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All reviewsnorth terracebedroom apartmentadelaide ovalacross the roadrundle mallcoffee clubadelaide convention centrewasher dryerspa bathnice apartmentattending a conferencetrain stationself containedconvenient locationcooking facilitiesper daystayed here for three nights
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Reviewed 15 November 2017

The swipe cards were temperamental and the balcony table outside had seen better days. I spoke to reception about the toilet seat that was very loose and needed fixing which wasn't done. Bond money takes unnecessarily too long to come back into my account, when it was indicated at check in, that it would be released upon departure. I had to ring 3 days later to enquire. Really cheap on the coffee and tea consumables in the room.

  • Stayed: November 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHorizons, Front Office Manager at Oaks Horizons, responded to this reviewResponded 18 November 2017

Dear Yvonne H,

Thank you for taking time to review your recent stay with Oaks Horizons.

I am glad to see you enjoy the location of the hotel. I'm sorry to hear you have few issues during your stay, I'll definitely pass your feedback to our relevant department to improve our future service. For the pre authorization normally takes 5-7 working days to get release back to your account depends on different finance institute.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017 via mobile

My partner And i booked a double delux room as part of our honeymoon , on arrival we did all the usual check in than we had to wait as they had to allocate a room for us, not very good considering we had booked 2 days prior so finally after 30 min we finally get our room. The room was neat and we were comfortable, how ever our so called delux room that supposedly had a large double bed was nothing but 2 single beds pushed together and was nothing but uncomfortable , we have stayed in $80 a night motels that had actual double beds and way more comfortable than $180 a night 2 single beds pushed together like serious lift your game. Also my wife thought she have a nice spa... guess what didn’t work. Free wifi pffffft until you log in and they give hr free and after that you have to pay lol than to top of our stay we get charged $56 for parking so I call oaks horizon about rebate and there reply if you have already paid it we can’t give rebate not bad considering on arrival nothing wasn’t mention re a rebate for parking so $450 for 2 nights and parking in a so called 2 single bed , buggered spa , no free wifi delux room was in our eyes a disgrace . We both recommend to look else where and believe me what we paid would get you a really nice room other than oaks horizon .to the management I suggest you upgrade your rooms and look up the word ‘DELUX’
Won’t be staying here again that’s for sure.
TERRIBLE

Stayed: November 2017
Thank Harrymetsally123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHorizons, General Manager at Oaks Horizons, responded to this reviewResponded 20 November 2017

Dear Harrymetsally123,

Thank you for taking the time to review your recent stay with Oaks Horizons. We highly value our guest feedback as it helps us to improve our service.

It is disappointing that we were unable to meet your expectations on this occasion. Unfortunately the property does have limited parking spaces available and it is always best to book this prior to your arrival. We do offer a discounted rate in the secure parking next to our property however we were unaware that you had a car we would have gladly provided this for you.

Once again we do appreciate your feedback and my sincere apologies that we did not meet your expectation.

Kind regards,

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Reviewed 14 November 2017

Great apartment staff were excellent . It is very well located for all city amenities. The apartment was serviced daily. Most rooms have balconies with great views of the town. Would recommend this hotel for all types of travellers

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank philipcL8208VB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHorizons, Front Office Manager at Oaks Horizons, responded to this reviewResponded 18 November 2017

Dear PhilipcL8208VB,

Many thanks for taking the time to review your recent stay with Oaks Horizons.

I'm glad that you enjoyed your apartment and the views of our lovely city. Oaks Horizons building is strategically located in Adelaide CBD area, make very easy for our guests to access all the amenities in the city. The staff here are certainly very friendly as we pride ourselves on customer service. Our housekeeping team works very hard so I'll be sure to pass your feedback along.

We look forward to welcoming you back again soon.

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Reviewed 12 November 2017

A few small issues such as no electric jug in room, only 1 chair on balcony for 2 people and the swipe cards were often a problem. But the room was very spacious and comfortable and the bedroom was quiet and dark and comfortable.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 109kalil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHorizons, Front Office Manager at Oaks Horizons, responded to this reviewResponded 18 November 2017

Dear 109Kalil,

Thank you for taking the time to review your recent stay at Oaks Horizons. It is always great to receive feedback from our guest. I will pass on your feed back to relevant department to improve our future service.

Once again thank for your time to write review.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

Check in was easy. The room was neat and clean. There is a car park attached to the hotel. Happy to stay at the Horizons again. We had a two room apartment which was spacey and well laid out. We didn't make it to the pool, but it was nice to know to was there.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHorizons, Front Office Manager at Oaks Horizons, responded to this reviewResponded 18 November 2017

Dear Julie S,

Thank you for taking the time to review your recent stay at Oaks Horizons. It is always fantastic to read such a wonderful review. Oaks prides themselves on outstanding customer service skills which I'm glad to read you received.

Hope to see you again soon.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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