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“Ok hotel, but rude staff!”
Review of Causeway 353 Hotel

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Causeway 353 Hotel
Ranked #84 of 160 Hotels in Melbourne
Adelaide, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Ok hotel, but rude staff!”
Reviewed 14 March 2012

A friend and I stayed here for 1 night only. It was meant to be a just a "rest stop" as we were in Melbourne to participate in "Run Melbourne", then go shopping and dining in the CBD.
The staff were efficient enough during check in and check out. The room was clean and comfortable, and was of a level to be expected for the low price we paid.

The Continental Breakfast was a big disappointment. The only floor staff did not greet or acknowledge me when I entered, even when we were face to face in the hallway, no smiles at all! There was no hot water for my tea, and when I alerted a staff member, she very rudely instructed me on how to operate the urn. I know how to operate urns and kettles! There was simply no water in it. She did not believe me, until she tried to operate it herself. She then brought out some hot water in a jug, and placed it on the counter, without even looking at me No apologies, no acknowledgement of her abruptness and rudeness. So that ruined my breakfast.

The Night Receptionist was kind to start with, but ended up very rude at the end. I asked for a complimentary bottle of water, and he kindly gave me one in the evening. When I asked for another one in the morning, he very rudely said, "No, you already had a bottle, you are not getting another one!" in a very condescending tone, in front of other staff and other guests, which embarrassed me. So that ruined my morning.

The only good thing I have to say about this hotel is that the room was cheap, but there are many other cheap hotels with tactful, courteous staff. Therefore, I would not go back to this hotel and I would not recommend this place to anyone.

Room Tip: Pick a room in a different hotel!
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  • Stayed July 2011, travelled with friends
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Helpful?
Thank Mango_Villa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Philadelphia, Pennsylvania
Level 6 Contributor
892 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 675 helpful votes
Reviewed 9 March 2012

The East Coast is expensive these days and getting that quality hotel for a good price is difficult in the high season.

This hotel has its charms located close to the center of the city. The Yarra river, Casino, Federation Square, shopping, and night life are all within walking distance.
The hotel is located in an alley that has many coffee shops to sit outside or catch a breakfast.
I recommend you skip the free continental breakfast and just eat in the alleyway. The breakfast is great if you are a penny pincher but the coffee shops serve great food.

The hotel rooms are grey blocks with not much of a view on most of the windows expect office space. This is part of the price of the hotel. If you want river views you have to pay for river views. The hotel lobby is modern in and the rooms are modern looking too. There is a full bath located in the rooms.

There is really no air flow in the room. You could not dry any clothing if you tried.
There is guest laundry and wireless available in the hotel. The restaurant/lounge is decent but there is much more to explore in the city.

This is a decent hotel if you are not claustrophobic. You get what you pay for. When the Great Ocean Road beckons you really only need a quiet, clean, place, with a comfortable bed in a reasonable location.

Room Tip: Try to ask for a room with a view on the main street.
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  • Stayed February 2012, travelled with friends
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Helpful?
Thank ExplorerXYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton UK
Level 5 Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 March 2012

Some of the staff were not really with it. The room was not made up on our second day, water and milk were not replenished after the first night of three. The rooms are modern and with big comfortable beds but the sheets are too small for the beds.Bizarrre. The bathrooms are nice, clean and modern. The internet is wireless but comes and goes - ok for the odd mail home but that is all. It is well placed for eating areas and tourist attractions. The rooms have absolutely no view you are 10 feet away from the office block across the alley.The air con is unobtrusive but you long to open a window. The breakfast is not great. Sliced toast, a bit of fruit and some cereal. Sliced, processed cheese and processed ham.

Room Tip: I think the are all the same.
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  • Stayed March 2012, travelled on business
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Helpful?
Thank old_anselmian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
2 reviews
Reviewed 4 March 2012

I stayed here in 2010 with my partner, it was the first time we've had a holiday together as a couple, i picked this hotel based on location and thought it looked nice from the pictures.

The hotel exerior and interior is nice, enjoyed our stay although there is only 1 thing that i think need improvement.. Room service- They advised us to leave our plates outside of the room by our door when we've finished and they will come collect it, (i rang to let them know) the person said that they will send someone 'now' BUT it was still there the next morning!! so i rang again and got excuses.. The hotel was quiet, so i dont know why it took them so long..

Apart from that i enjoyed it, i love the alley way and cafes leading to the hotel foyer, and the tram being right outside of the hotel to the right..

Room Tip: Get a room with a view otherwised you will be looking right out to the other buildingl
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  • Stayed April 2011, travelled as a couple
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Helpful?
Thank Alex_Christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
Reviewed 26 February 2012

My wife and I stayed here for two nights in February 2012. The hotel is modern and built to a high standard. The rooms are smart if slightly severe, with white walls and dark brown furnishings. Our room was clean and everything worked. The location is excellent, just a couple of minutes walk from the shopping arcades, and quiet, on a lane between Collins Street and Little Collins Street. We didn't use the hotel restaurant/coffee shop which is in the basement and slightly gloomy, but there is no need to since there is a great choice of wonderful places to eat nearby. The staff we dealt with were friendly and helpful and reception was manned at 3am when we arrived from the airport. The fitted wardrobe in our room was remarkably (and unneccessarily) small, so we couldn't unpack properly and lived partly out of our suitcases. The bed was comfortable. I would happily recommend this hotel.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater Hobart, Australia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 February 2012

The air conditioning in this hotel is appalling. The weather in Melbourne was above 30C each day and the hotel conditioning couldn't be lowered below 26C. After complaining several times and having staff check the room we were moved to another room - a suite and provided with a large fan. As the windows cannot be opened all this did was to circulate hot stuffy air.

If you are asthmatic don't stay there -

Room Tip: Stay elsewhere
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank MalHobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level 5 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 February 2012

I stayed here for 5 nights for business and found the location perfect for where I had to go. It's centrally located down a side street with plenty of options for your morning coffee!!

The room was clean, tidy and well lit. The air conditioning made me sick however. You try to moderate it so it's warm when you go to bed by by 4am it's freezing cold and there are no extra blankets in the wardrobe to get warm. And I'm quite sensitive to light at night so having dark blinds would have helped a lot more as opposed to the light colours they had.

The breakfasts were your typical hotel buffet - nothing too flash. Neither is the mini-bar.

Would happily stay here again but will remember to take warm pyjamas.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dre_Hughesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Causeway 353 Hotel

Property: Causeway 353 Hotel
Address: 353 Little Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#11 Best Value Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Causeway 353 Hotel 4*
Number of rooms: 142
Official Description (provided by the hotel):
One of the most popular 4 star hotels in Melbourne CBD, Causeway 353 Hotel is ideally located on Little Collins Street. Close to shopping and the corporate offices, the hotel is equally accommodating to both leisure and corporate visitors alike.Positioned amongst an extensive array of international eateries, cafes and quirky shops, Causeway 353 Hotel offers you an opportunity to experience the best of Melbourne's shopping right at your doorstep. Bourke Street Mall is within walking distance offering an assortment of retail icons such as Myer, David Jones and Zara department stores plus much more! The close proximity of public transport makes getting around town or visiting Melbourne's attractions easy, with both trams and trains departing nearby regularly. Entertainment and sporting venues such as The MCG, Rod Laver Arena, Etihad Stadium, Crown Casino, Princess Theatre, Regent Theatre, the National Gallery of Victoria, Eureka Tower, Melbourne Gaol, and Melbourne Aquarium are all easily accessible on foot, whilst it takes only minutes on a tram or train to visit attractions such Luna Park in St Kilda, Melbourne Zoo and the Albert Park Grand Prix Circuit. Shopping destinations such as Bridge Road, Chapel Street and the DFO South Wharf shopping centre are just a quick tram ride away.The hotel has a discount parking arrangement with Wilson's Galleria car park located at the corner of Little Collins and Elizabeth Streets. Should guests require airport transfers and tours, reception staff gladly oblige to assist with bookings.Causeway 353 Hotel is contemporary in style, fitted with modern facilities, designed with a rich warm decor with an ambience of comfort. The hotel offers 142 rooms comprising of Deluxe King and Twin Rooms, Spa Rooms and Deluxe Suites. All rooms feature an LCD TV with select Foxtel channels, in-room safe, en-suite bathroom, air conditioning, minibar, ironing facilities, as well as wired and wireless internet access (at a charge). Amongst the other facilities within the Hotel, a fully equipped gym and steam room are available on the 2nd Floor along with a separate business centre with internet access and printing facilities. Causeway 353 Hotel also provides a 24 hour reception and tour desk, as well as a guest laundry. Continental buffet breakfast is served daily from 6.30A.M. to 10.30A.M. ... more   less 
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Also Known As:
Causeway 353 Melbourne
Hotel Causeway 353

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