Overall our stay was very pleasant. The staff were friendly and reasonably efficient, the room comfortable, the breakfast very good value (and quite delicious too) and, having never taken advantage of valet parking before, I rather enjoyed the convenience of being able to ring Concierge and having my car appear at the door as I left the hotel. However there were a few minor details which point to opportunities for this property to improve their standards.
1: I never recieved a confirmation email when I booked the room, and when I contacted the hotel the day before my arrival to be sure that my booking existed, it took them 5 hours to find it.
2: Upon Check-in I was informed that my card would be charged for the total of my stay, plus $100. I understand that the majority of hotels these days will seek authorisation for a small amount extra but every other hotel I have stayed at has charged me 15% at most. As it is, my card being a debit card and only having funds to cover the room, my partner had to locate an ATM to see if he had enough to be able to pay the extra charge me. Rather embarrassing start to what was intended as a pleasant weekend away together.
3: It would seem that the staff are in the habit of assuming that every guest has stayed at the hotel before. My room package included complimentary breakfast, however I was not told where this was and it wasn't until some time after we checked in that I discovered the hotel has several restaurants. On our way out that afternoon I asked a lady at the concierge desk where we ought to go for breakfast and she seemed surprised that we needed to ask, but told us which restaurant, and that breakfast was open from 6am.
4: the check out process is unusually complicated. Guests are asked upon checkout to wait in the lobby while someone checks there room, and only after the desk has been told the room is fine may the guest leave. This makes for a very crowded lobby at checkout time.
Once again, all in all a very pleasant stay and I am already considering coming back, but perhaps a review of these areas will prevent a more fussy guest from turning away and refusing to return.
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- Also Known As:
- Stamford Plaza Adelaide Hotel Adelaide
- Stamford Plaza Hotel Adelaide
- Adelaide Stamford Plaza Hotel