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Qualia Resort
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Reviews (1,420)
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1,025 - 1,030 of 1,420 reviews
Reviewed 21 November 2012

After reading all the 5* reviews on trip advisor we were a little worried that our expectations would be too high. We need not have worried, this place is as good as everyone says. As soon as you step of the plane you are treated very well and ALL of the staff are very nice, friendly and welcoming.

Some people have marked this resort down a little bit on its choice of food. I don't think that is fair really as there is plenty of choice across the resort and the whole island. The food at the Long Pavillion is fine dining and amazing. The Pebble Beach and room service menus are more relaxed but equally as yum (amazing fries!) plus there are endless eating options across the island, including the golf club on the neighbouring island (all can charge direct to your room). I would say there is something for everyone.

We DO recommend paying for Qualia's organised events like the food experiences or the sunset cruise. It turns out very good value for money as they keep the drinks flowing very well! Also make sure you don't miss out on the Managers drinks at the long pavilion.

A few thank you's:

> Michael the manager was very friendly and helpful.

> Joe who did our wine and cheese experience was good fun, knowledgable and left most of the bottles with us to finish

> Paul the barman for topping us up so frequently during managers drinks

> Rex in the watersports department who was excellent in taking us out on one of the catamarans (highly recommended)

  • Stayed: November 2012, travelled as a couple
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1  Thank Tibbs1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this reviewResponded 28 November 2012

Dear Tibbs1980,

Thank you very much for your kind words regarding qualia. Our guests do indeed have very high expectations and we try hard every day to live up to them, which as you can imagine, is a very difficult thing to do!

While the dining options at qualia are excellent, sometimes guests simply feel like a pizza or a steak for dinner. As all qualia pavilions come with a buggy, guests have easy access to all of the other restaurants on Hamilton Island. There is actually a wide range of cuisine including Italian, Asian-Fusion and Modern Australian and so guests have a good selection of restaurants if they decide not to dine at qualia.

It’s great to hear that you enjoyed the activities that we have at qualia. We always aim to ensure that guests feel like they are getting good value and are feeling welcomed.

The Manager’s Drinks are held every Thursday and are a great chance for me to get to know our guests better. The atmosphere is very relaxed and Paul and I always make sure we keep the drinks flowing freely.

Thank you for staying at qualia and for joining me for the Manager’s Drinks. You’re always welcome to come back and stay with us in the future.

Yours Sincerely,

Michael Shah
General Manager
qualia

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Reviewed 21 November 2012

Stayed at Qualia for the "Pas de duex in Paradise" for the weekend of November 16-18th.
Fantastic surroundings, superb service and unable to fault in any way. Great pavilions, view, and local activities. Ring early to get a Whitehaven Beach transfer.

  • Stayed: November 2012, travelled with friends
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Thank Melbtravellers_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this reviewResponded 28 November 2012

Dear Melbtravellers_7,

Thank you for your review of qualia and the ballet event that we hold at qualia in conjunction with the Australian Ballet.
The Pas de duex in Paradise weekend is such a unique event and many guests tell me that they have never seen anything like it. This year was particularly special as it was the Australian Ballet’s 50th anniversary and also the 5th year of the event.
I’m happy to hear that you enjoyed the experience and I hope that you will be able to attend next year also.

Sincerely,

Michael Shah
General Manager
qualia

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Reviewed 21 November 2012

qualia must certainly be one of the best resorts in the world. The location is stunning being situated well away from the marina on Hamilton Island. There are stunning views of The Whitsundays from every room and the public spaces. The landscaping and architecture just sit so beautifully in the tropical environment. My wife and I stayed at qualia for the Australian Ballet's 'Pas du deux in Paradise' event which was wonderful. We were treated to two amazing degustation dinners with matched wines in absolutely sumptuous surroundings. Our accommodation could not have been better. We stayed in a Windward Pavilion which overlooked the tropical landscaping and the azure blue of the Whitsundays beyond. The qualia spa was great also and offered free yoga classes each morning. We also treated ourselves to a fantastic massage. The staff were amazing; helpful, friendly and attentive. We loved it all! Leaving was the hardest thing we did all weekend!

  • Stayed: November 2012, travelled as a couple
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1  Thank MelbourneRod1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this reviewResponded 28 November 2012

Dear MelbourneRod1960,

I really enjoyed reading your review of qualia – thank you for posting it.

The fact that around 80% of pas de deux in paradise event attendees are return guests who keep coming back year after year is a very encouraging statistic for us. We’re very proud of the partnership that we have with the Australian Ballet for this event and we’re grateful for the overwhelming support from guests.

I’ve passed on your comments to Alastair, who was the chef for both dinners and he was very pleased to hear that you enjoyed everything.

I hope you and your wife will be joining us for next year’s pas de deux in paradise. Feel free to contact me at mshah@qualia.com.au if you are looking to come back and have any questions or concerns.

Yours Sincerely,

Michael Shah
General Manager
qualia

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Reviewed 21 November 2012

From arrival at the airport, where our luggage was collected for us, throughout our 4 day stay, the service levels were among the best we have experienced. The resort sits at the tip of Hamilton Island which maintains a private and exclusive feel whilst retaining access to all of the other restaurant and shopping facilities of the island. No request is too much trouble for the staff and the views from our windward room and the beachside pool were unforgettable.
We happened to be there for the annual ballet event featuring the stars of the Australian Ballet whom we met over the Gala Dinner, also unforgettable.
Qualia was the highlight of our three week tour of the east coast of Australia and deserves the honour bestowed upon it by Conde Nast.

  • Stayed: November 2012
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Thank jonnycm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this reviewResponded 28 November 2012

Dear jonnycm,

Thank you for writing such a brilliant review of qualia and our recent Pas du deux in Paradise event.
I’m proud to read that the service that you received at qualia was among the best you’ve ever experienced. Everyone worked especially hard during this event and they’ll be happy to know how much our guests noticed it.
We are very proud of winning the Conde Nast award as it has been voted on by previous guests that have stayed at qualia. We work hard to meet the guests expectations and to win 'best hotel' for every guest, every day.
I hope to see you at qualia again in the future.

Yours Sincerely,

Michael Shah
General Manager
qualia

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Reviewed 21 November 2012

Hard to express the first-class service, amazing exclusive location and pure beauty of this property. Truly sensational and would recommend it to anybody looking to unwind, relax and be treated like royalty. This property is second to none and we will be back to visit as soon as possible.

  • Stayed: November 2012, travelled as a couple
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Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this reviewResponded 28 November 2012

Dear Sam P,

Thank you so much for your glowing review and recommendation of qualia. It's always a treat to hear such positive feedback from satisfied guests and I know that my staff also appreciate it.

Please contact me at mshah@qualia.com.au when you are looking to book in your return visit.


Yours Sincerely,

Michael Shah
General Manager
qualia

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