous ocean view. The snorkelling was fantastic swimming with turtles was a most amazing experience. I'd read about the cost of meals on the island being pricy however when you're in the moment you tend to forget so a dinner at Foxys followed by a dinner at the restaurant made an already expensive 2 night stay shoot through the roof. Would highly recommend taking as much food with you to the island to cut down on the food bill. Would've loved to sip an alcoholic beverage watching the sun go down but at $9 for a beer and $16 for a cocktail it was soft drinks all round.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank vivd66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 July 2014

this place is simply amazing. in fact its a little unfair writing a review for this hotel cuz its not only the resort that amazes but also the island as a whole. this resort is the only accommodation in the whole island, which enables it to reap any good comments that the island itself generates. but let me try to be objective and only talk about the resort.

stayed in an ocean suite, had a living room, TWO balconies, fully equipped kitchenette with everything including dishwasher, washing machine, tumble dryer, microwave, oven and even tools to bake cakes. the bedroom simply amazes, setting was soothing to the human body as a whole with furnitures with woody and natural feel. the view in the bedroom was just breath taking, huge window. balcony was also facing the the same directiion towards the sea. can sit at the balcony for ages sipping coffee/tea while looking out watching birds and people passing by.

but just like any other hotels, there're a few things which they didn't do very well. the inside of the kettle was rusting and was emitting a smell when boiling water. asked for a new one but took 3 hrs to arrive. i guess its just australian lack of efficiency as compared to asia. part of the bathroom where it had metal was rusting, not a very nice sight. otherwise a very comfortable suite.

room service was manned by working holidayers, which is fine but she was rushing through a bit and only did the bed, just the bed, not even the pillows. the pillows were still dumped on the floor and she asked if there were anything else. bathroom wasn't dried or replenished. she only changed the towels and thats about it for room service. i would say poor room service.

wifi wasn't provided for free sadly, just like other typical australian hotels.

swimming pool looked nice but didn't have a chance to try it as was spending much time at the beach.

food at the restaurant was excellent. had to make a booking for dinner and the seafood was just an eye opener. a bit on the pricey side but was expected cuz there're only 2 places which serve food on the whole island, so they're basically monopolising the whole area.

waters were clear. only a few timings for the ferries which makes it inflexible for activities after stints at fitzroy. but otherwise its an excellent place to visit.

Room Tip: get an ocean suite, pricier than the studio rooms but well worth the money.
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  • Stayed: July 2014, travelled as a couple
    • Value
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1  Thank Poky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Me and my boyfriend stayed 2 nights at the fitzroy island resort in February 2014 and we had a wonderful experience. Beautiful modern rooms with kettle, tea and coffee facilities which was perfect as we didn't end up eating lunch at the resort restaurant. (Recommend bringing snacks).
There's a lot of activities to do around the island like trekking, walking trails, turtle feeding, stand up paddle and more! The restaurant provided great dinner at reasonable price and excellent buffet breakfast also not too pricey.. $15 for continental and $25 for warm breakfast. Overall we had an amazing stay here, very relaxing and the island is just breathtakingly beautiful! Wish we could've stayed longer but we'll come back soon for sure.

Stayed: February 2014, travelled as a couple
Thank Linbaba12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We loved our time at the Fitzroy Island Resort. Spent our time as a family, hiking the well maintained Island tracks. Swimming, snorkelling and also did the Turtle Tour which was really interesting. Our room was a little dark and musty so next time we would upgrade, but apart from that we would recommend and absolutely visit again!

Speak to the staff (who are pretty much all backpackers), about the best places to visit on the island. Best snorkelling spots etc . . .

Room Tip: The back rooms are dark and musty, but very comfortable and clean. Upgrade to ocean view room if yo...
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  • Stayed: July 2014, travelled with family
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Thank penelopeobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

It is a paradise island by nature, but the resort is not impressive... We had a family get away on school holidays for 6 days in July and the place was pretty full. It was a colder time, the water was cold in the ocean, and the pool is not heated either. Not much to do out of water, tracks to the lighthouse and Summit quiet steep for little kids, but the view is rewording! You do have to pass piles of rubbish on the way, just after the camp side.
The room was one bedroom self contained ocean suite, mostly clean and had everything for comfortable stay. Sofabed was band and extremely uncomfortable though... The sliding door to the bedroom did not close, it would stark half way...
Food. the biggest disappointment... The resort has two places to eat, Foxy's pub and a more formal restaurant. Menus are limited. Foxy's food as simple as it is, was barely eatable. The marinaded lamb chops were pure vinegar, the "whole baby barramundi" is really a fillet of fish, on a couple of attempts was quite dry. Grilled chicken burger came with black outside but uncooked inside chicken filet... During 6 days and no other option for lunch, we tried everything on the menu, and some things for diner, but the only thing was ok is s&p squid. Also kids menu offers vegy pasta with napoly souse, wich is really spaghetti bolognese,
The restaurant has to be booked for diner in advance, the food is better then Foxy's, prices like in the good restaurant but I had a feeling that all food comes to the island from the catering company, and they just have to warm it up and serve. Or in case of desert - defrost it and serve... No fresh fruits on the tropical island... Some oranges from the store... And some watermelon and grapes at breakfast.
Weekend entertainment - 70th & 80th fave.

Room Tip: ocean side is highly recommended, other wise you will be looking at and hearing everyone on the walk...
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  • Stayed: June 2014, travelled with family
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Thank Olga G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim M, Manager at Fitzroy Island Resort, responded to this reviewResponded 17 July 2014

Dear Olga G,

Thank you for taking the time to review Fitzroy Island Resort.

We are disappointed and sorry to hear that your experience was not up to your expectations. In particular, we are suprised to hear your opinions on our food in both outlets.

Our Exective Chef and his team work extremally hard to deliver an exceptional product and this is highlighted in many of the other reviews you will find in this forum. I can assure you that all meals are prepared on the Island including our desserts that are made from scratch.

We appreciate all feedback however cannot stress enough our desire for guests to raise their concerns with us whilst they are still at the property so that we can rectify them. I am confident had you of spoken to a member of our team about your concerns to our restaurant teams, we could have worked with you to ensure your satisfaction.

We do hope you give us the opportunity to accommodate you again in future.

Best Regards

Tim Moloney
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

Stayed at Fitzroy Island Resort, stayed in an ocean view suite, which as we attempted to open our door were overwhelmed by an awful moldy stench, then rushed in to go to toilet and the bathroom handle came off in my hand, wooden door rotted with mold and mildew, bathroom floor doesn't drain well, so when you shower you end up with a lot of slippery floor and the tiny bath mat is not quite enough to mop it up. Beds small and uncomfortable, and the breakfast buffet was the pits, go for vegemite on toast, do not eat any bacon or eggs, our 2 sons aged 19 & 22 did and had the runs all day out on a boat. Not Fun. You may request a cappucino, which you will be charged $5 extra per coffee. Evening meals at restaurant were reasonable & so too was Foxy's bar at sunset. And another tip DO NOT STAY IN SCHOOL HOLIDAYS they get overbooked and you will suffer.

Room Tip: Ocean view suite (ours had no view) smelt bad and was we were on 2nd floor therefore had noise from...
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  • Stayed: July 2014, travelled with family
    • Rooms
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3  Thank BonnieP_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim M, Manager at Fitzroy Island Resort, responded to this reviewResponded 17 July 2014

Dear BonnieP_8,

Thank you for taking the time to review Fitzroy Island Resort.

We are disappointed and sorry to hear that your experience was not up to your expectations. We appreciate all feedback however cannot stress enough our desire for guests to raise their concerns with us whilst they are still at the property so that we can rectify them. I am confident had you of spoken to a member of our team about your room concerns, we could have worked with you to ensure your satisfaction.

You comment with regard to our Full Buffet breakfast is in stark contrast to other reviews in this forum however we will discuss with our Kitchen team. Your claim that our breakfast made your adult sons ill is to be honest unfounded. Whilst we sympathise that they were both unwell - we have hundreds of people eating the buffet each morning - all without an issue. I am confident the breakfast was not the issue here.

The Resort prides itself as a 4.5 Star family destination that recently won the Tropical North Queensland Tourism Awards in the Deluxe Accommodation Category. The resort is busy throughout school holiday periods however we find there are few complaints in relation to this causing suffering to our valued guests. We are sorry you felt this way.

We do hope you give us the opportunity to accommodate you again in future.

Best Regards

Tim Moloney
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

We stayed at the resort the first week of school hols. On arrival the sun was shining and the island looked very inviting. We had a one bedroom ocean view apartment which was on the ground floor. The only downside was the cabin in front of our room blocked any ocean views and also made the room feel a bit dark. Otherwise, the apartment was a good size with a great kitchen. We loved our early evening drink at Foxys bar watching the sunset. During our 4 night stay we had a couple of meals at Foxys and found the food to be of good quality. They do have other more wholesome options if you aren't into fish n chips and burgers (mind you, these were also good). We had dinner at the restaurant one night and the food was very nice. The shop stocked a variety of goodies (including sandwiches). The fruit/vege options were limited. Items were a little on the expensive side but for families with cooking facilities you could easily make up your own lunches and come up with a couple of dinner options.
We enjoyed the walks, turtle tour, snorkelling and my daughter enjoyed the games room and movie theatre. Staff were very helpful and friendly. The only thing we could fault was the limited stocks of wines/sparkling at Foxy's bar. As the days went on the options got less and less. This was also the case in the restaurant at breakfast with the cereal options (one day it was there, next it wasn't) and on enquiring we were told they had run out "it is an island". Given the ferry docked a few times a day (and they managed to get fresh bread daily) I think this could easily be rectified. Overall, we loved our time on Fitzroy Island (having great weather was a bonus) - we will definitely return in the near future.

Room Tip: Ocean view room
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  • Stayed: July 2014, travelled with family
    • Value
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Thank TheBevs2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fitzroy Island Resort

Address: The Esplanade, Fitzroy Island, Queensland 4870, Australia
Region: Australia > Queensland > Fitzroy Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fitzroy Island
Price Range: £68 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fitzroy Island Resort 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Fitzroy Island is a tropical paradise of rainforest and coral beaches within the calm sheltered waters of the Great Barrier Reef Marine Park. The walking tracks through the rainforest, up to the summit and to the lighthouse offer a fabulous view over the Great Barrier Reef. Located only 29 km off the coast of Cairns, the island is a listed National Park and has only one resort. Just 45 minutes by boat, Fitzroy Island Resort offers guests the opportunity to intimately discover the magic and diversity of the Great Barrier Reef from land and sea, making it the perfect accessible base for snorkeling, diving and exploring the reef and rainforest. Ferry transfers to and from Fitzroy Island depart daily and tickets can be pre-booked from Fitzroy Island Resort. The affordable 4 star Resort offers a range of contemporary accommodation including Suites, Beach Cabins and Studios. The resort facilities include a contemporary restaurant, large pool with swim up bar, dive store, indoor cinema, Foxy’s bar and a general store. Discover the vibrant corals and marine life, forest birds, butterflies and the startling white sulphur-crested cockatoos. Create memories to last a lifetime. Pure tropical island magic…. Activities include:- Dive School- Aqua Jets- Mini submarines- Glass bottom sea kayaks- Kayaking- Snorkeling. ... more   less 
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Also Known As:
Fitzroy Island Hotel Fitzroy Island

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