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“Running Review”
Review of Qualia Resort

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Qualia Resort
Ranked #2 of 5 Hotels in Hamilton Island
Certificate of Excellence
Canberra, Australia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Running Review”
Reviewed 2 September 2014

We are currently staying at the Qualia Resort on Hamilton Island to celebrate our wedding anniversary. We got here on 31 August and are staying for a week. I haven't done this before but thought it might be a good idea to give a 'running review' of our stay instead of trying to recollect all the experiences for a review after we've left.
We flew into Hamilton Island on Jetstar from Brisbane. The flight took 1.5 hours over some beautiful coastal scenery culminating in the sea port of Mackay which is due south of Hamilton Island. I kept our destination a secret from my wife for as long as possible but had to give away the fact that we were going to HI when we checked in. However she was still unaware of our accommodation there.
When we arrived she asked how we were getting to our hotel. I knew we were going to be collected by Qualia staff at the airport but wasn't aware how it would happen. So the pleasant surprises started from that point. We turned the corner into the HI airport and there, standing by a Qualia welcoming stand were three smiling gentlemen in Qualia gear. On the desk stand was a sign with our names and as we approached to introduce ourselves David introduced himself, gave us a cold wash towel and a cool bottle of water. He said that our checked in luggage would be taken care of and that if we liked, Rob could chauffeur us to Qualia immediately. Rob, the friendly chauffeur drove us to Qualia, stopping a couple of times to show us some of the sights. Very enjoyable.
When we got to Qualia we were welcomed on arrival with French champagne by Tara, who was professional and informative about bookings, activities, and recommendations for the week. The entry to the welcoming area has to be seen to be believed. As we walked through the front doors onto the polished timber floors to be ushered to a comfortable lounge, before us was a magnificent view of the Coral Sea, calm and very inviting. Definitely a winning introduction.
The highlight of our first day however was our Pavilion (the Qualia word for your accommodation). We were shown to our personal electric buggy for use during our stay and drove to our Pavilion following Tara.
When I booked this holiday in February I used Tripadvisor reviews to guide us on the best Pavilion to request. Reviewers recommended numbers 6, 9, or 10 as the picks. I spoke to Jackie then, our Luxury Specialist, who told me to leave it to her and she would select an irresistible Pavilion for us. Jackie was true to her word. Our Pavilion faces due west (the Spring west that is), and is literally to die for. Every available window faces out towards the sapphire Coral Sea. Due west means we have lovely shady moments in the morning and a sun-drenched plunge pool and deck in the afternoons. It doesn't get better. The Pavilion is modern, well maintained, and with no hint of aging. One sensational feature is the full length floor to ceiling reinforced glass window in the living room that disappears into the floor at the press of a button. Once recessed into the floor you have access to a small balcony for viewing. Very cool.
The bathroom is a delight with what I regard is the most comfortable bath for 2 we have used for a very long time. The views from the bathtub are worth the price of admission. Interestingly the bathtub surface is made of elegant non-stick material which enhances the experience of sitting in the bath sipping French champagne whilst the leisure and pleasure craft sail lazily by or the jet ski tours roar through the waters without being offensive to our ears. Having studied the map of Qualia it looks as if our Pavilion is only one of 2 that has the due west aspect. If you are booking ask your Luxury Expert about 23 and 24. You can't go wrong.
So much for the accommodation at the moment.
The activities are fantastic and the staff are super friendly and helpful. Thanks to Rex who took us for a sail on one of the two available catamarans. Rex gave us a micro lesson in sailing and introduced us to his sea-faring mate Leo the turtle who surfaced for a gander and then disappeared again. That evening we had dinner at the Long Pavilion (the Qualia fine dining restaurant) and were looked after by Carmel, who essentially ordered our food for us on our request. Samuel the young sommelier kept his wine selections up with the food and was very entertaining and informative.
This morning we went on a jet ski tour. It was our first time and i cannot recommend it highly enough. It is a mixture of excitement, fun, and beauty as you travel at decent speeds through the water on a loop around HI.
Tonight we dine at Coca Chu, a Thai Restaurant on the Marina. We will continue this review tomorrow.

  • Stayed September 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
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Traveller tips help you choose the right room.   Room tips (403)
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English first
Hope Island, Australia
Level 6 Contributor
232 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 26 August 2014

The level of service is very good but the hotel lacks style and charm and the rooms are getting a little dated. The Long Pavilion and bar are somewhat minimalist without character and not particularly welcoming. If you have a drink at the bar with cocktails costing $28 each there are no nuts , canapés , olives etc. which is strange to say the least. The main restaurant is somewhat over the top as far as the food is concerned heavily oriented towards deconstruction of dishes and after one dinner there we did not really want to return quite frankly. Pebble Beach bar and restaurant is more fun and they specially stayed open for us after 16.00 pm one day but the prices are high and in terms of value for money it is not particularly good value. The sofas in the Leeward rooms are not comfortable , there is not a decent coffee machine ( Nespresso ) and yet there is an ice machine - the priorities are wrong. My suggestion is that the General Manager - if there is one - should spend 24 hours in one of the rooms and he would be able to identify a number of significant minor issues where improvements for the guests could easily be made alternatively please contact me and I will give him plenty of examples. Obviously the hotel is generally of a high standard but when compared to top European 5 star hotels then quite honestly Qualia is lacking in many areas and needs some attention and updating to retain its 5 star status but then again are there really any true 5 star hotels in Australia - I have serious doubts.??

Room Tip: Windward rooms have plunge pools , more sun and less wind in principle. Depending on the time of yea...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton I, Manager at Qualia Resort, responded to this review, 15 April 2015
Dear Michael J

Please accept my thanks for taking the time to write a review of your recent stay.

While I am pleased to learn that you enjoyed your stay with us I am disappointed to learn that the levels or quality of service you met with did not meet your expectations.

Creating the extraordinary means we are continually seeking to improve on every aspect of a guest's qualia experience. If there is further feedback you might wish to share, I would be only too pleased to learn of this first hand by making contact with me directly on gm@qualia.com.au.

Once more, I do very much regret this less than perfect aspect of your recent stay with us.

Kind regards,

Garrett W. Donovan
Executive Assistant Manager
qualia, Hamilton Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014

Had the pleasure of experiencing the "Qualia" hospitality and putting it simply all I can say is "mind blowing". Right from the moment we got off the aircraft until the time we were dropped off back at the airport Qualia staff was there to make sure that everything you need is taken care of.
The pavilion is huge, neat, everything you can think of is available in the room. The attention to detail that the staff goes to prepare the room every day is just un-imaginable. Breakfast is a feast in a relaxed environment. We couldn't do any activities on the resort as we were part of a different event. Highly Highly recommended!

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Rajeev N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, 2 December 2014
Dear Rajeev N,

It was with great pleasure that I read your generous review of your recent stay with us here at qualia. Thank you for taking the time to post this.

I took particular delight in your description of our room preparations as “Un-imaginable.” Simply put, this is what we aspire to each day.

Do let me know when you might wish to return to qualia – I’d be delighted to assist in this respect. gm@qualia.com.au.

Sincerely,

Matthew T
General Manager – qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 August 2014

This resort is absolutely stunning! We stayed in one of the Leeward Pavilions, and although the view from the room was a bit lacking, the room itself was very spacious and beautifully appointed. There was also a bottle of champagne on ice for us when we arrived to our room. We got spa treatments the evening we arrived, and again, the spa did not disappoint. The spa itself was very unique and beautiful, and the treatment was wonderful as well. All of the food at the resort is wonderful, but I think having breakfast at the Long Pavilion watching the birds and the sun shining beautifully on the water was my favorite meal. We chose to spend one of our days at the resort enjoying the beautiful pool. Unfortunately, mother nature did not cooperate, and it was a bit chilly and rainy, but we decided to hang out anyway. Without even being asked, one of the staff members brought us cozy blankets and wonderful cups of hot chocolate to enjoy! All of the staff were very friendly and accommodating. And I love the golf carts! :) Just a tip: You should try to make dinner reservations before you arrive. It was nearly impossible to get same day dinner reservations at any of the restaurants near the marina.

Room Tip: Although I'm sure there are no "bad" rooms, you may as well pay the extra for the Wind...
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ACLA30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2014

A wonderful place to celebrate a birthday. A surprise from my husband and a very special 4 nights. We couldn't fault anything and the personal service from staff was faultless. Would love to stay again.

Room Tip: Rooms to the north in winter are preferable but more expensive. Rooms to the south in winter don...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Jeanette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, 2 December 2014
Dear Jeanette M,

I was delighted to read your review and learn how we were able to assist in celebrating your husband’s special birthday.

I might take the liberty of concurring and saying that our team do go above and beyond to ensure every guest is able to truly make the most of their time spent on Hamilton Island.

I only hope we might once again be able to do so for you in future!

Best wishes

Matthew T
General Manager - qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2014

We spend a long weekend at a Leeward Pavilion and although the weather on Hamilton Island was a little bit colder than expected, Qualia made our stay completely stress-free and relaxing. We were greeted at the airport with water and hot towels, given a tour of the island on the way back to the resort, and welcome with champagne upon arrival. The Long Pavilion gives breathtaking view over the ocean. Every one of our requests was dealt with efficiently and effortlessly. We didn't even need to carry any cash with us around the island thanks to the charge back system! We would highly recommend Qualia to all our friends and families!

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank C1551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, 2 December 2014
Dear C1551,

Thank you for posting your review here on TripAdvisor following your qualia experience. I was delighted to read this and learn of your terrific stay.

Thank you sincerely for taking the time to offer these kind recommendations – which have been proudly shared with all the qualia team.

We hope to welcoming you back to qualia soon.

Kind regards,

Matthew T
General Manager – qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
adelaide
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 August 2014

we stayed in a Leeward Pavilion and it was great very spacious room and very well designed wonderful veranda over looking the ocean, at the airport they have a counter it is near the ramp going in to check in for your flight home they will give you water and refresher towels it set the tone for what they have in store for you the photos on the net is all true a very high standard resort ,the food was just amazing we had lunch in Pepple Beach restaurant overlooking the ocean at the cost of about $80 for 2 people with 1 beer all soft drinks are free ,our dinner at The Long Pavilion was very much a fine dining experience we had a starter and main meal each with wine at a cost of $240 with regreat we had no room for dessert ,if you wish to dine there on the day you arrive I suggest you book ahead unless you are happy to dine after 8:30pm ,we where celebrating our 34 year anniversary and they gave us champagne and a lovely plate with home made chocolate with Happy Anniversary written on it, as we are not champagne drinkers we left it in the ice bucked and they asked if we wanted red wine in stead they simply could not do enough for us they made us feel very special, the rooms get cleaned in the morning and they come for a Turn Down Service between 6-8pm cleaning again replacing anything used during the day like wonderful bath sachet ,fresh coffee for the plunger and any teas (not you ordinary kind proper tea leaves ) as well as leaving you a nice chocolate treat on the bed ,the veranda was very private there are no way anyone could see you from another room, loved sitting looking at the tide coming and going reviling the mangrove , the golf buggy was soooooo much fun and very handy as you can go down the the main street, anything you buy there you can charge back to the room we had dinner down there in a restaurant with asian style food we where not impressed with the food there ,the spa was also nice my husband had a massage for 1 hrs $170 it is complementary to use the steam room and the 9 jet shower at any time, there is a male and female area to the spa, if you can afford this kind of resort GO you will not regret the choice

Room Tip: we are glad we didn't pay extra for the room with there own pool it would have been too cold to...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank greatdaneAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Qualia Resort

Property: Qualia Resort
Address: 20 Whitsunday Boulevard, 4803, Australia
Phone Number:
Region: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Hamilton Island
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Qualia Resort 5*
Number of rooms: 60
Official Description (provided by the hotel):
Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more   less 
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Also Known As:
Qualia Hamilton Island
Qualia Hotel Hamilton Island

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