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“Good - but service could have been better”

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Mantra Hindmarsh Square
Ranked #12 of 57 Hotels in Adelaide
London, United Kingdom
Level Contributor
91 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Good - but service could have been better”
Reviewed 20 December 2013

I stayed in this hotel during the Ashes cricket in Adelaide - consequently this hotel was very full.

My room was large, comfortable and fairly modern in decor. I did experience quite a bit of external road noise - particularly in the early morning when rubbish/bottles were being collected.

The bathroom was a bit of let down, the sink was a very basic metal design, off centre which made it difficult to use. The shower tended to flood slightly due to a strange design and wasn't the most powerful. But overall it was fine.

Broadband was expensive, but quick meaning that Skype etc could be used properly.

Overall the property was more than adequate for my needs. Where I consistently found it lacked was the service. I found the service from the staff purely functional, sometimes a bit grumpy and no one made any real effort or came across especially service orientated. I put this down to the hotel being very busy due to the cricket event.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 21 December 2013
Dear richardlondon,

Thank you for taking the time to provide feedback on your recent stay. Please accept my apologies that the service you were provided during your stay was inconsistent. I have shared your feedback with the hotel team and additional training will be implemented accordingly. We hope to have the opportunity to welcome you back to Mantra Hindmarsh Square again.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
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English first
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 December 2013

I stayed with my three kids the room was fantastic. The room service was prompt and professional. The kids had a great time and you can walk anywhere you need to go. Great coffee too . We will be going back for sure!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kirsty_jade19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 9 December 2013
Dear kirsty_jade19,

Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a memorable family stay and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
263 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 27 November 2013

Centrally located in CBD Adelaide this hotel works for business or leisure travel.
I had a huge, one bedroom apartment that was well appointed, very clean and had a really comfy bed. Great service, very pleasant staff and great lounge/ bar/restaurant facilities on the ground floor with an alfresco area.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adventuregirl1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 28 November 2013
Dear adventuregirl1968,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2013

Stayed for a weekend with the family in a 2 bed room on the 3rd floor facing the park.
Easy friendly check in, valet parking, stones throw from the shopping area, walked to the zoo.
Room was good value, clean and bed was comfortable.
Only thing that stood out was the shower head was spraying water in a strange pattern, sort of sprayed around you rather than on you. (you have to complain about something don't you?).
Would stay there again for sure..
Felt sorry for Anthony the night manager when we checked out at 5.30am,he looked pretty tied..lol..

Room Tip: 3rd floor room on the end away from lifts are great.no lift noise or people coming and going.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 25 November 2013
Dear Chris C,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your weekend with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 23 November 2013

I recently stayed at this hotel. It was the PERFECT location in the centre of the city.

It was such a quiet hotel, with a small pretty park just outside the hotel.

Value for money was great as well. They make lovely coffee in the cafe in the foyer.

You wont be disappointed with this mantra.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra12blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 25 November 2013
Dear Sandra12blue,

Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a great stay and also thank you for recommending us. We look forward to welcoming you back to Mantra Hindmarsh Square again in the near future.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 November 2013

My wife and I stayed in a two room apartment overlooking Hindmarsh Sq. and the hills. This is the best side of the building to stay.
Our room was clean everything we needed was in the rooms. The only thing was I could not get the TV to work but then again that could have been my fault.
the breakfast was very nice. My wife and I have eaten in the SQ restaurant several times and the food and service has always been of a very high standard.
In summary a great place to stay and eat in Adelaide.
Dave

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank childsy442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 10 November 2013
Dear childsy442,

Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a pleasant stay and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Hindmarsh Square

Property: Mantra Hindmarsh Square
Address: 55 - 67 Hindmarsh Sq, Adelaide, South Australia 5000, Australia
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Adelaide
#12 Business Hotel in Adelaide
#13 Family Hotel in Adelaide
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Hindmarsh Square 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Mantra on Hindmarsh Square offers premier apartment style accommodation in Adelaide’s bustling CBD. Boasting a city centre location, Mantra Hindmarsh Square is only a short stroll from the Rundle Mall shopping and Rundle Street dining precinct and minutes away from the Adelaide Convention Centre, Sky City Casino, Festival and Entertainment Centres. Combining convenience with style, the hotel offers a range of studios, one and two bedroom air-conditioned suites with fully-equipped kitchenettes, bathroom and laundry facilities. Some suites also offer private balconies with views across Adelaide city or out across the majestic Adelaide Hills. There are a wide range of guest facilities, including 24 hour room service and reception desk, gymnasium and tour desk for your convenience. Sq Restaurant, lounge bar & street side cafe offers creative cuisine featuring the best of local South Australian produce and is open daily for breakfast, lunch and dinner. Perfect for overnight, short-term or long-term stays, Mantra Hindmarsh Square is centrally located, offering stylish accommodation to suit both business and leisure travellers alike. ... more   less 
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Also Known As:
Mantra Hindmarsh Square Adelaide Hotel Adelaide
Mantra Hindmarsh Square Hotel Adelaide
Adelaide Mantra Hindmarsh Square

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