When staying at a hotel, it's often the little things that take the experience from good to great! Such was our experience at Crowne Plaza Adelaide in August 2014. This review may be quite lengthy as there were a number of little things that all added up to the perfect weekend escape for us. Indulge me...!
The previous few nights we had been staying at an average functional hotel for business purposes. Having been in Adelaide for a couple of weeks, we decided to end our stay with something a bit special, more upmarket etc. Like anyone, we try to get the very best value possible out of our hotel dollar. So the search began.
The first wonderful encounter with Crowne Plaza Adelaide was actually when I was meeting a real estate agent at the adjacent apartment block. I had a brief chat to the parking concierge on duty that afternoon (a Monday or Tuesday as I recall) and asked about staying in the hotel and what the parking options were. Helpfully, he explained this in full detail, with a smile and genuine warmth. Even suggesting that if I found a good deal on one of the discount websites I should contact Crowne Plaza direct to see if they could match it. My initial quick question turned into a delightful chat for a few minutes - he really sold me on the hotel's service culture.
When searching for a hotel for that weekend I looked at all the available five star options in Adelaide CBD. There's a few. As an IHG member, I paid particular attention to that group. Crowne Plaza had what appeared to be the best value deals available, so based upon my concierge experience I booked online for two nights. A flawless, seamless booking experience, confirmed by email and sms.
Upon arriving at the hotel that Friday afternoon I was running late for another appointment to view an apartment. The parking concierge that day was amazing. Took my name, gave me a tag, pointed me to the agent waiting for me and said something like "Don't worry about a thing, sir, we'll have everything ready for you when you're done." And he was right. Seldom have I experienced such professional service that breeds confidence, followed up by sure action. He checked whether I needed my car that evening (I did) and made sure it was left available and ready in the forecourt.
When I was ready to check in, the same guy recognised me, ensured my check in was quick and followed me with my bags in less than a minute! Reception staff were warm and friendly, confirmed the booking came with complimentary internet access (courtesy of IHG membership) and explained the process. I felt welcome and important.
On the Saturday, I was trying to find a great restaurant for dinner. After an exhaustive internet search I called reception. The woman I spoke to was fantastic. Knowledgeable about her city and the various dining options, happy to check with colleagues if she needed clarification, and soon gave me a range of good options to think about. Couldn't have asked for more.
On Sunday we needed our car very early to get to the airport. This was booked the previous night and sure enough it was there when needed. Upon checkout, there was a minor problem with the bill but very quickly sorted with a smile and apologies. Perfect.
Oh, the room. Large, comfortable, tastefully decorated and a nice balcony overlooking the park. Great option. Great bed. One tiny, tiny thing - lack of lighting (and the floor lamp with the foot switch behind the comfy chair made it rather inaccessible...). I know hotel rooms like to create that ambiance thing, but sometimes decent and brighter lighting is welcome - at least as an option. But, that's more personal preference and takes nothing away from the quality of the room.
Overall, the service of this hotel is nothing short of impressive. Congratulations to the whole team for creating a wonderful service culture that I'll always remember. Sometimes it really is the little things that are actually the most important.
- Official Description (provided by the hotel):
- Relax in the refreshingly modern surrounds of Crowne Plaza Adelaide, a hub for the savvy traveller. Here in the heart of the city, you are only a short walk from many attractions, including Rundle Street's fashion boutiques and lively café culture, Adelaide Oval, National Wine Centre and a pleasant 20 minute journey takes you to the Adelaide Hills Wine region. At the hotel, our welcome is warm and genuine. Whether you are visiting for business or pleasure our friendly team will help you connect with whatever you need. Comfortable guestrooms, some with furnished balconies, offer fast wifi and plenty of space for relaxing or working. You can unwind in the lap pool, enjoy a work-out in our well-equipped fitness centre, and dine indoors or alfresco at Redsalt Restaurant and Bar. Designed to please in so many ways, the multi award-winning IHG Rewards Club delivers ongoing value and real benefits including free Internet, and extended checkout times. From the moment you arrive, everything we offer and everything we do is designed to support your comfort and pleasure. Crowne Plaza Adelaide. Where contemporary style meets urban convenience. ... more less
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- Also Known As:
- Crowne Plaza Adelaide Hotel Adelaide