We booked this hotel online for the 6 nights we had to be in central Adelaide for a conference and whilst it was centrally located, the standard did not live up to what we expected for this hotel brand. Our deluxe room appeared old but the worst feature was the bed. It was well worn and incredibly soft. We hardly got any sleep and after a couple of nights of this we asked if it was possible to change to another room. We were told that all of the deluxe rooms were in the old part of the hotel so would have variably old beds. We were therefore told we would need to upgrade to the next room type and pay the extra. We were offered this at a discounted rate but it was still a lot extra that we felt we should not have to pay. Everybody deserves a good night's sleep, especially in a 4 star hotel. They certainly don't advertise on their website that their deluxe rooms are old and should be avoided if you want to get any sleep. Unless you are willing to pay the extra, I suggest trying somewhere else. This hotel does not live up to its name or rating.
- Official Description (provided by the hotel):
- The 4 star Hotel Grand Chancellor Adelaide on Hindley, is conveniently located in downtown Adelaide, just 3 minutes walk from the Convention Centre and a short stroll from the vibrant Rundle Mall.There are 208 well appointed rooms. Guest rooms are non-smoking and are equipped with cable/satellite TV, pay on demand movies, broadband internet access, iron/ ironing board and mini-bar. ... more less
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- Also Known As:
- Holiday Inn Adelaide
- Adelaide Holiday Inn