When we first arrive at reception we were ignored for around 5 minutes (a theme which continued), after waiting a few hours for our room to become available we were directed to a room with a lovely view of a car park (city view apparently).
To take our mind off this we decided to go and relax in the sauna, after looking around the drained and closed pool area and finding nothing, went back down to the room to ring reception. We were told this had been closed for 4 months. Here is where my confusion starts as the pool and sauna were advertised to us when we booked the hotel 2 weeks earlier and even more baffling still being advertised in the room services book.
Aside from this the mugs were dirty and there was a short black hair on my complimentary soap!!!!
After complaining at reception we were moved to a room right across the hall with a great view of the river. I don't understand why we were put in the first room when this was available, actually I do it is because we look young so therefore must be naive!!!
Stamford accommodates for those who appear to have money!!
After paying for a 5* hotel we received a 3* at best, we are extremely disappointed and will not be using stamford in the future.