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“High class apartments but service misses the mark.”

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Sullivans Cove Apartments - Hunter Street
Certificate of Excellence
Reviewed 11 September 2010

Stayed in the IXL apartments for two nights.
Strengths
Great location although it took a the two days to work out the walkways to find out how good.
These apartments are super modern and well layed out.
Very comfortable you could easily stay there several weeks.

Weeknesses
Service was poor. Checked in after hours and was supplied the details via email on how get my keys and where to find my room, only to find that the security number to open the mail box had been changed. Had to use a screwdriver and fingertips to slide our keys thru a small gap in the box. The email info did have a phone contact but this was only during office hours (which is only when you will find anyone.) Strange enough the envelope with the keys that we managed to get listed the after hours mobile contact.
When I spoke to the staff about the trouble they were not interested and said it had only changed in the last week or so and they will change the info they send to new guests.
We also had a toilet lid that was broken and would have mentioned to staff at the time of check out but as she only grunted at me I really didn't want to trouble her any longer that I needed.
Also the outside noise coming through the windows was terrible. There was a band playing until 11pm on the thursday night and I felt I was right inside there with the band. I did like their 80's mix of songs but, I could still hear them packing up their gear until they left the allyway around 12 midnight. Basically any noise (voice,walking....) can be heard and will keep you awake.

Apart from my issues with the service provided, the apartments are fantastic. If the service skills came up to matched the price charged you would more than happy to stay there.

  • Stayed: March 2010, travelled on business
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2  Thank Richneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaThorsen, General Manager at Sullivans Cove Apartments - Hunter Street, responded to this reviewResponded 13 September 2010

Thank you very much for taking the time to review your stay at Sullivans Cove Apartments on Trip Advisor. We are distressed to read that there were parts of your experience that were not satisfying.

We have acted on the concerns you raised on your Trip Advisor review regarding the after hours procedures. We have remedied all the procedures to ensure this does not happen with future guests. There has been a change of management in the last few months and we are working towards upgrading all our policies and procedures to ensure Sullivans Cove Apartments continues to maintain our 5 star standards.

We pride ourselves on both the quality of our apartments and our customer service. Previous comments from guests have indicated Sullivans Cove Apartments staff posses a high level of customer service skills and we strive to maintain this. We are disappointed you did not feel positive about the interactions you had with our staff. We take all comments on board in an effort to continuously improve our service and offerings.

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798 - 804 of 816 reviews

Reviewed 1 September 2010

My wife and I stayed at the Sullivan Cove Apartments beautiful apartments on the 16th - 19th August 2010; we had a great time and found the staff to be extremely efficient and helpful. We also found our room to be very clean and tidy which really made our stay more enjoyable...

In addition to this, the location is fantastic with only a short walk to the middle of Hobart, actually; we left our car at the apartments except for when we were touring around Tasmania as it was so easy to walk everywhere.

We can't wait to come back again as such a relaxing place to stay is a blessing after a long day hiking, site seeing and touring...

Regards
Dean.

P.S – The towel warmers work very well and were a personal highlight of my visit to Sullivan Cove Apartments (lol).

  • Stayed: August 2010, travelled as a couple
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1  Thank TravellingWithMe1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaThorsen, General Manager at Sullivans Cove Apartments - Hunter Street, responded to this reviewResponded 4 September 2010

Hi Dean-

We're glad you enjoyed your stay at Sullivans Cove Apartments so much!! Sounds like you really had a great time and the central location of our apartments was a great feature of your visit. We look forward to seeing you next time and hope one of the heated towel rails finds its way into house to keep you warm in the meantime!

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Reviewed 10 August 2010

Don't be fooled. These apartments are spread over 5 different locations and aren't all in the same complex. We originally had a 1 bedroom apartment but called ahead and found out the location wasn't where we thought it was. Upgraded the room at extra cost to get the location we wanted. Was hard to get through to the reception on the phone to change this. Finding reception was a bit of a maze and woman at reception was not overly welcoming. On arrival at the room we were thoroughly impressed with the layout. The room was surprisingly warm given that the walls were stone. Architecture was impressive and it was a home away from home. I could live in an apartment like this and there aren't many rooms that come with a real coffee machine!

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Thank ChesterSkywalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaThorsen, General Manager at Sullivans Cove Apartments - Hunter Street, responded to this reviewResponded 12 August 2010

Thank you for taking the time to write a review of your experience at Sullivan's Cove Apartments. We do have 28 apartments across 4 different sites around the waterfront in Hobart. The Sullivans Cove Apartments website does include a map showing the different locations and giving detailed descriptions of the locations and ammenities of each apartment type. Though we try and include as much detail as possible in the listings on other websites these sites do not give us the space to include a map. If booking one of our apartments through a site other than our own it's a good idea to refer back to our website for more accurate location details. We apologise for your difficulty getting through on the phone but afternoon check-in time can get quite busy in the office. We always endevour to answer every call and if you leave a message we will always return it. Sounds like your time with us was a positive experience in the end and we look forward to seeing you again.

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Reviewed 8 July 2010

My wife and I visited Sullivan's Cove Apartments for an important anniversary. One needs to keep in mind that it is a serviced apartment, not a hotel, so the level and nature of 'room service' is different. That was OK for us. We wanted the apartment, we didn't want to be pampered by service.

We were not let down! The Admirals Suite was breathtaking, a wonderful experience of luxury. There are self catering facilities, if that is your choice, and if it isn't there are plenty of eateries nearbye.

The entire experience was more than I dared to hope for, I recommend the Admirals Suite as a truely memorable setting for an important occasion.

  • Stayed: June 2010, travelled as a couple
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Thank young4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaThorsen, General Manager at Sullivans Cove Apartments - Hunter Street, responded to this reviewResponded 12 July 2010

Thank you for taking the time to post a comment about your stay with us. We're thrilled that you enjoyed your visit so much and that the self-contained nature of our property was well suited to your needs. We look forward to seeing you again soon!

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Reviewed 21 June 2010

Our family of five stayed at IXL apartments for long weekend.

Location is excellent and check in was really good and allowed us to check in early. Overall rooms are excellent but based on the price you would expect them to be good for the money and location.

Cleaning of the apartments could have been better,but overall a great place to stay.

Best recommendation is dinner at the "Drunken Admiral" which is next to apartments and was a great place for dinner

Car parking was good but wifi internet did not work

  • Stayed: May 2010, travelled with family
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Thank SydneyBoy6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaThorsen, General Manager at Sullivans Cove Apartments - Hunter Street, responded to this reviewResponded 2 July 2010

Thank you so much for taking the time to post a review on Trip Advisor. We appreciate your feedback and are glad you enjoyed your weekend with us!

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Reviewed 27 May 2010

We arrived at the Salamanca dockside apartments of the sullivans cove group afterhours. We had been instructed to their office letterbox where keys and very clear instructions were left for us.
We were not expecting stairs to the apartment, which was slightly inconvenient due to us travelling with our 6 month old. However, this would be the only criticism. The apartment was spacious, contemporary and cosy with stone and wood features. Great design, and probably the nicest apartment I have stayed in during our travels. An excellent pantry with spices and oil to get you on your way. Great heating. Coffee machine with complimentary coffee.
We were exceptionally happy with this apartment.

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1  Thank Alger73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisaThorsen, General Manager at Sullivans Cove Apartments - Hunter Street, responded to this reviewResponded 2 July 2010

Glad to hear that you found the afterhours procedures easy to follow and that you enjoyed the Salamanca Dockside apartment so much. We hope you'll be back to stay with us again soon!

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Reviewed 22 March 2010

One thing I must say that their web site has improved to when we booked.Hunter St apartments are at Hunter St ,above The Drunken Admiral, unit 1A & 2B , we had unit 2B, well appointed rooms a very large lounge, windows overlook Victoria Dock. Next to the Drunken Admiral is a Indian and Chinese Restuarant, both serving good food, Want to splash out try Mures Fish Restuarant,take you bank book. The only drawback as to our apartment ,the bathrooms really need some maintance loose floor tiles and sloppy basin spout. At $405.00 a night you would think everthing should be spot ON. As to position cannot beat it, Bottle Shoparound the Corner of Evan St and Davey St. ENJOY ??

  • Stayed: March 2010, travelled with friends
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Thank noosasunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexSCA, General Manager at Sullivans Cove Apartments - Hunter Street, responded to this reviewResponded 3 July 2010

Very glad to hear you were happy with our web presentation.
We have taken notice of the maintenance issues mentioned in your comment. They have now been rectified.
We hope to welcome you again here at Sullivans Cove Apartments.

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Additional Information about Sullivans Cove Apartments - Hunter Street

Address: U 5 19a Hunter St, Hobart, Tasmania 7000, Australia
Region: Australia > Tasmania > Greater Hobart > Hobart
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2 of 55 Speciality Lodging in Hobart
Price Range: £153 - £346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sullivans Cove Apartments - Hunter Street 5*
Number of rooms: 50
Official Description (provided by the hotel):
Sullivans Cove Apartments - 5 star self catering apartments tucked around Hobart's historic waterfront. ... more   less 
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Also Known As:
Sullivans Cove Apartments Hotel Hobart
Sullivans Cove Apartments - Hunter Street Hobart, Tasmania

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