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InterContinental Adelaide
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    Reviews (2,032)
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    All reviewsthe club loungeriverside restaurantriver viewmarble bathroomcricket groundtrain stationvalet parkingfestival theatreconvention centerbuffet breakfastattending a conferencean upgradenorth terracebit datedking bedpillow menubusiness trip
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    1,418 - 1,423 of 2,032 reviews
    Reviewed 18 March 2014 via mobile

    There is nothing wrong with this hotel- the location is great, the staff helpful and I loved the make your own juice at breakfast. It is a pity that the accommodation floors are so depressing- a sea of beige corridors and pillars around a central void and the rooms are low ceilinged and a little tired. To make up for this there was complimentary fruit and drinks waiting in the room. It was also a little odd when we requested a reservation at short notice at the signature Japanese restaurant -the concierge was told it was full but suggested we try directly. We called directly and they fitted us in so even if you are told it is full give it a try!

    • Stayed: March 2014
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    Thank Isolin
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ICAManagement, Front Office Manager at InterContinental Adelaide, responded to this reviewResponded 26 March 2014

    Dear Isolin

    Thank you for your recent overview of our property following your visit to Adelaide.

    I appreciate your favourable comments on the hotel's location, our helpful team of colleagues and the ability to make your own breakfast juice in our Riverside Restaurant.

    Thank you also for providing your thoughts on the décor throughout the floors in the hotel.

    While I am pleased that you were able to directly secure a booking at our Japanese Restaurant, Shiki, this has provided an opportunity for me to address communication with our teams to ensure a more effective restaurant booking experience.

    Kind regards

    Matthew Senyard
    Front Office Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 March 2014

    The front of the hotel is directly opposite the free circle line tram. The back a pretty river and park view.
    The staff are attentive and efficient. They were very keen to help and advise when asked.
    The large public areas seem a bit souless, the odd shop may have improved this.
    We were very happy with the club lounge and staff knew our names on our second visit. If the breakfast food occasionaly seemed low the staff immediately restocked.
    My only criticism is why can't we get the reward points when booking though an onlne website. We are still spending money in the hotel. This would encourage us to stay loyal to the hotel chain when travelling. In this internet market we all are looking for the best deals.

    Room Tip: Hi floor, river view.
    • Stayed: February 2014, travelled as a couple
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    1  Thank traveller17
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ICAManagement, Front Office Manager at InterContinental Adelaide, responded to this reviewResponded 20 March 2014

    Dear traveller17

    Thank you very much for providing your comments on TripAdvisor following your recent stay. It was very kind of you to highlight the attentiveness and efficiency of our staff, in particular from our Club Lounge.

    Thank you also for querying why IHG Rewards points are not earned through third party online websites. To answer your question, we encourage our guests to book directly through our own channels, whether they be online through our brand or micro-sites, or via phone to our reservation offices, and one of the added benefits for guests choosing these methods, is the eligibility to earn points.

    While we do not discourage our guests using third party online websites, we do offer through, a 'Best Price Guarantee' through our InterContinental website (intercontinental.com/adelaide or icadelaide.com.au) and invite you to secure any future reservations with us through these sites, to ensure you receive the best available rate and that you're eligible to be rewarded for you loyalty.

    Kind regards

    Matthew Senyard
    Front Office Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 March 2014

    The InterContinental Hotel is very well located, central and with beautiful sights on the river Torrens.
    We stayed in a Club room with a very comfortable King-size bed. The desk is in front of the window, every room is octagonal due to the architecture of the building. The bathroom is nice and big. The rooms are poorly insulated.

    Housekeeping brought a requested extra duvet very quickly, a faulty hair dryer was also immediately replaced.

    Room service needed half an hour for two burgers.

    The club lounge on the 21st floor is still rather drafty. Breakfast was quite okay, the service lousy. Other offers rather limited. Three ladies were tinkering about in the back room. At 9:30 the bowl for scrambled eggs was empty, there was no bacon. You have to get your coffee from the machine which was badly set, the coffee - long black - tasted extremely bitter.
    The service in the lobby bar was no better: The lady there arranged several bottles with her back to the guests and never looked around so we were forced to go to the counter to order.
    Very small pool with only 10 sun loungers, Gym is well equipped.
    Generally the hotel is recommendable if you can get it at a reasonable price and live with an imperfect service in certain areas.

    • Stayed: February 2014, travelled as a couple
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    1  Thank voyager-liese
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded 18 March 2014

    Dear voyager-liese

    I would like to thank you for providing your valuable comments from your recent visit to our hotel.

    It was good to read that your stay was mostly enjoyable and you appreciated the comfortable king size bed and spacious bathroom. Equally, thank you for pointing out the efficient service of our housekeeping team in response to your requests.

    I acknowledge, however, that there were shortcomings with respect to the breakfast food offering and service concerns in a couple of the outlets. Thank you for bringing this to our attention and allowing my team and I to further investigate and address.

    Kind regards

    Rebecca Thorn
    Food and Beverage Services Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 March 2014 via mobile

    Well located hotel with great views over the River Torrens.
    This is an ageing property with rooms that need a makeover. Staff are helpful and friendly.
    Beds are well worn.
    Breakfast is a complete joke. $35 for a buffet and, as a seasoned traveller one if the worst value buffets around. No egg chef, poached eggs left to go cold, watery scrambled eggs, limited choice compared to the normal breakfast fare. This really lets the hotel down and let's be realistic, this isn't Sydney Melbourne so why the high price?
    Nearby cafes will serve bfast for under $20.
    Dining - Parlemento Italian across the road is well worth a visit.

    Stayed: March 2014, travelled on business
    5  Thank MelbourneTravelbug
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded 18 March 2014

    Dear MelbourneTravelbug

    Thank you for providing feedback on TripAdvisor after your recent visit to the hotel.

    Your comments are appreciated, particularly your description of the breakfast offering you encountered in the restaurant. I acknowledge this is very short of the experience you should be receiving and I have personally brought this to the attention of our Executive Chef to address further and discuss improvements.

    May I also thank you for mentioning the friendly and helpful staff you met during your visit.

    Kind regards

    Rebecca Thorn
    Food & Beverage Service Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 March 2014 via mobile

    Although getting on in age this hotel reigns supreme in Adelaide for location, service, value, amenities and atmosphere. Large rooms. Brilliant unmatched river and botanic gardens views. Great gymnasium. Two superb in house restaurants. Sits right next to Adelaide Casino and Adelaide Train station, and opposite Avis. On the other side, 3 mins walk to Adelaide Oval and 10 mins to botanic gardens.

    • Stayed: March 2014
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    2  Thank 5starhotelreview
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded 12 March 2014

    Dear 5starhotelreview

    Many thanks for your review on TripAdvisor following your recent visit to InterContinental Adelaide.

    It was a pleasure to learn that your experience was very enjoyable in terms of the service, amenities, value, atmosphere and, of course, the perfect location of the property.

    We look forward to welcoming you back in the near future.

    Kind regards

    Bruce Edwards
    Executive Assistant Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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