We stayed at Kingfisher Bay Resort for 5 nights recently and were a little underwhelmed by the experience. That said I wrote a detailed feedback letter to the management first before giving a review and I was impressed that they got back to me promptly and understood why I gave them the feedback. They explained there was a lot of new staff undergoing training, but were aware that this was not an excuse and were sincerely apologetic. They also told me about what they were doing to improve the service and experience, and said they appreciated my feedback. I believe they actually did and weren't just saying that. I told them there were many great things about the place too, and whilst some meals were below average, some were fantastic. I gave this place a score of average for honesty's sake of my experience, but I know they are actively working on fixing issues and so I would possibly still recommend staying there. The hotel facilities are lovely and truly think we just stayed there while the place was going through a lot of transition. After a good honest chat with one of the managers there I am confident that they are trying to get the hotel back on the right track. I would advise anyone else who stays there and is unhappy, to let them know first and give them a chance to try to right it while you're there, or at least give them feedback on what was not great and importantly also what WAS great, so they know what's working and what's not. Before posting a bad review of a place, give them a chance to redeem themselves. Professional reputations can be hard to earn and easy to lose. I appreciate that they took my feedback well and have now changed my mind and would stay there again.
- Official Description (provided by the hotel):
- Nestled in the bush overlooking the calm waters of the Great Sandy Strait, this award-winning ecotourism resort on World Heritage-listed Fraser Island is the perfect base to explore the world's largest sand island. The resort incorporates the 152-room Mercure Kingfisher Bay Hotel, self-contained two and three bedroom villas and houses, and a 174-bed Wilderness Lodge for groups. Resort Rangers also guide a variety of four-wheel-drive coach tours or personalised tours of the island. Access to Fraser Island is by ferry only. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Kingfisher Bay Resort Fraser Island
- Kingfisher Bay Hotel Fraser Island
- Kingfisher Bay Fraser Island