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“Three Star i dont think so”

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Adventure Island Resort
Reviewed 6 January 2010

As I entered my beach front bungalow I was horrified to find the floor had more sand on it than the beach, the bed was full of hair ( Which was not mine ) and the pillows were stained yellow, the beside light was falling off the wall and the aircon was broken.
Took the staff 1.5 hr to clean another room.
The food on the island is a disgrace as the coffee shop was the only eatery , except when the restaurant was open with One meal available, if you dont like pasta slop you go hungry. This complaint is not over.

  • Stayed: December 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank swim098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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138 - 144 of 150 reviews

Reviewed 5 January 2010

Recommendation - take your hard earned money and go somewhere else.....unless you like effectively paying for the holiday of the management and staff at this resort.

The bad;
1. Room condition
- broken window mesh, allowing the local wildlife into the room
- broken window louvre with glass missing
- broken TV mounting, almost falling off the wall
- air conditioner that was louder than a jackhammer
- rusty pipes leaking brown water into the shower recess

Place seems old and run down, at least from my experience.

2. Service
- room not made up once in 5 days
- towels not refreshed once
- only one "cafe" operating the whole time in what was said to be peak season, no options for other food on the island.

For the price of a room p/p, this was really poor.

3. Value
- you pay extra for absolutely everything. No inclusions. The approach to food and beverage charges makes it clear management intend to fleece the guests; the basic food is relatively cheap, but the basic alcohol is way overpriced (try $6.50 for a can of local beer).

4. Management
- a number of misleading pieces of information were supplied about either cost of things (day trips) - more seriously 6 people were sent out on a snorkelling day trip without any gear!
When a complaint was made (including by the charter crew member) there were no apologies, no offer to refund. Management did zero in terms of making up for this to any of the 6.
- overall running of the place is done by a bunch of people who clearly seem uninterested and are basically amateurs in the business of running a hotel

The good;
- the island itself is nice....nice water, ok beach, nice location, etc
- the general staff were nice enough sorts of people....
- the pool

Summary - its hard to understand how these guys are remaining in business. Whats easy to understand is why people go either to other islands in this area, or go overseas!
Bad value, bordering on rip-off.

  • Stayed: December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank malsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2016 via mobile
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Stayed: July 2016, travelled as a couple
Thank Anja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2016 via mobile
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Stayed: April 2016, travelled with friends
Thank Camilla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2016
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Room Tip: Finger weg!
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  • Stayed: March 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Katharina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2016 via mobile
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Stayed: January 2016, travelled with friends
Thank Josefin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2015 via mobile
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Stayed: December 2015
Thank buenosiriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adventure Island Resort

Address: PO Box 147 Airlie Beach Q | Whitsunday's Queensland, 4802, Australia (Formerly Koala Adventure Island)
Region: Australia > Queensland > Whitsunday Islands > South Molle Island
Amenities:
Bar / Lounge Beach Restaurant Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in South Molle Island
Price Range: £29 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adventure Island Resort 3*
Number of rooms: 180
Official Description (provided by the hotel):
Adventure Island Resort on South Molle embodies real island spirit. This eco friendly tropical paradise boasts 30% of the Whitsundays Great Walks, has a rich Indigenous History, is abundant in native flora and fauna, and is encircled by reef. Catering to all ages 18 and over, guests can engage in snorkelling and paddle boarding, bushwalking, relaxing by the resort pool, exploring the 17 secluded island beaches, help feed the wild birds & fish or play a round on the 9 hole golf course.Set in a protected North Facing Bay on South Molle Island the Accommodation is situated right along the white sandy beach and rimmed by Coconut Palms. Adventure Island Resort has 200 rooms, a restaurant, bar and café and conference facilities. Explore, relax, reconnect with nature and meet like minded people at Adventure Island Resort on South Molle. ... more   less 
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Also Known As:
Adventure Island Hotel South Molle Island
South Molle Island Hotel

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