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“Good hotel”

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Mantra Hindmarsh Square
Ranked #13 of 56 Hotels in Adelaide
Certificate of Excellence
Reviewed 17 January 2013

"Thank you, your staff works meticulously and efficiently. ... "I just wanted to let you know we're very happy with Vanessa, she did a terrific job, so sweet, so helpful, so charming and wonderful. every day my room was so clean, and it feels warm and welcoming, thanks to the extra touches.
Restaurant food is very good
so nice to come back ...
i love this hotel

  • Stayed: December 2012, travelled as a couple
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Thank maria k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this reviewResponded 29 January 2013

Dear maria k,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,346 - 1,352 of 1,516 reviews

Reviewed 16 January 2013

Nicely located close to CBD and shopping area. Rooms are adequate, bit lacking in storage. Bedding slides around a lot. Bathroom fine with plenty of hot water. Kitchenette pretty pointless but well equipped. Internet very expensive and download limited - is the the new ripoff? Restaurant surprisingly good. Service very good, cheerful and efficient. Laundry service good. Breakfast quirky with third degree form filling every morning. Room cleaning not so hot, TV remote worn out as always. When will hotel management ever check these things actually work?

  • Stayed: November 2012, travelled on business
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Thank toomanybeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this reviewResponded 29 January 2013

Dear toomanybeds,

Thank you for taking the time to provide feedback on your recent stay. Please accept my apologies that the service you were provided during your stay was inconsistent. The issues you raised have been addressed with the respective departmental managers and additional training implemented accordingly. We hope to have the opportunity to welcome you back to Mantra Hindmarsh Square again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2013

Everything that was advertised was there and it was nice and modern.

The bedroom was tight and the sitting room was not much better. A desk, table and two chairs, a lounge and coffee table and a TV were all comfortable and working.

Negatives were building work going on down the hall, a slight stale or drain smell and no opening windows or balcony. The property was recommended by aircrew and I wasn't disappointed but probably would not recommend it to businesses colleagues.

  • Stayed: January 2013, travelled on business
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1  Thank AussieStrategist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this reviewResponded 13 January 2013

Dear AussieStrategist,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your overall stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

I stayed at the Mantra for 12 nights.

The good:
Hotel is in a good location, with restaurants nearby and within walking distance of shops and businesses.

The 'apartment' was a decent size. You get a bedroom without much room other than for the bed, with a medium sized flat TV and a small wardrobe. The bathroom is arranged nicely and is roomy. The shower is a glass cubicle, designed well and doesn't leak onto the floor. The living room includes a stove and mini-fridge, also a desk, a table for two, and a sofa. There is enough room in there to spread out a bit. The furnishings were nice and in good condition. The laundry service was good and prompt, if expensive.

Staff is very friendly, effiicient and professional.

The restaurant is excellent--especially good steaks and good buffet breakfast. Room Service was good also. I got the Wagyu burger and it was a decent size, tasty, hot and cooked correctly.

The adequate:
The desk chair is a normal chair with arms, so not adjustable and cannot pull it up to the desk to work.
The internet is expensive ($60 for 5 days). The wireless signal was good and the speed was good also.
I noticed that several small pieces of debris were remaining on the floor on the carpet and in the bathroom for multiple days. When I inquired about the frequency of vacuuming, the staff apologized and it was clean the next day. The carpet is OK, but starting to show its age.
The walls are apparently rather thin. Although I did not hear much noise from the neighbors, on the last night there a baby was crying next door and I could hear it very clearly. Didn't bother me, but I may have been lucky it wasn't worse.
The bed was just adequate. I wish they would use fitted sheets as the mattress pad and the sheets easily untuck and slide around. The mattress was OK.

All together a good business hotel that could be better.

  • Stayed: December 2012, travelled on business
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3  Thank Warings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this reviewResponded 8 January 2013

Dear Warings,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your overall stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2012

Made the booking Thursday 12th dec, was not told they have a 24 hour cancellation policy, so when I realised I made the reservation at the wrong hotel and tryed to cancel it I was not very impressed. Check inn no problems but no one to help with bags got our own trolley only two people on the desk so we waited round 15 minutes, $25 extra to get my car parked. Two room apartment very clean but don't go near the mini bar you would be paying that off in installments very $$, orderd room service at 3.30pm a club sandwich 4.20pm we were still waiting turns out they forgot about the order, everything was pleasant enough but very $$ considering the Majestic on Frome had king size B&B summer special $165 and $11 for car park.

  • Stayed: December 2012
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Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this reviewResponded 18 December 2012

Dear Julia W,

It disappoints me to learn that you encountered a number of issues during your stay. To assist me further in investigating these matters, I invite you to contact me directly to discuss in more detail and then I can address these issues accordingly. I look forward to hearing from you. Phone 08 8412 3386 or email tim.rees-jones@mantra.com.au.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2012 via mobile

Myself and 2 other friends stayed here for 7 nights in the 2 bedroom apartment. Rooms were presented well and overall the hotel was of a very high standard. Room service is pricey and the portion sizes were on the small side so don't rely on it if you are hungry. The location is perfect for city stays as it is a 5 minute walk to the Rundle Mall but far enough away to not be busy. There is a plethora of cafe's around for you to get coffee/meals as we found the hotel restaurant to be very overpriced. Staff were exceptional and very friendly! I would highly recommend this hotel for business as well as holiday stays! Great place to stay..

  • Stayed: December 2012
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Thank SJLandsberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this reviewResponded 18 December 2012

Dear SJLandsberg,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2012

Stayed at the mantra last weekend, and was very impressed with everything, staff and room were beyond my expectations. But sadly our stay was ruined due to very loud music and noisy party like behaviour coming from our neighbours, the music got so loud we had to complain to reception, This behaviour continued for our entire stay, I understand staff cannot be held accountable for who they let into the rooms, But if a noise compaint is made i feel they need to be evicted, Hotel rooms are not for hosting parties, And as seen in the lift there was copious amounts of alcohol being taken up to rooms, By loads of younger guests who showed no respect to the others staying in the hotel, why is this tolerated ????.

  • Stayed: December 2012, travelled with family
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4  Thank Daryl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this reviewResponded 10 December 2012

Dear Daryl N,

Thank you for taking the time to provide feedback on your recent stay. Please accept my apologies that the noise levels at the hotel were at an un-acceptable level. We have a strict policy in regards to noise at the hotel and excessive levels of noise are not tolerated. The issues you raised have been addressed with the duty management team and additional training implemented accordingly. We hope to have the opportunity to welcome you back to Mantra Hindmarsh Square again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Hindmarsh Square

Address: 55 - 67 Hindmarsh Sq, Adelaide, South Australia 5000, Australia
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Adelaide
#12 Luxury Hotel in Adelaide
#12 Business Hotel in Adelaide
Price Range: £67 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Hindmarsh Square 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Boasting a city centre location, offering stylish accommodation to suit both business and leisure travellers alike, Mantra Hindmarsh Square is only a short stroll from the Rundle Mall shopping and Rundle Street dining precinct and minutes away from the Adelaide Convention Centre, Sky City Casino, Festival and Entertainment Centres. Combining convenience with style, the hotel offers a range of studios, one and two bedroom air-conditioned suites with fully-equipped kitchenettes, bathroom and laundry facilities. Some suites also offer private balconies with views across Adelaide city or out across the majestic Adelaide Hills. There are a wide range of guest facilities, including 24 hour room service and reception desk, gymnasium and tour desk for your convenience. Sq Restaurant, lounge bar & street side cafe offers creative cuisine featuring the best of local South Australian produce and is open daily for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Mantra Hindmarsh Square Adelaide Hotel Adelaide
Mantra Hindmarsh Square Hotel Adelaide
Adelaide Mantra Hindmarsh Square

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