We enjoyed a comfortable stay in a 2 bedroom apartment that was clean and tidy. The hotel is in a great position within easy walking distance to central shopping district and markets. We had a great weekend and would stay there again.More
We enjoyed a comfortable stay in a 2 bedroom apartment that was clean and tidy. The hotel is in a great position within easy walking distance to central shopping district and markets. We had a great weekend and would stay there again.MoreShow less
Dear Karen L,
Thank you very much for taking the time to pop onto TripAdvisor to let us know how you got on during your recent stay with us.
We are so pleased that you enjoyed your stay and we all hope to welcome you back again sometime soon.
This is an excellent place to stay in Adelaide. We had a lovely spacious studio room. King bed, lounge, table and chairs, little kitchenette where we had our own breakfast. We had a view over Victoria Square. Got a good rate on booking.com. Staff were excellent, couldn't fault anything.
Thank you so much for your wonderful feedback. We are all so pleased that you enjoyed your stay with us. I am thrilled that you found the team to be excellent, it is our goal to constantly exceed our guests expectations.
We hope to welcome you back to Adina Adelaide sometime in the near future.
Very lovely weekend great location Just wish we could get another 2 night weekend deal like that again. The room was great & couldnt hear any noise very clean. Loved the room service didnt take long to get to us.
Dear Sharon D,
Thank you so much for taking the time to pop onto TripAdvisor to let us know how you got on during your recent stay with us.
So pleased to hear you enjoyed your stay and we all hope you will be back for another weekend break in the very near future.
Clean, modern facilities; courteous staff; within walking distance to all the shopping and dining venues you could need. I earned Frequent Flyer points on my stay when I booked through the Qantas website – too easy.
Thank you so much for taking the time to provide us with some wonderful feedback regarding your recent stay with us.
Thrilled to hear that you were comfortable and that you found the team to be friendly.
We hope you will come and stay with us again soon.
Let me start by saying that this visit was not without its problems, but the way the hotel dealt with them, took ownership and made things right was very impressive, I would go almost as far as saying one of the best customer service experiences I have had.
The Hotel is well located in the centre of Adelaide, right by the Tram (which really doesn't take you anywhere) but still useful, walking distance to most restaurants and parks as well as the main shopping area. The rooms are well appointed, spacious and comfortable. For an old building they are well soundproofed, we didn't hear our neighbours, the traffic outside or the town clock chiming. Best of all it had a separate kitchen and a washing machine. Downstairs was a lap pool and spa. There was also a gym but don't count on it for doing very much.
When we were in Adelaide they had a cold snap, with temperatures struggling to get above 10 degrees for 2 days, this seemed to cause problems with the hotels heating system as it hadn't been running for some time (probably since last winter). We found our air conditioning wasn't working and raised this with the front desk, unfortunately the reception didn't do anything until we went back a second time, and by then it was too late. At the end of the day it wasn't a good experience, but what happened next was amazing. We had the night porter bring us an oil column heater which did the job once the room had warmed up, but even more impressively the manager came in to see us on his day off, and then came into work early to see us before we checked out. So often you read about problems and how they get sorted, but based on our experience this hotel couldn't have done more, and did everything they could to put it right.
Overall we were very impressed with our experience, the ownership the hotel took of the issue we had and how they resolved it.
Would we stay again, put it this way, next time we go to Adelaide, we won't even look at any other option and will book the Adina without hesitation.
Thank you so much for taking the time to provide us with some really wonderful and valuable feedback regarding your recent stay with us.
It is only through feedback from our valued guests, that we can allow ourselves to trully take a step back out of the business and really examine our operation to give us a realistic snapshot of where we are at.
I have taken your feedback into our Hotel Team meeting and we have dissected it and identified our strengths and put an action plan to work on our weaknesses. I really cannot thank you enough for taking the time out of your day to help us with your feedback.
We are so pleased that we were able to turn around this experience for you and the Adina team and I all hope to welcome you back to Adelaide in the future.
Comfortable well appointed rooms with plenty of space and located within easy walking distance to restaurants and shopping. Staff friendly and helpful.
Hotel restaurant and bar excellent.
Lovely old historic building.
Dear Trevor & Diane W,
Thank you so much for taking the time to pop onto Trip Advisor to let us know how you got on during your recent stay with us. So thrilled to hear that you enjoyed your apartment and that you found the team to be helpful and friendly.
We all look forward to welcoming you back to Adina Adelaide soon we hope.