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“Poor service and facilities”

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The Playford - MGallery by Sofitel
Ranked #4 of 57 Hotels in Adelaide
Certificate of Excellence
Brisbane
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Poor service and facilities”
Reviewed 29 November 2012

Premium room cost without premium room facilities. Numerous complaints went unanswered and unresolved. Staff just did not seem interested in hearing about room deficiencies or equipment malfunctions and did not pass on messages so that complaints had to be remade.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JAPBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,292 reviews from our community

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Rating summary
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Australia
Level 5 Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 November 2012

We stayed here on our wedding night and it was amazing. Our room was a suite with seperate bedroom, a balcony overlooking the city and a spa bath. Hotel was clean and modern, staff were fantastic. Best buffet breakfast in town. Hoping to return for an anniversary one day.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank JimboAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 November 2012

What is there left to say after all the fabulous reviews...and the Playford is very proud of their TripAdvisor ratings, displaying the sign at the front desk. Am I little cynical of staff trying to over do it? Maybe, but the lengths the Concierge went to to arrange a daytrip for us was impressive. I particularly wanted to visit a specific vineyard and had no luck contacting them in NZ so thought would have better luck on arrival. The concierge was only able to confirm what I had already discovered but is efforts and communication were tireless and he had alternatives and options for me to cover all bases.
The breakfast is stunning, and even more so when the Australian Cricket Team are in residence...the setup is beautiful and they should really have a time limit on how long you can stay...maybe that's why I couldn't do the Lyndoch Bakery justice.
Few short minutes around the corner to Rundell Street Mall....tram up the road a bit...great location. Fabulous gym and pool complex and a complimentray coffee in the bar/restaurant....nice touch.
Pillow menu! Not sure if there is a cost attached, wasn't clear...but everything from lavendar to magnetic..what fun!
Cities are cities and I suggest getting out of town and exploring...hire a car if you're not doing the wineries!

  • Stayed November 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level 5 Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 November 2012

Stayed here for 4 nights before my daughters wedding. room was very good, staff very attentive and helpful. I was alone and they were really friendly and looked out for me, chatted and concierge did small errand that I was out of time for. They made some great recommendations on places to eat even got me a refund from a taxi firm they use when we recognised they had over charged me. Brilliant service many others could learn from.

  • Stayed December 2011, travelled solo
    • Value
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Helpful?
1 Thank Johnny2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morphett Vale, South Australia, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 November 2012

We had stayed at the Sebel before, but this weekend was special because it was my daughter's wedding. The staff were just incredible in the level of service they provided. From the moment we arrived, they were at our car doors, opening them and helping collect the ton of stuff that goes with a wedding.

NOTHING was too much trouble. They even arranged a special light lunch platter that is not on the menu for the girls as they prepared for the day. Every staff member was friendly and courteous and made this one of the most memorable events for our entire family. Even the care extended to my 85 year old father was done with understandfing and compassion.

The facilites are great - the people are outstanding and we cannot thank them enough.

We would fully endorse the Sebel Playford to anyone who would care to ask.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
2 Thank RealteamOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 24 November 2012

We stayed here for 6 days as part of our holiday from UK. I agree with the comments about its friendliness and quality of service. Not a typical chain hotel, much better. As tourists, we were happy with its location. The main restaurant streets are a good 15 minute walk but there are adequate eateries nearby. In the daytime and some evenings you can take the free tram or bus which stop close to the hotel and will take you to most parts of the city centre.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrianBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
port pirie
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 November 2012

We stayed one night and were very impressed with the exceptional service provided ... Especially the concierge Marco and his team. Other hotels should send their staff here to learn how it's done . I have stayed in quite a few 5 star hotels and this is by far superior service ...far far better by miles than the intercontinental across the road .The buffet breakfast was the best I have ever had absolutely delicious , definetely a must do. The room was very clean nothing outstanding but still adequate ...you just can't go past the service ... Well done Sebel , keep up the great work

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holidayer00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Playford - MGallery by Sofitel

Property: The Playford - MGallery by Sofitel
Address: 120 North Tce, Adelaide, South Australia 5000, Australia
Phone Number:
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Adelaide
#2 Romantic Hotel in Adelaide
#2 Business Hotel in Adelaide
#4 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Playford - MGallery by Sofitel 5*
Number of rooms: 182
Official Description (provided by the hotel):
The Playford, MGallery by Sofitel, is a boutique five-star hotel located in the heart of Adelaide on the vibrant North Terrace. Offering the perfect blend of classical style and contemporary luxury, the stunning Art Nouveau ambience flows through all 182 beautifully appointed guestrooms, studio spa suites and New York style loft suites. 24-hour guest facilities include a fully equipped Health Club with indoor heated pool, spa and sauna, business centre and guest laundry. Located only 9km from Adelaide International Airport and ideally situated within walking distance to the Festival Theatre, Convention Centre, Adelaide Casino, Parliament House and the central business district. Recent accolades include: 'Best Luxury Accommodation' South Australian Tourism Awards 2015 with induction into the Hall of Fame 'Best Deluxe Accommodation' Australian Hotels Association Awards 2015 'Best Restaurant Accommodation Division' Australian Hotels Association Awards 2015 with induction into the Hall of Fame 'Best Restaurant in a Hotel' South Australian Restaurant and Catering Awards 2015 'Two Glass Winner' Gourmet Traveller Wine List of the Year Awards 2015 Judged Australia's Best Luxury Hotel ... more   less 
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Also Known As:
The Sebel Playford Adelaide Hotel Adelaide
Sebel Playford Adelaide
Sebel Playford Hotel Adelaide

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