I recently had a 4 night stay in this hotel. It was a very mixed bag. Firstly the staff were excellent, lots a friendly people who multi tasked and did things very well. Cheers to Debra! The position of the hotel is excellent , just a 15 minute, pleasant walk to the Salamanca area, and that is if you are dawdling. The breakfast is very good quality, and the eggs were very well cooked and presented every morning. Unfortunately the area is only staffed by one, yes one staff member. There was one day, Saturday, and it was standing room only, with one lady serving. She is an excellent worker, bur it is an abuse of the staff and the guest to expect this to work for anyone. The hotel needs to boost staff according to the day of the week. The room was as expected for a small hotel. Bony mattress, blankets I could see through, and the satin edge of the blanket was just hanging off in long loops of ribbon. A pair of undies were dropped outside the lift, and even after I had told management twice, they were still there when we left , 24 hours after first notifying staff. Toilet paper which was run out in my room wasnt replaced, and there was no spare roll left either. My hire car was damaged in the hotel car park, but there are no cameras to catch action in the main carpark, just the entrance. So if you are prepared to have a warm room, good tv, no wi fi, good breakfast, but can cope with the downside, then this is for you. The staff again, were excellent, probably let down by management trying to squeeze staff, though they have a full house.
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