boy that was bad, this place is starting to look derelict, ugly deco, lousy food, a relic from the past, better to be a troglodyte bring the A team, blow the place up and start fresh with new ownersMore
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boy that was bad, this place is starting to look derelict, ugly deco, lousy food, a relic from the past, better to be a troglodyte bring the A team, blow the place up and start fresh with new ownersMoreShow less
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As part of our 30th anniversary visiting the Whitsundays we spent 4 days on Daydream Island. We had a beautiful Garden balcony rom overlooking one of the many pools. The resort is well maintained throughout and a living reef set around the main entrance/foyer area gives guests the opportunity to watch the daily fish feeding as well as being educational.
The resort offers many daily activities and optional water sports.The snorkelling at Lovers Cove was just brilliant well worth taking our own gear too. The buffet breakfasts which were overloaded with variety so much to choose from, we chose to eat in the private dining area overlooking the amazing waterfall....spectacular at night!
Staff were very friendly and it made our stay most enjoyable.
A fun place to relax with the family and enjoy the warmth of North Queensland. There were lots of activities for our son. The games the activities people run are great for all. Much of the time we relaxed and read a book or swam by the pool. We enjoyed the outdoor movie on two nights we were there. Letting our son sail the catamaran was the highlight for me - the expression of his face when he could feel the wind and water in his hands. I know some would prefer more eating options - but I had a magnificent meal at the Mermaids restaurant the night we ate there.
Friends of ours share the same wedding anniversary, so to celebrate their 40th and our 34th, we decided to treat the girls to a weekend on Daydream Island.
The trip didn't get off to a great start when the windows of the ferry transferring us to the island were so dirty we couldn't see the scenery on the way over.
We were met at the jetty and taken to a reception area, before checking into our rooms. Our room had dust and rubbish inside the wardrobe, and there was bird poo (looked like it had been there for some time) on one of the 2 chairs on the balcony.
There were only 2 restaurants open that night and we were planning a big night at one of those to celebrate our anniversaries the following night, so we went to the other, the Fish Bowl, where we were caught in the crossfire of two movies - one on a giant screen near the beach and the other inside the restaurant. The noise was deafening, with the sound of screaming kids adding to the din.
Next day we decided to have a game of tennis, but when we arrived at the courts, both were in a very bad state of disrepair, with large holes and tears in the synthetic surface. I wondered what Workplace Health & Safety would have done had they seen them. Later we decided to try a round of mini golf, but refused to pay what we regarded as an outrageous entry fee of $10 per person ($40 for 4).
Our big dinner on Saturday night at Mermaids Restaurant (billed as the resort's top restaurant but not much better than a cafe) got off to a bad start when we arrived and the manager led us to a table inside the restaurant. I explained that when making the reservation we had asked for a table out the front (in the breeze overlooking the beach) but he said none were available. I pointed out that there were 2 empty tables out the front, but he said they were being saved for "other people". Rather than spoil the night for the girls, we accepted the inside table, but watched with interest to see what happened to the 2 spare tables out the front. They remained vacant for about an hour, and were eventually occupied by 2 families with young children. One of the families (mum, dad and small child) spent the entire evening sitting with their backs to the beach, so we doubted they would have "reserved" a table out front.
We ordered a bottle of red wine (at an outrageous price) which was served hot - way above room temperature. I mentioned this to the waitress, but she just shrugged her shoulders and walked away. In the end we were forced to add ice to the wine to make it drinkable. On the positive side the meals were delicious and we refused to let the restaurant manager's poor PR skills and the hot wine spoil our celebration.
But there is one thing worth noting if you eat out on Daydream: flyers throughout the resort boast that Daydream is the first/only resort to have its own fishing licence, so the Catch of the Day will be fresh. Quality fish like coral trout were mentioned. However, I couldn't help but notice several boxes of frozen fish being unloaded from the ferry while we were there - and it certainly wasn't coral trout!
Daydream Island has a lot going for it - it is modern, the views are fantastic, and it has some great swimming pools and bars.
But management needs to lift its act if it wants to keep its customers satisfied.
PS: Tennis players should take out insurance.
Six months ago I booked my April stay at Daydream Island Resort & Spa for a friends wedding, and upon boarding the catamaran from Hamilton Island Airport was immediately blown away by the stunning surroundings. A truly spectacular ride, it made me look forward to relaxing on Daydream Island. This didn't manage to make up for the shock my wallet felt when the resort informed me how much the catamaran transfers were.
Efficiently, you are checked in to your room at the airport, receiving your room key and resort information before arriving at the hotel. However, upon arriving at the hotel you are greeted by staff who guide you into a holding room where you wait, eventually, for a 'tour/intro' to the resort.
After travelling for most of the day I really wanted to get to my room and settle in (as you do). I found the duration of the introduction a little long, and became frustrated - however we were soon released to make our way to our rooms.
I knew the stay wouldn't come cheap, so I booked the cheapest room available, the Garden Room. I tried to justify the exorbitent cost of the room by understanding it was on an island resort, in a great location - but it was simply disappointing (and upon meeting several other guests on the resort I soon found out that I had paid double the price they had - and was left absolutely stunned).
That night I met with others there for the wedding, and selected the 'International' themed buffet dinner. Unbeknownst to me at the time, this cost $47 which definitely threw me back on checkout. After a few more discussions with other guests over dinner, it was even more apparent that even the rate I had paid for my catamaran transfers were more which left yet another bad taste in my mouth after finding out about my room rate earlier.
Nevertheless, I was there for one of my best mates weddings and chose to keep a positive mind. The coffee from Coffee Bean Cafe was a welcomed relief, as was the daily breakfast buffet. Although at $4 a pop - it was expensive coffee, but the lovely lady that staffed the cafe on each day made up for it.
To touch on the wedding, Lovers Cove is a stunning location. After the ceremony, we headed back to the lobby for a drink where I had three beers that practically set me back the cost of a carton! Slightly buzzed, we headed back to Lovers Cove for the reception as it had now been setup to dine at - breathtaking sunset.
After a great night celebrating my friends new lives together, I walked the island. Great facilities on the south end including shops, a bakery, night time outdoor cinema, and a pool with amazing views. Unsure what time checkout was, and knowing I was booked on the (expensive, yet different in price) catamaran at 12pm, I checked with reception and was informed I had to check out now (approaching 10am). I queried whether I could check out a little later, and was informed that it would cost me $20 per hour. After advising that wasn't necessary, I sought out whether there was somewhere to store my bags for the two hours I would be roomless - I was informed no.
So I made my way to the pool bar for one last drink, bag in hand, before my catamaran back to the airport. Great pool, although nothing would have been better than swimming at the beaches surrounding the island - which you can't do due to Irukandji jellyfish.
Overall, a pretty average experience which I found incredibly expensive. My experience as a guest could have been better, but I understand every customer interaction is different. I still remain disappointed that I paid a far (extremely far) higher rate than other guests staying in superior rooms, and for this reason I don't think I'll be returning or recommending the resort anytime soon.
Fantastic location though. If you have the money and don't mind staying in an average 80's decor hotel - then this is for you. Definitely paying for location here, and you sure do get your moneys worth. Be prepared to pay the price for all extra's though, like airport/ferry transfers, meals and drinks.
My husband and I have travelled to Daydream Island twice now - both times for weddings (inlcuding our own in 2009!!!). Both times we had large groups with us and the kids and families ALL loved it so much. The kids had an absolute ball (and for our wedding we had about 17 kids come - from babies to 16yrs old. It's such a great place to celebrate a wedding as it doesn't just go for 7 hours, it feels like a whole weekend!!! we made this our Honeymoon as well and enjoyed every day :)
Rooms: we've stayed in the Garden Balcony Room and my husband surprised me and he secretly booked one of the Daydream Suites which are amazing!!!! (We were lucky enough to have the Suite overlooking Sunlovers Terrace (where we had our reception) and the sunsets and views looking out over Lovers Cove are unbelievable!!!!. The views at the bottom end of the Island are also beautiful and the Glass Chapel - no words can describe it!!!, however it does get quite warm when the sun is shining, so dress lightly.
Food/Restaurants: Their signature restaurant (Mermaids) is a little expensive, I've never eaten (in) their as it's also not open all the time in quiet times. I have eaten from their takaway menu available lunch and dinner and can recommend their Pizza's - yummm.....
The Fish Bowl is where we all mainly ate, which is similar to going to a pub/club and ordering a counter meal - I had no problems with that and quite enjoyed all the meals I had there.
The buffet restaurant for dinner is a little pricey for kids i think, and the second time around, the breakfast buffet wasn't as good, but it's not bad and has a great variety (you can also ask the chef to make pancakes if he hasn't put them out!)
Bars - well, this is one the reason why you should go to Daydream - thier cocktails are Awesome!!!! And the guys will also love them. A couple of the guys that were with us are big beer drinkers and I didn't see them with a beer in their hand until boarding back on the Ferry!!! The whole time they were on the Island they walked around with cocktails - and their not too expensive at all.
Overall Daydream is a holiday if you don't want the population like Hamilton Island (we've been there too, but stayed at the Adults Only Beach Club). It's a great place to celebrate family holidays/weddings/Birthdays etc with large groups of people as it's big enough to do your own think, but small enough to enjoy your holiday with everyone you're travelling with (unlike Hamilton which is more of a city on an Island).
One final Tip - if you have young kids - Buy a loaf of bread from the bakery or get some from the buffet at breakfast, get the little packs of butter, vegemite, honey, slices of cheese from breakfast and there's lunch for the kids if you're not going on any tours that day.