The facilities are beautiful but we felt that the food and lack of little extras/flawless service let qualia down.
The quality of the food was hugely disappointing. One night in particular my pasta at Pebble Beach was of such poor quality and so incredibly salty I could barely eat it. Our server asked my husband about his meal and didn't even acknowledge that mine was barely eaten. Especially disappointing considering the $42 price tag. Further to that, we were served unripe avocado on at least 4 occasions. A smoothie I ordered at the pool was so chalky and tasteless it was undrinkable. I had to ask to have another one made in a different flavour.
On the upside, the breakfast appetizer platter of yogurt, fruit and muesli bar was fabulous and a very nice touch.
We felt that the lunch and dinner menus at Pebble Beach should be different and offer more variety and better value. Long Pavilion's menu didn't appeal to us as I am pregnant and couldn't eat half of the items listed.
The tv screens on all of the treadmills didn't work properly- the picture was wavy and unwatchable.
Finally, we paid $1500 a night for a pavilion with a pool, and unfortunately there was no direct sun for most of the day. Perhaps an hour at most. We felt this negated the whole purpose of having the pool and wish we hadn't paid a premium for it. Also thought it would be helpful to have an in room compendium with more information, such as restaurant menus, tv instructions, how the golf buggy is charged each night, and the function of the do not disturb button, etc.,
Housekeeping was good except for leaving bits and pieces of their equipment in the bushes next to our path (a dust mop one day, a loofa another).
We also felt that the amenities at the pool could be better. A nicer quality sunscreen, having cold towels or fruit passed around is another nice touch we have experienced at other luxury resorts.
Overall, beautiful stay but the devil is in the details.
- Official Description (provided by the hotel):
- Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more less
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- Also Known As:
- Qualia Hamilton Island
- Qualia Hotel Hamilton Island