This is a gorgeous property, the rooms are amazing, the beaches pristine. Close to the whole package - but not quite in two areas. We found the food to be good, but not great, which for a resort of this caliber was disappointing. And customer service was very inconsistent. Some staff were absolutely lovely, helpful, genuine. Others said the right things, but it really seemed ingenuous and felt like we were bothering them if we asked a question. Sometimes the room was made up, sometimes it wasn't. We ordered a drink by the pool and waited 45 minutes before going back to the bar and inquiring about it...and then waited another half an hour...still no drink...requiring another trip back. (All of this a time when there were only three couples in the pool area and the bar wasn't at all busy..?) Nearly the same type of service at the lunch restaurant - no smiles, no check in to see how things were or if things were needed, half an hour to get a soda. On the flip side, Rex, who took us out for a boat ride and dropped us off on another island (take advantage of this!!!) was fabulous and gave us a wonderful tour. So perhaps it is luck of the draw as to who you come in contact with. If these details were attended to, then perhaps it would merit the Traveler's Choice Award. But not quite for me this time...
- Official Description (provided by the hotel):
- Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more less
- Reservation Options:
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- Also Known As:
- Qualia Hamilton Island
- Qualia Hotel Hamilton Island