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“Did someone die in apartment 1205? On the twelfth floor, The smell was terrible!”

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Docklands Prestige Apartments Melbourne
Melbourne, Australia
Level 5 Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Did someone die in apartment 1205? On the twelfth floor, The smell was terrible!”
Reviewed 20 November 2012

I'm serious....! the smell in the 1st bedroom to the right was very bad. When we four girls first entered, we were assailed by Domestos fumes, we decided to have a cuppa before choosing rooms. By this stage the smell was not too bad as any sense of smell had been destroyed by the Domestos, it was only after we had been out and returned that it became apparent that this deathly smell was all pervasive. We did not complain because after all what could they have done? The two very friendly women in the office were tucked up cozily with their glass of red wine at two in the arvo, go figure? It was a freezing cold day, the only heater that worked was in main bedroom, the other two were broken. The main bathroom door lock was broken, a clumsy attempt had been made to fix it by stuffing tape into the lock so that you couldn't lock yourself in. The over mirror light switch in the main bathroom is an accident waiting to happen, electrical zinging when an attempt was made to turn them on. No shower cap or body lotion in either bathroom and only 1spare roll of toilet paper was provided for the four of us. The apartment was very clean, though basic furnishing, no luxury here. So glad it wasn't raining because the office was a 2 block walk from apts. With no cover! Take this into account if you are disabled in any way. SECURITY ALERT! We misplaced a set of keys for which we were charged $80.50 to replace. If you think about it, this is a Serious Security breach, note, they didn't change the locks, just replaced that key! How many people has this happened to? and how many people are walking around with a key to your apt? No security on front doors, nothing to stop anyone just
using their lost? Keys to head up in the lift and rob you? I have notified the Police about this and am waiting to here if there is a record of robberies in the building. Twice during our stay we had people, using keys, trying to enter our apartment on separate occasions, that really put the wind up us. Please email me if you have also had an experience of lost or stolen keys during your stay. We were going to tell the girls in the office when we left at 9.15am but it was unattended. Please don't be put off The Docklands area, the outlet shopping is fantastic! but I really recommend you do your homework before booking somewhere. The address of the so called Docklands Prestige apartments is 425 Docklands Drive, location perfect! so choose somewhere close but newer & better managed. As the Apartments are all privately owned its just the luck of the draw as to which apt you are allotted, that's why some people have given the place such high ratings, they copped a 'goodun! The free City Circle tram is only a few hundred metres, but we enjoyed a lovely meal at The Steakhouse, down along the waterfront.


Please reviewers take note

Room Tip: Room 1205, on the twelfth floor was right next to the lift. It was a reasonable size for a 2bedroom...
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
14 Thank itscaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanda R, Owner at Docklands Prestige Apartments Melbourne, responded to this review, 9 January 2013
Office hours are on all confirmations and on door of office 10.00am to 6.00pm and key slot for return of keys and also lwe provide luggage storage.
If you let us know about any problems such as a smell from the drain can be attended to immediately. No wine is consumed at office, glasses contained Coca Cola.
The heating is reverse cycle and it is in perfect working order if there was any doubt we could have come and showed you how to work it. Starter packs are Shampoo, condtitioner, Body Wash and soap. Toilet paper is in both bathrooms with a spare one in both bathroom drawers.
Key and swipe. If keys lost swipe is deactivated so no one can enter Buidling . Barrells on the door locks are changed also at our expense.
We are very disappointed that none of this brought to our attention and could have easily been attended to make your stay more enjoyable.
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Traveller tips help you choose the right room.   Room tips (19)
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 November 2012

We wish we had read some of the reviews before we booked. The aprartment was fine (although not prestige) but the attitude of the staff and service provided was the worst we have experienced. Unless you are a script writer looking for material to write a new series of Faulty Towers, we would not recommend this to anyone.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank J H S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Melbourne hotels

Auckland
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 November 2012

Our apartment was well presented and comfortably furnished with washing machine,dryer and dishwasher also supplied. Kitchen fully serviced with the normal requirements.
We rented a 2 bdrm/2 bathroom suite which was on the 11th floor and the views of the harbour were amazing.Very quiet except for our last night when we did hear some noise from our neighbours.
Very handy location and 3 Mins from tram, shops and restaurants. The free city circle tram stops in Docklands so convenient for that as well.
We ate at a variety of the restaurants as many to choose from with differing cuisines.There is an IGA next door where you can buy bread,milk etc and there is an ATM in the shop.
I would return again if visiting Melbourne again as preferred the room and services as opposed to a hotel room.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanttoflyAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach, Australia
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 September 2012

Our family stayed in one of the three bedroom apartments and found it very roomy and comfortable with beautiful views from the 12th floor. It was fully stocked with appliances and kitchen utensils and all very clean.The beds and couches were comfy and the heating in the room warmed us up. On arrival there was a short walk to the apartments from the office, but not a big deal and the staff were very helpful. Plenty of shops across the road at Harbour town; restaurants below the apartments and the local IGA was handy for groceries. We also used the free tram service a lot which goes around the city from the docklands area.
All in all, a very enjoyable stay.

Stayed August 2012, travelled with family
Helpful?
Thank Shell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanley, Tasmania, Australia
1 review
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 June 2012

when arriving at the hotel we found the check in was hard to find as was not near the actual hotel building. The staff were unfriendly and judgement due to our age (we were all under 20)
The view and layout of the apartment was beautiful but there were no batteries and backs missing on the remotes, not a full set of cutlery or plates, cheap plastic kettle, hair and dust in the cupboards and no daily service unless you wanted to pay $60. For the price paid these things should not be an issue at all. I felt we paid for the hotels location and view which were both excellent but were strongly let down by the service and quality of the apartment.

  • Stayed May 2012, travelled with friends
    • Value
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Helpful?
32 Thank Isabelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanda R, Manager at Docklands Prestige Apartments Melbourne, responded to this review, 2 September 2012
Dear Valued Guest

We would love to have helped you with any problems you had in the apartment we definitely could have rectified for you. You just had to let us know. Being a serviced apartment the apartments are serviced once a week. As there is noise policy in the apartments we take great care that there is no disturbance for other guests and residents.

Thank you for your comments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 4 June 2012

Very disappointed supposed to be luxury no way very basic with a luxury price, pictures on web are Misleading, apartment had only basic fittings including crockery cups chipped, no hairdryer second bathroom, holes in bathroom wall, apartment so small, confirmation booking advised 2% Amex but charged 3.2% when questioned this told booking sheet had not been amended. Would not recommend this property at all.

Room Tip: Do not take room 1705
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  • Stayed June 2012, travelled with friends
    • Value
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Helpful?
27 Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanda R, Manager at Docklands Prestige Apartments Melbourne, responded to this review, 2 September 2012
Dear Valued Guest

Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2012

Hi I recently stayed with Docklands Prestige Apartments and felt I just had to write a review. I came from Sydney with my family for a few nights. My experience prior to arriving was excellent. Wanda, Bev and Ash were really helpful with our needs. When we arrived which was late about 9pm Wanda met us on our arrival and showed us to our apartment. Se was extremely professional and helpful. The apartment was really lovely nice and large and very clean. The view was stunning overlooking the water. Docklands was very close to the city and public transport was very good with a tram virtually outside your door. I will definitely stay with Docklands Prestige Apartments again and would not hesitate to recommend it

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Iona A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Docklands Prestige Apartments Melbourne

Property: Docklands Prestige Apartments Melbourne
Address: 7 Caravel Lane, Melbourne, Victoria 3008, Australia
Region: Australia > Victoria > Melbourne > Docklands
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #50 of 137 Speciality Lodging in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Docklands Prestige Apartments Melbourne 4.5*
Number of rooms: 35
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