We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Rundown” 3 of 5 bubbles
Review of Keppel Haven

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Great Keppel Island
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Keppel Haven
Australia
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Rundown”
3 of 5 bubbles Reviewed 1 June 2013

I love Great Keppel Island and recommend it, however Keppel Haven is very rundown. Owner was very helpful & accommodating, but the beachfront cabins only have the view & close proximity to Putney Beach going for them. Turning the generator off at night is inconvenient, so make sure you pack a torch if you choose to stay here. I probably would stay in a beachfront cabin here again, because I'm a sucker for being right on the beach, but I wouldn't recommend to others as it is seriously overpriced for what you get and other accommodation can be found within a 5min walk from beach.

  • Stayed April 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank megg40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

31 reviews from our community

Traveller rating
    6
    6
    5
    5
    9
See reviews for
7
8
3
3
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Egypt
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 29 April 2013 via mobile

We loved the island but hated the cabin. No cutlery, crockery, dish washing liquid, hot water, blankets....the list goes on. Furthermore we later found out from Yeppoon locals that the going rate for a cabin is 100 dollars, we paid 150 and had no hot water for the whole time we were there.
If you're going to GKI, try and book a better option in advance.

Stayed April 2013
Helpful?
4 Thank happybubbles06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Great Keppel Island hotels

Rockhampton, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 January 2013

We went out to the Keppels with our brother and sister-in law and 5 young children for a relaxing afternoon trip, when the weather turned bad, forcing us to retreat to Great Keppel Island. Unable to return to mainland due to the severe winds and waves we searched for somewhere to stay and the possiblity of a meal very late at night. We found the Keppel Haven open but at 8:00pm they had already stopped cooking meals. We were impressed with the hospitality of Cherie and Jo who reopened the kitchen to cook for us. The food came out promptly and they went out of their way to make up 2 cabins so we could stay for the night. The meals were delicious and the professional cook Cherie from the mainland friendly and nothing was too much trouble. We were most appreciative of the way they went out of their way to make our stay as comfortable as possible. Thank you to you both you helped us out in this unplanned visit.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 10 January 2013

This is about reef bar and bistro only, not the entire resort,
We went for a day trip to the island and decided to get food. The lady at the counter told us the wait would be 20 minutes, so we sat inside the cafe at a table and waited. 25 minutes later, we got up to get our food, and after waiting a good 10 minutes to be served, the same woman claimed she 'assumed' that we had 'already received our food' and we had eaten it???? She then proceeded to attempt to find our order, claiming it wasn't there, asking if we were sure if we'd received it or not... Which we obviously haven't? it was as if she was accusing us of scamming her. Anyway, she finally find our order and told us it would be made 'soon' this was about 35 min into it........( meanwhile another customer complained to us it took him 45 min to get chips) about 45-50 minutes into it, we asked some man waiter who gave it to us... he lacked customer service, but was still better than the others. Then after our 50 minute wait (30 minutes over what they said) the cook said it wasn't her fault it was so late, it was the fact that they had 'one small fryer for chips'.... I told her NICELY, that we were frustrated because they told us food would be 20 minutes and that we waited 30 min extra and nobody told us. I mean they work here every day it's not hard to predict serving/cooking times. Anyway, she blamed the lady at the counter and said that the waiter 'didn't know that it would be so long' so I told her, 'Well then you could have just told her to tell the customer it would have been a longer wait.' She continued to apologize sarcastically eg. 'uh- well it's not my fault. Aha sorry' and kept saying it wasnt her fault. that it was basically our fault for ordering too many chips. THIS IS A RESORT BISTRO. I told her it's not hard and that I run a food store by myself (which I do) And she's like 'look i'm a PROFESSIONAL CHEF' seriously? You are not professional!!!! I told her that my point isn't how good she is at cooking, it's the fact that she should have told us acurate time the food would take, as our friend was waiting on the beach injured. The apologized sarcastically and said it wasn't the establishment's fault.
I WORK IN CUSTOMER SERVICE AND I KNOW YOU GUYS LACK IT.
I DON'T CARE HOW GOOD YOU ARE AT COOKING AND IF YOU ARE 'PROFESSIONAL' IT DOESN'T MEAN YOU CAN HAVE BAD SERVICE.
DON'T ACT LIKE A VICTIM AND BLAME THE CUSTOMER.
AND I DOUBT YOU'RE A PROFESSIONAL CHEF.... I HAVE RELATIVES WHO ARE PROFESSIONAL CHEFS WORKING IN 5 STAR PLACES AND ALL YOU DO IS MAKE CHIPS AND CRUMBED FISH.
AND IF THE FRYER IS TOO SMALL EITHER, TELL THE STAFF TO TELL THE CUSTOMERS THE WAIT WILL BE LONGER. OR GET A NEW FRYER. SIMPLE.

Room Tip: If you're at Keppel for a day only trip make sure they don't tell you your food is coming...
See more room tips
  • Stayed January 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Carissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emerald, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 7 January 2013

My family and two other families stayed in cabins 10,11 and 12 absolute beachfront Advertised as self contained. No utensils or plates in two cabins. A day and a half later were given cutlery. Joanne from management is too greedy to leave the power on at night. So she turned all power off from midnight till 6am causing hot sleepless nights and food spoilage. This is a serious health issue. My daughter who is only 9 and of a very small frame sat at one of the dining chairs and it crumbled underneath her causing scratching and bruising. There is no hot water and the cold water in shower has very little pressure. The area is a huge health and safety problem. If council or the owners saw the way this leasee is running the place, it would be shut down immediately. It's a real shame because the location is beautiful. We've left a day early

Room Tip: Don't stay at keppel haven. Stay at GKI HOLIDAY RESORT.
See more room tips
  • Stayed January 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Kim I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeppoon, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 July 2012

We've just gotten back from a 5 day adventure over at Keppel Island.. What can I say? Joann and all of her staff were amazing.. We stayed at another site, but went back to Keppel Haven Bar and Bistro for breakfast and dinner most nights (because we forgot food).. We felt incredibly spoilt by everyone there and it was great to have such a family environment.. From sharing my smoothies with the lorrikeets, to chips with galahs, and the odd kookaburra sweeping in for our hamburgers it was an absolute slice of paradise.. Definitely recommended to go see Joann and try her delicious muffins!!! Thankyou!!!!

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JamieOakley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockhampton
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 July 2012

We would just like to say thanks to Joanne and her staff for making our stay at Great Keppel so wonderful. Even though we live on a boat, Joanne was more than happy to get supplies we needed over the 6 weeks we were there, and at one stage when we had a lack of water, let us have showers in the Honeymoon Suite. That was fantastic of her. We also had some lovely meals over there. Thanks Jo, we will be back.

Room Tip: Honeymoon suite is right on the water with wonderful veiws
See more room tips
  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pauline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Great Keppel Island
9.0 mi away
Emus Beach Resort
Emus Beach Resort
#1 of 1 in Emu Park
4.5 of 5 bubbles 97 reviews
0.7 mi away
Great Keppel Island Hideaway
Great Keppel Island Hideaway
#3 of 7 in Great Keppel Island
4.5 of 5 bubbles 99 reviews
0.4 mi away
Great Keppel Island Holiday Village
Great Keppel Island Holiday Vill...
#1 of 7 in Great Keppel Island
4.5 of 5 bubbles 193 reviews
Show Prices
Show Prices
Show Prices
9.9 mi away
BIG4 Capricorn Palms Holiday Village
Show Prices

Been to Keppel Haven? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Keppel Haven

Property: Keppel Haven
Address: The Esplanande, Great Keppel Island, Queensland 4700, Australia
Region: Australia > Queensland > Great Keppel Island
Amenities:
Bar / Lounge Beach Kitchenette Restaurant
Hotel Style:
Ranked #5 of 7 Speciality Lodging in Great Keppel Island
Also Known As:
Keppel Haven Hotel Great Keppel Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing