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“Unserviced Apartments”

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Miller Apartments Adelaide
Ranked #7 of 57 Hotels in Adelaide
Certificate of Excellence
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unserviced Apartments”
Reviewed 21 August 2008

Stayed 4 nights in a 1bedroom executive apartment, When i booked i was informed that Apartments will be serviced once during stay or once per week for long stays but that did not happen!!(As stated in the terms and conditions on there own reservation booking confirmation).No clean towels or sheets, bins not emptied, apt. not vacuumed, toiletries & toilet rolls not topped up. On complaining to reception staff i was told that the apartments are now only serviced once every 7 days, so you can stay there for 2,3, 4,5,6 days and they will not do a thing as far as cleaning is concerned. Won't be coming back to the Miller apartments.

  • Liked — Great location
  • Disliked — Lack of housekeeping/cleaning
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grumpy34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miller_Management, Manager at Miller Apartments Adelaide, responded to this review, 17 November 2008
Thank you very much for the review, after reviewing similar guest feedback including this review.

We have glady decided to have all of our rooms serviced daily and this is now in place.

Thanks, Management.
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820 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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Belgium
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 August 2008

We stayed one night in Miller Apartments. The apartments are modern, well equiped and very clean. We only had some issue with the dryer as there did not seemed to be any foreseen extraction of the wet air.
Miller Apartments are centrally located in Adelaide and there is a parking within the building. Overall excellent value for money.

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank phiroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miller_Management, Manager at Miller Apartments Adelaide, responded to this review, 18 November 2008
Thank you very much for you reply and we are glad to hear you enjoyed your stay, we taken note of your comments and will check out the dryers.

We look forward to having you stay with us again soon!
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Perth
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2008

The so-called "one bedroom apartment" was actually a studio unit with the bedroom divided from the cooking area only by a partition open at the top. The sleeping area had no external sunlight and was gloomy and depressing. Although advertised as a no-smoking apartment, there was a smell of smoke in the room caused by a pile of butt-ends on the balcony.
On arrival we were given the keys to a room which was already occupied and we walked in on a sleeping family.
Never again.

  • Liked — central location
  • Disliked — claustrophobic, noise, false representation of facility
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank scotty2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 July 2008

I stayed at the Miller Apartments for three nights, in a loft apartment.

I won't chose a loft apartment again when I next stay, as I found the loft small and pokey.

Good Points:

Great location (at the end of Rundle Mall).
Plenty of places to eat and shop nearby.
Clean.
Reasonably priced.
Friendly staff.

Bad Points:

No laundry facilities in the room, which I had assumed would be standard in an apartment.
A very long spiral staircase leads up to the loft apartment, which wouldn't be practical for children or the elderly.
The loft room is small and pokey, and I would worry about being trapped if a fire ever broke out (heaven forbid!).
Rooms are not serviced daily.
It IS on Hindley St (however, at the Rundle Mall end). I called for a cab one morning, and was told that taxi's normally won't go on Hindley St! (I think the phone operator was lying though, because I had no troubles getting a cab my entire stay).

Overall, if you are looking for an apartment right in the CBD, this is a good, clean place to stay. Just don't opt for a loft apartment if you are claustrophobic!

  • Liked — The location
  • Disliked — The loft
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank chelle007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillersAndParinga, Manager at Miller Apartments Adelaide, responded to this review, 21 April 2016
Dear Guest,

Thank you for your review, please note that since you have stayed with us, we have completed a full refurbishment of the apartments and conducted extensive guest service training, and we do hope you will return and stay with us again. We do also now have free unlimited WiFi for all guests.

Best Regards,
Stuart – Rooms Division Manager
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San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 July 2008

Pretty average rooms. While new, the rooms lacked both charm and natural light (ie. one of the bedrooms had no window at all).

The room was obviously furnished on the cheap and somewhat poorly thought out. There was only a two seater couch for a two bedroom apartment which was a bit of an oversight.

The in-room internet was a bit of an overpriced rip off even compared with the usual high hotel pricing.

The street outside was extremely noisy at night with loud noise from the bars until the early hours of the morning.

If this facility was $150-200 a night perhaps it could have earned four stars but at the price paid it just wasn't good value.

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank sj0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillersAndParinga, Manager at Miller Apartments Adelaide, responded to this review, 27 October 2015
Dear Guest,

Thank you for your review, please note that since you have stayed with us, we have completed a full refurbishment of the apartments and conducted extensive guest service training, and we do hope you will return and stay with us again. We do also now have free unlimited WiFi for all guests.

Best Regards,
Stuart – Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aussie in Philadelphia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 January 2008

The Miller Apartments are great. They are located at the end of Rundle Mall, which is the main shopping district in adelaide and around many great places to eat and drink on gouger street. The service was good, the apartments are very modern, clean and have their own kitchens, separate bedroom area and balconies. highly recommended, we will go back next time we're in adelaide.

  • Stayed December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aussieroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillersAndParinga, Manager at Miller Apartments Adelaide, responded to this review, 21 April 2016
Dear Guest,

Thank you for your review, please note that since you have stayed with us, we have completed a full refurbishment of the apartments and conducted extensive guest service training, and we do hope you will return and stay with us again. We do also now have free unlimited WiFi for all guests.

Best Regards,
Stuart – Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 December 2007

This hotel is newly refurbished. The apartment was clean and nice but the communal and kitchen areas are too small for a 3 bed apartment and a family of 6! The beds were reasonably comfortable. The staff were all lovely and very helpful. The location is great for shopping and entertainment, being next to rundle mall. But turn left when exiting the building at night - not right as it is a bit dodgy and you will run into some colourful and unsavoury characters! BEWARE We had a problem getting to the airport we were told that the cabs were unreliable so we booked the shuttle - which did not turn up!!! We then were told it did not pick up from the hotel and we had to walk several blocks with luggage and kids in tow to get a shuttle! Luckily we just manged to get to our flight on time!

  • Stayed December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MillieAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MillersAndParinga, Manager at Miller Apartments Adelaide, responded to this review, 21 April 2016
Dear Guest,

Thank you for your review, please note that since you have stayed with us, we have completed another full refurbishment of the apartments and conducted extensive guest service training, and we do hope you will return and stay with us again. We do also now have free unlimited WiFi for all guests.

Best Regards,
Stuart – Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Miller Apartments Adelaide

Property: Miller Apartments Adelaide
Address: 16 Hindley St, Adelaide, South Australia 5000, Australia
Phone Number:
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Adelaide
#7 Luxury Hotel in Adelaide
#8 Business Hotel in Adelaide
#9 Romantic Hotel in Adelaide
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Miller Apartments Adelaide 4.5*
Number of rooms: 61
Official Description (provided by the hotel):
Miller Apartments Adelaide is proudly Adelaide's newest apartment style hotel, providing a new level of comfort in newly renovated one, two and three bedroom fully self-contained apartments with FREE WiFi. The hotel was voted 'Best Apartment / Suite Accommodation' consecutively at the Australian Hotels Association (AHA) SA at the 2013, 2014 & 2015 Awards for Excellence. Miller Apartments offers luxurious apartment style living and is superbly located in the heart of the city. Our friendly and impeccable service coupled with exceptional quality and comfort will ensure a satisfying home away from home stay. ... more   less 
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Also Known As:
Miller Apartments Adelaide Hotel Adelaide
Miller Apartments Hotel Adelaide
Adelaide Miller Apartments Hotel

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