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“just ok”

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Eurong Beach Resort
Ranked #2 of 3 Hotels in Fraser Island
Taumarunui, New Zealand
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“just ok”
Reviewed 18 June 2014

Setting fantastic, absolute prime position but need to take better advantage of it. We had a 2brm apartment which was very roomy and comfortable for our family. However a little dated and cleaning is ok. An unusable frying pan was in the cupboard, we asked for another which was delivered with a smile and apology. There definately needs to be more attention on the cleaning, a few minor things, more attention to detail. A daily service would be charged extra to change towels...mmm? Staff were friendly but could have helped with lots of the basic info alot more.
Cut the big trees so we can see the beach or the pool!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingfisherBayGroup, Manager at Eurong Beach Resort, responded to this review, 18 June 2014
Dear Maree M
Thank you for taking the time to post in this forum. Online feedback is important to us and we use it to identify staff training issues and also to improve our product offering. Whilst it is pleasing to read that our staff were friendly and helpful, please accept our apologies that our housekeeping team has not met expectations, we'll certainly follow up on your behalf. Should you wish to give us another chance, please email us on feedback@kingfisherbay.com (mention this review) and our Resort Manager, John WIlkins, would be happy to personally oversee your stay.
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731 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
Gosford, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2014

We loved the restaurant and service at the restaurant. Bakery and shops were terrific. Proximity to beach and tracks was great. However, we thought the maintenance and cleanliness were below a standard expected of a 'resort'. The pool had a lot of black spot algae and the waterfall wasn't working. The cigarette butt bins were overflowing and as we are non-smokers we were disappointed that there were no designated non-smoking areas. The grounds were untidy and the laundry was filthy. The balconies and corridors didn't get swept once the entire 5 days we were there. Its a sandy island so they were very dirty and grubby. There was a pile of rat poo in the stairwell that I had to ask to be removed. The dishes in the cupboard needed washing before use as they had old food stains on them. We want to go back to Fraser in a couple of years but we would be looking at other accommodation options.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Erin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingfisherBayGroup, Manager at Eurong Beach Resort, responded to this review, 6 May 2014
Dear Erin W
Thanks for taking the time to post in this forum. The conditions you mention are certainly not up to our usual standard and we invite you to contact us on feedback@kingfisherbay.com with your contact details and one of our team will call to follow up.
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Travellers are raving about these Fraser Island hotels

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 April 2014

We came to Fraser Island for a Four day day break, stayed out first night at Kingfisher bay resort ( disappointing) then went across Eurong beach resort. It was like chalk and cheese, Kingfisher bay resort can learn A great deal from Eurong. Staff great everywhere, but special shout out to Shiraz & Cassandra in the restaurant, helpful a1 service and made you feel special without going over the top. Well done guys.

We will be back..........

Room Tip: Ground floor coral seas units are gold. There were plenty of young groups in house, but once you wor...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank clayandeve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingfisherBayGroup, Manager at Eurong Beach Resort, responded to this review, 28 April 2014
Dear clayandeve
Online feedback is very important to us and we thank you for your lovely comments regarding your stay with us at Eurong. We'd also like to invite you to contact us on feedback@kingfisherbay.com about your comments re our sister property and I'll have the resort manager contact you.
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Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2014

we stayed over Easter, in a hotel room. the rooms are very spacious to what we were thinking they would be. Staff are very friendly, Bakery has awesome food and quite cheap to what we were expecting which was a bonus. The resort is well maintained and in such a excellent position on the island. only down side was the lack of parking at our building but that's only to be expected at such a busy time of year. Highly recommended we will be back for sure. well done guys.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingfisherBayGroup, Manager at Eurong Beach Resort, responded to this review, 28 April 2014
Dear Kim C
Thanks for taking the time to review us. Feedback like this is a great motivator for staff and we'll certainly be sharing this with our hard working team. Fraser's a top spot for Easter, so it's great to read you enjoyed your family holiday with us.
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Brisbane, Australia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 April 2014

We stayed last week for one night in a two bedroom apartment and were pleasantly surprised at the size and quality of the apartment. Previously we've camped on the beach but no more after our stay here. The unit was spotlessly clean, large and comfortable. We had a view of the beach and sitting outside on the large veranda enjoying the cool breeze and a drink at the end of the day was definitely worth it. We ate at the buffet which was OK but could do with a revamp of the menu. The grounds are well maintained and staff helpful. The location is perfect with easy access to all parts of the island. We'll be back with more friends, keep up the good work!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aus-54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingfisherBayGroup, Manager at Eurong Beach Resort, responded to this review, 14 April 2014
Dear aus-54
WOW! Thanks for your fab feedback and great to see we've exceeded your expectations. We look forward to seeing you and your mates back in our glorious neck of the woods. Make sure to check our website for the latest seasonal deals and our Facebook page for all the news from Fraser.
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Bribie Island, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 April 2014

My wife, son and I stayed here for 2 nights after camping for a week. The room was spacious, a little old but comfortable. We prepaid for the buffet dinner for the two nights but after the first night wished we didn't. The buffet was very small with little choice and was themed each night making the choice even smaller. Although not the resorts fault on the second afternoon we had a group of 7-8 young guys turn up in the room dirsctly above us. They sat on the balcony all yelled obsenities for all to hear and some were even directed at other guests. They proceeded to do this aswell as ash and spit over the balcony untill 1am.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grant_s_762014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingfisherBayGroup, Manager at Eurong Beach Resort, responded to this review, 13 April 2014
Dear grant_s_762014
Thanks for taking the time to write about your stay with us. I wanted to firstly apologise for the behaviour of the guests above you - spitting and obscenities are certainly not encouraged. You don't mention if this was reported, but we would've certainly been happy to speak to the group on your behalf. We're sorry to read your dinner didn't meet expectations and have passed your comments to the kitchen team.
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Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 March 2014 via mobile

Quit nice place, nice swimming pool, buffet dinner was yammmmyyyyy!!!! Rooms are reasonable size and have a balcony.small kitchenette-and need to renew kitchen pots and frying pans-they are old and was not clean proper. Best price for value.

Stayed March 2014, travelled with family
Helpful?
Thank Alina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KingfisherBayGroup, Manager at Eurong Beach Resort, responded to this review, 23 March 2014
Hi Alina
Thanks for taking the time to review and for your kind comments re dinner which we'll pass on to our hard-working kitchen team. We also wanted to let you know we'll be following up your comments re cleanliness of pots and pans with housekeeping.
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Additional Information about Eurong Beach Resort

Property: Eurong Beach Resort
Address: Eurong Beach, Fraser Island, Queensland 4581, Australia
Region: Australia > Queensland > Fraser Coast > Fraser Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Fraser Island
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Eurong Beach Resort 3.5*
Number of rooms: 54
Official Description (provided by the hotel):
Eurong Beach Resort's absolute beachfront position gives easy access to the vast expanse of Fraser Island's famous Seventy-Five Mile Beach. It's an easy drive up the beach to see the mighty sand blows, coloured sands, fast-flowing Eli Creek spilling into the ocean, the Maheno shipwreck, Indian Head and the Champagne Pools. The resort is also centrally placed to visit the southern lakes, which include McKenzie and Wabby, as well as the rainforests around Pile Valley and Central Station. A bakery supplies hot bread, casual snacks and coffee and there is a well-stocked general store. ... more   less 
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Also Known As:
Eurong Beach Hotel Fraser Island

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