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“Refurbished suites are a real disappointment”

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Mantra Hindmarsh Square
Ranked #13 of 57 Hotels in Adelaide
Certificate of Excellence
Melbourne
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Refurbished suites are a real disappointment”
Reviewed 28 June 2014

The newly refurbished suites seem more like a cheap apartment with a fresh coat of paint. Dodgy fittings that made you feel like you were in a prison - right down to the metal tissue boxes and sink.
Great location and hotel in general but don't book these room expecting much.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vablo81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 1 July 2014
Dear Vablo81,

Thank you for taking the time to provide feedback on your recent stay. In relation to your comments regarding our refurbishment, our bathrooms were not part of our refurbishment which consisted of the replacement of all furniture, soft furnishing and a full repaint within the apartments. We also place our tissues in a chrome box which fits over the cardboard box they are supplied in.

By all means if you would like to share any more feedback I invite you to contact me directly to discuss in more detail so then I can address these issues accordingly. I look forward to hearing from you. Phone 08 8412 3386 or email tim.rees-jones@mantragroup.com.au.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,287 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Level 6 Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 June 2014

Located in the heart of Adelaide close to Rundal Mall. Large clean rooms and very friendly staff. The breakfast was adequate with a good choice to choose from. I was travelling on business and would definitlely stay here again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JV_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 27 June 2014
Dear JV_01,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2014

A recent update of the décor of this hotel certainly brings it right up to the 21st Century. With subdued colours in the new carpets and paint, and minimalist furniture, it is a pleasure to kick back and relax.

The staff are wonderful. The front desk had well informed and personable people, and no request was too difficult. The lobby bar and restaurant are well laid out and pleasant spaces to be in. The buffet breakfast was a typical hotel price, but delicious.

Location is great - close enough to everything, but not in the thick of it, so it was relatively peaceful.

My only issue with the room was the bathroom. Firstly, it sounded like the water pipes go down behind the wall in the bedroom, so be prepared to listen to everyone's showers in the morning. The shower head was inadequate. You pretty much had to run around to get any water. And the towels had seen better days. Well worn and scratchy, it took the shine off an otherwise highly enjoyable stay. The shower situation wasn't exclusive to my room. My colleagues had the same situation.

A minor improvement with the towels and showerhead would make the Mantra one of the better places I have stayed.

Room Tip: If you're not after a view, just peace and quiet, a room on the west side is for you. You are lo...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 17 June 2014
Dear Ruth M,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your overall stay with us. I assure you that your comments with regard to deficiencies in our hotel facility are being given serious consideration. Past experience has demonstrated that some of our greatest improvements have been made as a result of guests’ feedback. Once again thank you for the feedback and we look forward to welcoming you back to Mantra Hindmarsh Square again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 6 Contributor
327 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed 12 June 2014

What with all the construction works taking place adjacent to the iStay (our previous go to location), we have sought a new place to stay during our frequent trips to Adelaide CBD. We stumbled across Mantra on Hindmarsh, having had good experiences at other Mantras.

The first time staying somewhere and getting a free upgrade is always a great thing.

The second time staying somewhere and not getting an upgrade but getting a personal note welcoming back and a free beer at the bar, well thats classy.

And classy is what we found the Mantra to be.

Unparalleled location, great service, good bar/cafe, modern facilities and very quiet rooms. Decorations throughout are clean and stylish, but best of all (again) is the location.

If staying in the CBD for concerts, sports events or just a city break, avoid the Hindley Street side of town and consider Mantra on Hindmarch. We will be using again.

Room Tip: Higher floor if possible. If a deal is available to book a park view or suite, take it up!!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pumperman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 17 June 2014
Dear Roundtheworlders,

Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with an enjoyable stay and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victor Harbor, Australia
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2014 via mobile

While the mantra is centrally located you inevitably return to sleep in your room. The bed is spongy and with a rubber layer under the sheet it was a terribly hot sleep. The air con heats the room but is not room controllable. Pillows were flat.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank TeamMKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 10 June 2014
Dear Michael H,

It disappoints me to learn that you encountered a number of issues during your stay. To assist me further in investigating these matters, I invite you to contact me directly to discuss in more detail and then I can address these issues accordingly. I look forward to hearing from you. Phone 08 8412 3386 or email tim.rees-jones@mantragroup.com.au.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Sqaure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
Reviewed 5 June 2014

The place is located nearby Randall Mall, just a stone away. We got a studio room facing another building though, but not a big deal as our stay is just a short 2 nights trip in Adelaide CBD. Anyway, the room is comfortable, clean and utensils for kitchen and dining are appropriately sufficient. For more than 2 nights though, I would prefer to book 1 room apartment for cooking as studio room does not have the gas/electrical stove. Parking was slightly expensive and we have only valet parking option with this property - otherwise we need to park on the street.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haziq R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 10 June 2014
Dear Haziq R,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2014

This hotel is perfectly placed in the heart of the city. Ideal for exploring round the centre of Adelaide. The rooms are apartments, the bedrooms are very good, beds are comfortable. Living area is a little basic and small but okay. Staff were helpful with storing luggage etc.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim_Rees-Jones, General Manager at Mantra Hindmarsh Square, responded to this review, 28 May 2014
Dear Steve W,

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Regards,

Tim Rees-Jones
General Manager
Mantra Hindmarsh Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Hindmarsh Square

Property: Mantra Hindmarsh Square
Address: 55 - 67 Hindmarsh Sq, Adelaide, South Australia 5000, Australia
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Adelaide
#12 Luxury Hotel in Adelaide
#13 Family Hotel in Adelaide
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Hindmarsh Square 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Mantra on Hindmarsh Square offers premier apartment style accommodation in Adelaide’s bustling CBD. Boasting a city centre location, Mantra Hindmarsh Square is only a short stroll from the Rundle Mall shopping and Rundle Street dining precinct and minutes away from the Adelaide Convention Centre, Sky City Casino, Festival and Entertainment Centres. Combining convenience with style, the hotel offers a range of studios, one and two bedroom air-conditioned suites with fully-equipped kitchenettes, bathroom and laundry facilities. Some suites also offer private balconies with views across Adelaide city or out across the majestic Adelaide Hills. There are a wide range of guest facilities, including 24 hour room service and reception desk, gymnasium and tour desk for your convenience. Sq Restaurant, lounge bar & street side cafe offers creative cuisine featuring the best of local South Australian produce and is open daily for breakfast, lunch and dinner. Perfect for overnight, short-term or long-term stays, Mantra Hindmarsh Square is centrally located, offering stylish accommodation to suit both business and leisure travellers alike. ... more   less 
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Also Known As:
Mantra Hindmarsh Square Adelaide Hotel Adelaide
Mantra Hindmarsh Square Hotel Adelaide
Adelaide Mantra Hindmarsh Square

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