I am a big fan of the IHG brand and spend alot of my time at the hotels in Sydney and Melbourne, and elsewhere and having booked a stay at the Intercontinental Adelaide I was very much looking forward to it. My first impressions of the hotel were very good as the lobby area is quite fetching. Staff on reception were very pleasant despite an error having been made with the cost attached to the booking and I was very pleased when told that I had been upgraded to one of their suites as part of my Royal Ambassador status. However, on arriving at the room I was disappointed as, although there is plenty of space to be found the room itself is extremely tired looking. There are marks all over the walls, cracked paint peeling off of the walls in the bedroom and the skirtings exhibiting the same flaws. Essentially the room looks as though it was decorated in the mid-1980s and has been left to fall into dilapidation from there onwards. The furnishings are very dated and chipped, the carpet frayed and the radio / alarm system in no way up to the standard of the Bose systems in sister hotels. I mean, honestly, what is that? The air-conditioning system is also extremely basic, to say the least and possibly installed by Fred Flintstone. The whole thing has the feel of an older Holiday Inn or perhaps worse.
The Internet. This gave me copious amounts of stress throughout the duration of the stay. I don't know who Docomo are but they should be kept as far away from Internet service provision as possible. The number of times I was forced to sign up for $145 and then, once again, unable to get any kind of access was innumerable. When I did managed to get online download speeds were really poor. Most five-star hotels tend to be able to offer guests 600 kb/s to 1.5 mb/s but I was lucky to hit around 2-300 kb/s at peak and that was always inconsistent.
Unfortunately I can't say that the lounge experience was any better either. The staff were ok, some animated and others almost in a coma of disinterest. The food on offer is functional, nothing more and the tables very slow to be tidied and cleaned. I spent a reasonable amount of time sorting out my own table and cutlery which, although not bothered about doing so, highlighted the differences between Intercontinental Adelaide and sister hotels even more.
Now, onto the positives. The fitness area is really good, far superior to the other hotels I had mentioned earlier, and the people running it a pleasure to deal with. Also I think the pool area is excellent also, and would be a really pleasant way to relax in the afternoon. I found the staff very pleasant on the whole and extremely amenable although customary professionalism is lacking, it's just a pity that the impressions gained from entry and check-in aren't carried through to the rooms themselves. If this hotel aspires as five-star and ask commensurate prices for the rooms the experience should certainly mirror that of equivalent hotels and, in this guest's opinion at least, it certainly does not.
I did indeed send feedback to the Duty Manager but received not even the dignity of a reply. I sincerely recommend whoever runs this hotel speak to Kishor, Guest Relations Manager in Intercontinental Melbourne, for suggestions on how to significantly improve things. Essentially very poor indeed.
- Official Description (provided by the hotel):
- Positioned exclusively along the banks of the River Torrens, adjacent to the Adelaide Festival Centre, Adelaide Convention Centre and the Casino, InterContinental Adelaide effortlessly blends luxury with comfort. Each of our 367 spacious, well appointed guestrooms offer clean designs and an elegant marble bathroom featuring walk-in shower, separate bath and large vanity area. Specifically designed for the needs of the global traveller, each guestroom offers uninterrupted views across the historic city of Adelaide, high speed internet access and a spacious and ergonomically designed work area. For more than two decades the hotel’s collection of 21 suites have been home to world leaders, heads of state and visiting celebrities from across the globe. To take exclusivity and luxury a level further, our Club InterContinental, located on level 21, offers private lounge access for the most discerning of guests. Enjoy an elegant meal in our signature restaurant, Riverside, or indulge in award-winning Japanese cuisine in Shiki. Both restaurants boast extensive wine lists featuring a selection of award-winning Adelaide wines and rare gems designed to complement your dining experience perfectly. The Atrium Lounge provides an elegant, relaxing atmosphere for afternoon tea, cocktails or late-night drinks. It is the ideal place to unwind on a Friday night, with happy hour from 5:00pm and fantastic live entertainment that continues throughout the weekend. Guests seeking to remain active while they travel may enjoy exclusive use of the InterContinental Health and Fitness Centre, offering full gymnasium, personal training on request and an heated outdoor pool. Our Concierge possess unrivaled knowledgeable about insider-experiences and unique events around Adelaide and are delighted to assist guests in planning an authentic Adelaide experience. Those travelling to Adelaide on business may make full use of the hotel’s high-speed internet and ergonomic in-room working areas, or may seek assistance from the Concierge for access to our premium Business Centre services. ... more less
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- Also Known As:
- Intercontinental Adelaide Hotel Adelaide
- Adelaide Hyatt Regency
- Hyatt Adelaide