Sometimes our expectations are simply not met by the realisation that the whole may be less than the sum of its evident parts. Such proved to be the case with Rydges at North Hobart.
My partner and I spent three nights there in late October. On first look - albeit online - it gave the impression of being a moderately priced, comfortable place to base our three days' Derwent and Huon adventure. Right from get-go, though, it was something less than we had hoped. We drove in to a lovely old property (the one-time Blind, Deaf and Dumb school) only to be met by a coldly efficient reception; everything was done smoothly and painlessly... but totally devoid of personality and with almost no eye contact.
Initial room impression was great, mainly due to the South-Easterly aspect looking out across the city of Hobart and across the magnificent river. The unit itself was a mini apartment, having two bedrooms, one with twin beds and the other, a bed-sit, with a QS, lift into the wall bed, a dining table and comfortable chairs. Between the two main rooms were a large bathroom and a small but reasonably equipped kitchenette.
The letdown had mainly to do with the big bed. It was simply not up to standard with a 'flat' mattress that lacked any give, laying on a timber base. It could be best described as hard and unyielding. Housekeeping needed a lift. The round, stained timber coffee table had dust or some sort of powder on it, the shower curtain had not been changed for some time (was soap stained) and the cold tap over the vanity dripped constantly. Something further that disappointed was no menu for the restaurant in the room - we ate out and/or self-catered, the latter also applying to breakfast when we saw that a continental breakfast would cot $18 each!
Finally, and an item of irritation rather than disquiet (!), while the rest of the world has standard TV channel settings such as 21, 24, 30, 5, 6, 8, etc, Rydges had their own unique set of numbers that related to absolutely nothing... and were different each night!
As a professional couple, both involved in customer relations and customer satisfaction through our long working lives, the overall score level we could apply is 2. The most disappointing aspect is that, with just a little modicum of additional effort, it may well have been 4.
Our suggestion is perhaps Rydges' management might spend a night staying in their own beds and units. It ought to tell an important story.
- Official Description (provided by the hotel):
- Federation style hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hobart Rydges Hotel
- Rydges Hotel Hobart Tasmania