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“Friendliest staff ever”

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The Playford - MGallery by Sofitel
Ranked #4 of 57 Hotels in Adelaide
Certificate of Excellence
Sydney
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Friendliest staff ever”
Reviewed 1 March 2014

I love staying at places where the staff are friendly. And this hotel has some of the friendliest staff ever! The hotel is in a great location, close to plenty of restaurants and I have always felt safe walking around the nearby streets.
Room amenities are amazing. They look like a cheeseboard! Bed is comfortable and having a selection of pillows is also a lovely feature.

  • Stayed March 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SparklingM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,268 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (431)
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London, United Kingdom
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 February 2014

This could be a good hotel, but let itself down with a penny pinching approach. We booked a loft room - the most expensive category. We arrived at the hotel when the temperature in Adelaide was 43C. And the air conditioning in the room was off! (It needs the room key card in a slot to operate). The heat in the room was unbearable - hotter inside than out - and it took about 3 hours to cool. When I mentioned this at the check in desk, I was told "Thanks for the feedback". Huh! This, plus the outrageous charge of $10 for an hour and a half's in room internet (when will so called 5 star hotels realise that charging for internet use is as unacceptable as charging for TV use or hot water? And no - a free hour in the lobby doesn't count)), no bottled water, charging for a newspaper, limiting you to 2 free nespresso pods etc, etc., just left us feeling irritated and ripped off. And it must be the only hotel in the world to expect you to book for breakfast the day before! We weren't impressed.The Crowne Plaza is a better option.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XPO100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 February 2014

Myself and a friend had a lovely 4 night stay at the Sebel Playford. Our room was large and the hotel was very quiet. We particularly enjoyed the pool and free wifi in the lobby.

Special thanks to Kerry who was very welcoming and helpful.

Stayed February 2014, travelled with friends
Helpful?
Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2014

The room was a very nice size and the help was great. However, we found the entrance and lobby of the building to be very dirty. After staying there for three nights the same cigarette butts we still by the front door. They need to power wash the sidewalks and blow off the driveway as it was filthy. Also, the carpet where you enter had not been vacuumed in quite awhile. Before walking thru any front door is where you make your first impression with anything.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Anglia
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 February 2014

We arrived at the hotel at just before 11.00am following a long flight from London. Our arrival was the day after the Tour Down Under and the final cricket match v England, so the hotel had been fully booked out the day before. As we arrived the Australian Cricket team were departing. Despite this busy background we were amazed the hotel were able to offer us a room immediately, so welcoming after spending 30hours+ travelling.
The room was spacious with a large bed and most importantly very quiet. Without exception the staff were always helpful and friendly and we are extremely grateful to the gentleman who provided us with maps for our onward journey.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 February 2014 via mobile

This really is a gem of a hotel. Clean, roomy, excellent and helpful staff and a quite exceptionally good breakfast buffet! Small but very very special - lots of items and treats of quite exotic quality.
Location is central and, as noted, feels very safe - Adelaide can be funny on the personal safety in the cbd.
Would definitely return.
Highly recommended. Highly.

Stayed February 2014, travelled on business
Helpful?
1 Thank ZigsMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 February 2014

All the staff were great. We were offered a room at the back of the hotel which didn't have a view but was really quiet. The room itself was a good size. We had a problem with the TV remote not working but a call to the front desk had someone up within 5 minutes to replace the remote. There were only 2 towells in the bathroom the first night but after my partner left a note for housekeeping, there were extra towells each night after that. I would recommend this hotel to anyone visiting Adelaide.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prospector3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Playford - MGallery by Sofitel

Property: The Playford - MGallery by Sofitel
Address: 120 North Tce, Adelaide, South Australia 5000, Australia
Phone Number:
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Adelaide
#2 Romantic Hotel in Adelaide
#2 Business Hotel in Adelaide
#4 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Playford - MGallery by Sofitel 5*
Number of rooms: 182
Official Description (provided by the hotel):
The Playford, MGallery by Sofitel, is a boutique five-star hotel located in the heart of Adelaide on the vibrant North Terrace. Offering the perfect blend of classical style and contemporary luxury, the stunning Art Nouveau ambience flows through all 182 beautifully appointed guestrooms, studio spa suites and New York style loft suites. 24-hour guest facilities include a fully equipped Health Club with indoor heated pool, spa and sauna, business centre and guest laundry. Located only 9km from Adelaide International Airport and ideally situated within walking distance to the Festival Theatre, Convention Centre, Adelaide Casino, Parliament House and the central business district. Recent accolades include: 'Best Luxury Accommodation' South Australian Tourism Awards 2015 with induction into the Hall of Fame 'Best Deluxe Accommodation' Australian Hotels Association Awards 2015 'Best Restaurant Accommodation Division' Australian Hotels Association Awards 2015 with induction into the Hall of Fame 'Best Restaurant in a Hotel' South Australian Restaurant and Catering Awards 2015 'Two Glass Winner' Gourmet Traveller Wine List of the Year Awards 2015 Judged Australia's Best Luxury Hotel ... more   less 
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Also Known As:
The Sebel Playford Adelaide Hotel Adelaide
Sebel Playford Adelaide
Sebel Playford Hotel Adelaide

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