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“Beautiful, spacious apartment, perfect with kids!”

Review of Bella Vista East 3

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Very good
3 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Hamilton Island, Whitsunday Islands, Queensland

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
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WayILikeI...
Sydney, Australia
Level 6 Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Spacious renovated 2Br apartment with lovely views”
Reviewed 15 June 2016 for a stay in June 2016
1
person found this review helpful

This is a nicely renovated, spacious 2 br apartment on the eastern side of Hamilton Island not far from One Tree Hill, a lookout point with gorgeous views. Views from every room was lovely. The ground floor apartment has a small garden which is well kept. Booked through Hamilton Island Holiday Apartments and had a good experience dealing with Pete. Professional and responds quickly when booking made. Apartment comes with a buggy which is handy as the island shuttle takes 30 mins to take you there because of the loop around the island it takes. It's a 5 min buggy ride into Front Street where the shops and restaurants are. You can walk but it's all uphill for 15-20 mins. Everything on the island is close by.
We had a few issues during our stay and there were positives and negatives about the apartment. Hence, only 3 stars given. A long review because I could not find any other reviews and hope others have a better experience.
The valet who picked us up was courteous enough but not very warm and certainly didn't go out of his way to give us information on the apartment or the island. There was no information in the apartment about the island, the attractions, only just the rules and regulations about how you need to empty the dishwasher, garbage, etc before you checkout.
Buggy had a flat tire one night on the way to dinner that could only be fixed the next day because there is no access to help after hours. I think this is a problem and there should be informaiton on who you can call. We had to ask around the locals to find out and ended up calling Island Security. Melinda (the valet and housekeeping service) did contact us the next day and organised the buggy to be fixed and returned to us mid morning.
The bathroom shower was not properly sealed and the drains were blocked with hair and sand that had not been cleaned for a while by the looks of it. Water flooded the entire bathroom everytime someone had a shower. I had to clean and dry the bathroom the whole weekend - really not how I wanted to spend the weekend. Had to ask for towels to soak up the water, even cleaned the drain for them!
Next, the master bedroom door would not open from either side of the door and luckily, Melinda responded to my after hours call which was made just 15 mins after the office closed. She did ask if I could wait till the morning but I did say that it was a safety issue and that I should be able to get in and out of my room without having to go out through the garden. She arrived with the handyman within 30 mins. He could not fix the door latch but managed to get it open and taped up the latch so we would not get locked in for the night.
The sofabed was not comfortable to sleep in contrary to what I was told at time of booking.
Flyscreens don't work properly and are broken in all the living areas and bedrooms. Curtains falling off just tops off poor maintenance.
The 3 night stay was $1500 for this 2br apartment and was more pricey than other apartments but I booked it because it looked nicely furnished and modern on the website. I would have given this place a 4 star or even 5 star review if these simple housekeeping and maintenance matters had been attended to properly.
There were no apologies regarding the issues or inconvenience we experienced but they did extend our checkout by 1 hour which was helpful. The management and maintenance of this apartment needs to be improved otherwise it's a lot of money for an apartment that's not up to scratch or match the impression it gives on the booking sites.
I would still recommend this apartment if you like a spacious peaceful spot but would caution that you need to check that the above issues have been fixed properly.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The spaciousness and nice modern furnishings
Liked least: Maintenance of apartment needs improvement
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
1 Aug 2016
Hi,

Thank you for your feedback, it is truly valued so we can ensure guest expectations are met and high standards can be maintained. I do apologise you experienced several housekeeping and maintenance issues with the apartment.
We have now addressed the fly screens and curtains with the owner and they have agreed they need to be replaced which will be done very shortly. The same with the sofa bed.
We have addressed the housekeeping issues with the Housekeeping manager, once again thanks for this feedback.
I do hope we can welcome you back to Hamilton Island in the future.

Kind Regards
Pete, Manager Hamilton Island Holiday Apartments
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rebecca R
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful, spacious apartment, perfect with kids!”
Reviewed 7 February 2016 for a stay in February 2016
2
people found this review helpful

The apartment was beautiful and very well furnished, very spacious and also has a grassed area out the front which is perfect for the kids. Pete was fantastic when I reported an issue with the rollers on the large sliding door, arranging for them to be replaced the very next day. It would have been helpful to be told to bring basics such as dishwasher tablets and sponges/dish washing brushes, etc. as well as toilet paper as I would have included these things in my Coles online order rather than paying exorbitant prices at the general store. Overall, we absolutely loved our stay at Bella Vista, the buggy was great, the location and views were great, the complex pool was absolutely beautiful as was the apartment, so we were very happy.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Great views, beautifully furnished, spacious, lovely pool and great for kids.
Liked least: Nothing, the apartment was everything we expected and a little bit more.
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam L
Sydney
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Awesome 2 bedroom apartment”
Reviewed 7 January 2016 for a stay in December 2015
3
people found this review helpful

This apartment has been recently refurbished and they've done a fantastic job. It's huge for a 2 bedroom with lots of indoor and outdoor space. The views out to the North / East are fantastic. Having your own lawn area is perfect if you have younger kids who want to cartwheel / play cricket etc. Complex is very private - we were there during peak season and hardly saw other guests.

Hamilton Island has really cranked it up in terms of facilities, service and F&B lately. Coco Chu is an awesome addition to the restaurant scene.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location, size and aspect
Liked least: same basic kitchen staples (olive oil, s&p, etc) would have been handy
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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