We stayed here two nights during our trip to Australia earlier this month.
We arrived after 10 pm at the hotel (as we had indicated in our on-line booking) and our reception was less then warm. The room/ apartment was quite large, but the third bed we had booked turned out to be a fold away bed, still folded against the wall instead of turned down. Then we discovered that the sheets of the remaining two beds had not been changed and were covered in hairs of the previous occupants of this room! Ugghh! Upon ringing housekeeping with this complaint we were brought fresh sheets, but were left to change them our selves. Although the rest of the rooms looked clean, the next morning we also found that the shower was filled with fungus. I wonder whether housekeeping had even bothered to look at this room!
The next morning we complained about the linen and the reception clerk didn't react at all. When we asked if we could be given a refund on account of our complaint we were offered a free breakfast, but no discount nor an apology for the inconvenience.
If after this review you are still willing to stay at this hotel, please be aware of the fact that your bedroom window is only two meters away from the office building next to it, so do not forget to close the curtains during weekdays, as you will have quite an audience if you leave them open.
- Official Description (provided by the hotel):
- Whether for business or pleasure, a trip to Adelaide is enhanced when you stay at Oaks Horizons. The hotel features spacious, modern apartments, and is conveniently located on North Terrace, opposite the Convention Centre and Skycity Casino. 1 and 2 bedroom apartments offer Adelaide accommodation which includes full kitchen and laundry facilities, and guests have access to a host of leisure amenities, as well as broadband Internet access and room service. Other facilities include an indoor heated lap pool, sauna, plunge pool, gym, steam room and a licensed cafe. Business and secretarial services are also available. ... more less
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- Also Known As:
- Oaks Horizons Apartment Adelaide
- Hotel Oaks Horizons Apartment