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“We loved this hotel!” 5 of 5 bubbles
Review of Fire Station Inn

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Fire Station Inn
Ranked #3 of 15 Adelaide B&B and Inns
Cheltenham, United Kingdom
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“We loved this hotel!”
5 of 5 bubbles Reviewed 5 September 2008

Please take no notice of the last review!
We stayed here for just one night in August 2008 - as part of a 5 week round the world tour - and it was far and away the best hotel we stayed in in that time!
We steayed with our two children and we were all completely in awe.
It is the ground floor of the old Fire Station - and in the room is a 1940's fire engine - it really is stunning
There is a kitchen corner with fridge, coffee making facilities, milk shake maker etc etc. The bathroom is stunning - a huge spa bath and everything immacultely clean with big fluffy towels and really nice toiletries provided.
There are lots of take away menus provided in the room and they all deliver. We tried the thai which was very good.
In the room there is a niform and lots of hats and fire engine related toys and nik naks - it realy is such good fun! Rather than describe it - best to look at our photos!!

  • Liked — The Fire ENgine
  • Disliked — That we could only stay 1 night!
  • Stayed August 2008, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
3 Thank eek-i-saw-a-mouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 reviews from our community

Traveller rating
    26
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    3
    1
    1
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9
20
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Christchurch
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 10 May 2007

We were booked to stay at the Fire Station Inn for 4 nights. On arrival we could not beleave how dirty the property was. I phoned our travel agent and said that we were not happy spenting NZ$1,500 per night on this very dirty accommodation. Some of the sheets had not even been changed from the previous quests. The towels were so dirty that you would prefer not to use them!! It didn't take alot of photos sent back to our Travel Agent to prove that this property was, indeed, a complete scam. We moved straight to a 5 star hotel in central Adalaide for well under NZ$900 (which included a beautiful buffet breakfast). This property is a complete rip-off.

Stayed April 2007
Helpful?
10 Thank 2X4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adelaideheritage, Manager at Fire Station Inn, responded to this review, 14 November 2008
This guest was booked on Easter Sunday by a Queensland Travel agent for 4 nights with 2 adults and 6 children.
The guests arrived many hours before check in time of 2pm.
They were personally greeted by the host and escorted to their Penthouse apartment where our housekeepers were finishing off from the previous guests departure. Generally guests are not permitted to enter before the housekeepers are entirely finished.
But the sight of 6 children softened the host’s heart and so he welcomed them in immediately as he believed that they had just come in from a long flight.

After welcoming and thoroughly briefing the guests about the facilities and also the cafes and restaurants in the area, he also took the family to show them our famous Fire Engine suite, as he thought the children would like to see the Fire Engine.

The host then waited until they departed from the apartment just in case they may have further questions or enquires or perhaps further assistance.

They were last seen walking towards the restaurants of O’Connell Street.

Well over 24 hours later our office was informed by, surprisingly a New Zealand travel agent, that the guests had departed on Easter Monday morning as they were not happy.
At no time during their stay had the guests telephoned our office to report any items or to ask for further assistance.

The comment “Surprisingly a New Zealand agent” refers to the fact that the booking was placed to our company through a Queensland (Australian) agent. Management believes that our tariff which was given to the Queensland agent was further marked up and then resold at a higher rate to the New Zealand agent without our knowledge or authority. We only learnt that a New Zealand agent was involved after the guest had left when we received a telephone call from the New Zealand agent.

Later that day, on close inspection nothing could be found amiss by management. The Head housekeeper had nothing out of the ordinary to report from her service earlier that day and had presumed by the lack of luggage that the guests had gone to Kangaroo Island for the day (many overseas guests do this day trip to Kangaroo Island in this manner)

It remains a mystery to this day as to what transpired on that fateful Easter Sunday. As the Fire Station Inn has had thousands of beautiful accolades from guests all over the globe, recorded in our guest books which are left in the master bedrooms of our apartments for guest comments.

Regardless Management decided to conduct a through review of ‘best practice’ and also to investigate and enhance the quality control methodology.

Therefore the action taken by management immediately afterwards was to

1. Employ a different housekeeping contractor to recheck the apartment to the minutest detail.

2. Remit half the money back to the Queensland agent to show good faith, even though this contradicted our stated and published trading terms.

3. Review the existing cleaning contract which was awarded to a best practice housekeeping team

Management highly regards the reputation of our company which has been earned over the past 20 years with over 60,000 satisfied guests.

Lastly it must be said that the guests were given a Welcome note on arrival which states, “Our Housekeepers take great pleasure in preparing for your stay, if however you require anything at all no matter how minor or trivial, please do not hesitate to ring our office. (This is a free call for our guests 24hours a day). We pride our selves on our service to our clients and we would like you to have a pleasant stay so we ask you to please contact us if anything is required or needs attention”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fire Station Inn

Property: Fire Station Inn
Address: 80 Tynte St | North Adelaide, Adelaide, South Australia 5006, Australia
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service
Hotel Style:
Ranked #3 of 15 B&Bs / Inns in Adelaide
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Fire Station Inn 4.5*
Number of rooms: 3
Official Description (provided by the hotel):
The fabulous Fire Station Inn, located in the heart of Cosmopolitan North Adelaide with its huge selection of open air Cafes, Restaurants and Hotels is a luxurious boutique style accommodation of three non-smoking suites featuring the World Famous Fire Engine Suite, the luxurious Loggia Suite and the 5 star Residency Penthouse Apartment. ... more   less 
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