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“great location” 4 of 5 bubbles
Review of Quest on King William

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Quest on King William
Ranked #18 of 58 Hotels in Adelaide
Gold Coast, Australia
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“great location”
4 of 5 bubbles Reviewed 25 April 2012

stayed for about a week in early April and it was a great location in the central city. A little noisy as its at a busy intersection so if you are sensitive to noise, you may wish to ask for a higher floor.
Free wifi in the reception was handy. Staff were very friendly and helpful answering all questions.

Room Tip: ask for a room on an upper floor if you find street noise disturbing
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paula-from-nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, 26 April 2012
We are very happy to have received your feedback and are delighted that you enjoyed your time with us.

All the staff at Quest on King William strive to make our guests as comfortable as possible, and it is great to hear we acheive this.

We look forward to welcoming you again soon.

Regards,
Peter Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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411 reviews from our community

Traveller rating
    150
    162
    74
    20
    5
See reviews for
87
106
26
125
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Coffs Harbour, Australia
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 19 March 2012

four persons plus a baby shared 2 bed apartment on first floor. Double glazing made apartment reasonably quiet. strange arrangement of steps up and down into lounge area. l requested the couch be vacuumed as grubby but rest of apartment was clean, well maintained. I agree with other review that the television is small and reception was poor. The staff were courteous and helpful. The laundry facilities were free which was great and unusual these days. The entry foyer could do with a refurb, to brighten it up. There is a Chinese restaurant on top floor which has lovely decor but we did not have time to eat there. Great location in cbd.

Room Tip: ask the hotel whether double glazing is on all floors
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank piptrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, 26 April 2012
We are more than happy that you enjoyed the accommodation and facilites at Quest On King William.

We appreciate your detailed feedback and can advise that all windows are double glazed throughout the building.

We'd like to thank you for choosing to stay with us and we hope to see you in the near future.

Regards,

Peter Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 8 February 2012

Location is great and central, but the property is very dated, it feels like a motel.
I got a spa room on the 4th floor, which is quite large, but that it where the benefits end. I asked for a quiet room, and it is still noisy from the street and also from creeks coming from god knows where. The TV is an old 40cm thing that has a high pitched squeal when you turn it on. The shower also sings all by itself when you turn that on. The bed was far from comfortable, and add to that the street noise it isn't the greatest place to stay. Now for the number one pet hate, I am here for business, and the broadband is almost completely useless. They don't have WIFI (which is ok), but the wired internet is as slow as the old dial up service. And is still $24 a day. That is completely unacceptable. C'mon Quest, I have stayed at far better properties than this. I paid $249 a night for this rubbish?

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AussieBizTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, 12 February 2012
We’d like to thank you for providing us with your feedback, and are always open to hearing our guests’ opinions and experiences.

As we are located within the heart of Adelaide CBD, unfortunately outside noise issues are sometimes out of our control. However our staff will always endeavour to meet requests for quiet rooms when placing bookings. Whilst for operational reasons this cannot always be guaranteed, we are still more than happy to find solutions to any specific issues that may arise during your stay. As an example, the maintenance-related noises experienced from the shower were rectified immediately after your review was read.

In relation to the internet issue, I can assure you that we pride ourselves on meeting the needs of corporate clients, and take any concerns had very seriously. In this specific case, we were experiencing one-off difficulties from our service provider and would have been determined to find an alternative solution if notified about the problem at the time. This internet service has since returned to normal and we apologise for the inconvenience caused, and understand that your expectations were not met.

Furthermore, all of our accommodation is undergoing refurbishment including replacement of the televisions. While these changes have already been completed in many of our apartments, it is a still a work in progress, but once again guests are more than welcome to request a change in specifics should something not be adequate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
139 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 14 December 2011

Stayed here for two days recently.

The room was large, well set out and very comfortable.

Staff were courteous, pleasent and were able to help with directions around the city.

The hotel has its own gym which was brilliant - $10 for a visit with lots of modern equipment and staff on hand to help if needed.

The hotel is close to Rundle Mall which has lots of cafe's, restaurants and bars.

Overall this is an excellent hotel and I would stay here again.

  • Stayed December 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sydney1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 16 November 2011

Quest on William is in the heart of the Adelaide CBD. This hotel offers clean rooms, with kitchenettes and shared laundry facilities. However, the noise from the street is terrible. I requested a quiet room and was told that rooms on the upper floors are quiet. This turned out to be untrue, and being a very light sleeper I had no sleep the first night and very little the following night. There was also some construction noise up until around 7pm from the floor above us (a tradesperson in the lift informed us that they were working on a restaurant fit-out). In addition, the housekeeping staff were very unprofessional. On the second day of our stay, housekeeping knocked on the door and asked for assistance with the lift. Having misplaced her access key she wanted to use our key to access the lift. There was also no flexibility in relation to when rooms were made up. After being out all the morning, my husband I returned to our room for a short rest before heading out again. Housekeeing knocked on the door wanting to make up our room, so I requested that they return an hour later, but was told that this would not be possible. The following day, and despite a check-out time of 10am, housekeeping knocked on our door at around 9am and asked us when we would be leaving. When we told her that we would be checking out at 10am she voiced her displeasure to a colleague saying that they would have to go to another floor as nobody on our floor was checking out early. Never before have I encountered such unprofessional behaviour. It is also worth noting that there is no on-site parking for guests. Guests are given an access card to a car-park that is a couple of blocks away (at a cost of $12 per day).

Room Tip: Studio rooms all face the street and are therefore noisy. If staying in a 1 or 2-bedroom apartment...
See more room tips
  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Tan_from_Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 October 2011

We stayed here for a combination of pleasure & business. The location was central to everything we needed. The room was very clean, the staff were very helpful. Great valued for money, free access to washing facilities was helpful.

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tiroli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
123 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 4 September 2011

Good position right near the central shopping district of Rundle Mall. Other than that the place is faily ordinary and I would much rather stay at the Hilton for only a few extra dollars. There was a kitchenette but very little in the way of supplies ie. milk, tea coffee etc in the room. They even charged you extra over the ticketed prices for newspapers. Sheets were very coarse but the bed was reasonably comfortable. Fair bit of street noise. Don't think I will stay here again. I have reluctantly given it an average rating.

  • Stayed August 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ozandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quest on King William

Property: Quest on King William
Address: 82 King William St, Adelaide, South Australia 5000, Australia
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Room Service Wheelchair access
Hotel Style:
#10 Family Hotel in Adelaide
#17 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Quest on King William 4*
Number of rooms: 72
Reservation Options:
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Also Known As:
Quest On King William Hotel Adelaide
Quest On King William Adelaide

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