Qualia is a beautiful property on a lovely island and has much to recommend it, but it has some significant flaws related to basic cleanliness in the well appointed rooms and management's slow and inadequate response to these problems. Our leeward room for our three night stay was infested with mites and cockroaches which for this quality of hotel was inexcusable. When this was reported to the front desk staff they were apologetic and said it would be dealt with immediately. However, we had the same problem the following night spending an hour chasing illusive cockroaches round our room. it was not until the next day, and after I asked that the complaint be escalated, that they actually did a chemical treatment to the room to eliminate the cockroaches. Unfortunately when we were preparing to leave on our last morning and wanting to iron some clothes for the next leg of our journey, when we went to get the iron from inside the cupboards, we found that the inside of the cupboards were swarming with mites! Poor hygiene, inadequate cleaning and it was not until we were about to board our car to the airport that finally a member of the management came over to discuss it with us. A brief apology and that was it. Overall, Qualia is a beautiful hotel in a lovely setting, but the service is at best adequate, the food OK and hugely expensive, the experience memorable but not for right reasons.
- Official Description (provided by the hotel):
- Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more less
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- Also Known As:
- Qualia Hamilton Island
- Qualia Hotel Hamilton Island