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“Disappointed with service”

Hamilton Island Watersports
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and up
Whitehaven Beach and Hamilton Island Cruise
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2-Day Great Barrier Reef Reefsleep Experience
Ranked #4 of 17 Tours in Hamilton Island
Certificate of Excellence
Southport, Australia
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
“Disappointed with service”
Reviewed 29 November 2013

They cancelled our fishing trip with one hours notice due to lack of numbers. Every other morning was booked out. This was the second time it had happen to us.
Don't book with these people until you do everything else you want to do on the island. When they cancel at short notice you don't have time to rebook other activities.
When we complained they didn't care at all. Very very poor customer service.

Visited November 2013
6 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey D, Front Office Manager at Hamilton Island Watersports, responded to this review, 18 December 2013
Hi Peter,

We are sincerely sorry that you felt this way when your fishing trip was cancelled. As we are a small family business, we have minimum numbers which we are required to meet before being able to confirm that a trip is going ahead.

We try to keep everyone happy by letting them know as soon as possible if a trip is cancelled, but at times we have to leave it to the last minute to see if we can get any more bookings to be able to confirm a trip. As I'm sure you can understand we did our best to get the trip confirmed by leaving it to the last minute but unfortunately we did not meet the required numbers.

I'm very sorry if you felt that our customer service was poor, as we do our best to make sure everyone walks away satisfied but every now and then unfortunately we do have to cancel trips with short notice.

Once again I am very sorry on behalf of our team and I hope that you enjoyed the rest of your stay on Hamilton Island. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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293 reviews from our community

Visitor rating
Date | Rating
  • Dutch first
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English first
Brisbane, Australia
Level 3 Contributor
21 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Great full day Trip”
Reviewed 4 October 2013 via mobile

Wonderful staff and great lunch provided. All round great time for all ages; highly recommended. We brought our 16 and 11 year old sons and we all loved it although it was the coldest and windiest day they had on the water in three months!

3 Thank heircraft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
33 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“Great half day trip”
Reviewed 12 July 2013

We took the half day trip to Chalkies and Whitehaven on the Reef Ryder and even though the weather was pretty average (very windy and high seas) our captain was very competent in his boat handling trying to avoid the roughest sections and getting us to our destinations as quickly and safely as possible. The snorkelling at chalkies was a great intro for the kids as our youngest hadn't done this before and swimming off the beach made it feel a lot safer for her and there was plenty of fish among even the little sections of coral. From there we headed across to Whitehaven and played a few ball games on the beach as well as having a swim. I had been to Whitehaven a few times and it never disappoints but for the rest of the family their first trip was all and more of what I had described and we all loved it.

Visited July 2013
2 Thank Liam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerobokan, Indonesia
Level 6 Contributor
315 reviews
66 attraction reviews
common_n_attraction_reviews_1bd8 96 helpful votes
“Parasailing and Tubing”
Reviewed 11 February 2013

My wife and kids had a great time on the parasailing ride and riding the tubes behind the ski boat. Bookings essential as they were quite busy when we were there. The tube rides weren't overly long (so the kids thought) but the parasailing was very good. Pricy (but everything on Hamilton Island seems to be...) but definitely worth the effort.

Visited January 2013
2 Thank TanjungBaraDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Airlie Beach, Australia
Level 5 Contributor
68 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
“We loved parasailing!”
Reviewed 1 January 2013

My partner and I went tandem parasailing in November. When booking the trip over the phone previously, I found one of the more mature woman to be rather rude, but maybe she was just having a stressful day,although I'd rather a polite phone conversation. That aside it was a lovely day and the guys that took us out were very good at thier job, casual and fun but yet still professional.
I found parasailing to be very relaxing and would definately reccomend!!!
The shop appeared to be too small when I returned to look at photos,there was about 10-15 people inside, im not sure if that is a regular occurence? Unfortunately the photo viewing and purchasing didn't go very smoothly....felt rushed and that i was an inconvenience....we have both come from near Queenstown the adventure capital of the world some say, so maybe our standards are a bit high?
Thanks To the parasailing guys for a fun and entertaining afternoon.
Still thoroughly enjoyed our day though!

Visited November 2012
Thank 62Love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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