I frequently stay here for work and personal travel and am never disappointed by the service provided by friendly, welcoming staff. Location is so central and the cafe can provide good quality food in the cafe or to your room, including good espresso coffee. All requests for additions and changes to the menu are accommodated and nothing is too much trouble. The normal rooms are compact but comfortable. Beds have doonas and nice soft pillows. Only problem is that this hotel is so good that sometimes I can't get in and have to go elsewhere.