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“Great Room”
Review of Oaks Horizons

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Oaks Horizons
Ranked #19 of 55 Hotels in Adelaide
Reviewed 20 January 2012

These are great rooms and are fully self contained. They are just a short walk close to the city centre and the tram goes past the front day.

I stayed here a couple of years ago and the room was so good that when I returned a few months back I stayed here again.

Room Tip: When I checked in I was upgraded and I didn't have to ask it was automatic
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  • Stayed: October 2011, travelled with family
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Thank Kalggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer F, Guest Relations Manager at Oaks Horizons, responded to this reviewResponded 23 January 2012

Many thanks for your review of Oaks Horizons Apartments. We are pleased to read that you are a repeat guest and thank you for your positive comments.

We very much look forward to welcoming you back again soon!

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543 - 549 of 618 reviews

Reviewed 21 December 2011

The Oaks apartments are amazing, amazinginbgly well equipped and tastefully furnished, do the weekly wash whith the washer & dryer in every apartment!

  • Stayed: August 2011, travelled on business
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Thank PantherAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

I stayed here during a recent conference, and it was great - right in the heart of the city - close to the Rundle mall, free tram and bus stops. Apartment was huge and roomy and the staff were young and very helpful and friendly. They are serviced by several eateries as they don't have their own restuarant so we have breakfast at the coffee shop/cafe right alongside their entrance. Best fruit salad! Yes, I would stay here again. Pricewise? have no idea unfortunately - boss paid. We didn't have any of the issues the other reviewers are mentioning - hope I was lucky and that they have changed their ways. Wireless Internet had a charge - not sure about broadband as I didn't connect that way.

  • Stayed: December 2011, travelled on business
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Thank Jabucat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2011

One of the doors in our 2 bedroom apartment couldn't open. We asked for help. But as it was the weekend, we were told no one could come fix it! Our room was right next to a common rubbish room. Who in the right mind would have guests staying next to one? I called to ask for a change of rooms as I was concerned about noise and smells. We're booked out for the night, sorry, the reception says. She assures me it's not usually noisy but people do visit the rubbish room to dump their trash. The other thing that was shocking was that upon check-in, reception puts a charge of A$150 on your card in case you damage anything in the apartment. That's onerous -- a tourist has to check his/her credit card bill to see if there has been a charge. And if there's a charge imposed erroneously, the onus is on the tourist to call up Oaks Horizon to sort it out. It's ridiculous to impose this on guests! And definitely too pricey!

  • Stayed: November 2011, travelled with family
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4  Thank Cheesetomato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2011

A big group of us were booked to stay here. We got there and waited an hour for room keys and when we went to our floor the whole floor had just been painted. Like there were still wet paint signs everywhere. My room had wet walls and stunk of paint so I went back down to ask for a new room. When I told the lady at the desk that the room had wet paint and stunk she replied "Open your window". We all left the hotel without staying and went up the road to the Intercontinental. Do not stay here....

Room Tip: Don't stay here
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  • Stayed: February 2011, travelled on business
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2  Thank Thongchai4286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this reviewResponded 28 November 2011

Thank you for providing comments in regards to your Oaks Horizons visit. It is disappointing to read that the condition of your room was not up to standard. We are constantly working to maintain our apartments in an effort to exceed guest expectations and apologise that on this occasion it hindered your stay.

Your comments in relation to your treatment from staff have been forwarded through to the Hotel Manager for investigation.

We do hope that you will consider staying with Oaks Hotels and Resorts again in the future.

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Reviewed 13 November 2011

My husband recently stayed at this hotel for 5 nights while attending a conference. He booked and paid for a "one bedroom deluxe room"...he got a two bedroom tired worn out room. The air conditioning did not work for the entire stay. The furnishings and carpets were old and tired. The television was old and did not work properly. It took 5 requests to get the room serviced and to get clean towels. The gym was sub standard. The only positive was its proximity to the convention centre. Other delegates at the conference had similar complaints regarding this hotel. if you are attending a conference in Adelaide look at other hotels in the area...this place is not up to standard.

Room Tip: Choose another hotel !!!!!!
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  • Stayed: November 2011, travelled on business
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2  Thank Marsbar66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this reviewResponded 15 November 2011

We appreciate your honest feedback about your husbands stay with us at Oaks Horizons.

We would like to apologise for the inconveniences caused during his stay and we will be addressing these issues with the Hotel Manager and Housekeeping department.

We do hope you will consider staying with us at another Oaks property in the near future.

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Reviewed 8 November 2011

Well located....within easy walking and tram ride distance of all the restaurants, shops, banks, etc.......a very clean room with really good facilities....washer and dryer good to sort clothes out halfway through 3 week 3 city tour of Australia......sorted own breakfast and sat out on balcony as well as enjoyed a glass of wine out there in late sun at teatime....all in all exactly what we were looking for.....staff friendly and helpful and value for money.....would certainly stay here or with the hotel chain again.

  • Stayed: October 2011, travelled as a couple
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Thank PhilC264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this reviewResponded 10 November 2011

We really loved reading your review on trip advisor.

We are so happy that you were more than satisfied with the location of the hotel, also the accommodation and amenities it provides.

It is nice to read that the staff were able to assist you with your requirements during your stay as well.

We do hope you will come back and stay with us again in the very near future.

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Additional Information about Oaks Horizons

Address: 104 North Terrace, Adelaide, South Australia 5000, Australia
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Adelaide
#18 Luxury Hotel in Adelaide
#20 Business Hotel in Adelaide
Price Range: £83 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Horizons 4.5*
Number of rooms: 100
Official Description (provided by the hotel):
Whether for business or pleasure, a trip to Adelaide is enhanced when you stay at Oaks Horizons. The hotel features spacious, modern apartments, and is conveniently located on North Terrace, opposite the Convention Centre and Skycity Casino. 1 and 2 bedroom apartments offer Adelaide accommodation which includes full kitchen and laundry facilities, and guests have access to a host of leisure amenities, as well as broadband Internet access and room service. Other facilities include an indoor heated lap pool, sauna, plunge pool, gym, steam room and a licensed cafe. Business and secretarial services are also available. ... more   less 
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Also Known As:
Oaks Horizons Apartment Adelaide
Hotel Oaks Horizons Apartment

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