I was in Melbourne for 3 days on business and the Hilton South Wharf was a comfortable place to use as a base.
Service Quality: The staff were very friendly, professional, and trained well in the way of customer service. Special thanks goes out to Agnes and Vicki in the housekeeping department I had forgotten a valuable piece of athletic equipment when I checked out, and all it took was an email for them to promptly respond, confirm they had found the equipment, and a have it back in my hands in California within the week. Very much appreciated. During my stay, the staff truly seemed to care about their guests. Great example: conscious of the heat wave outside (45 degrees for 4 straight days!), the staff created a great ice water and sunscreen station. The concierge was quite informative.
Room Quality: The beds were plush and comfortable. Room was large, and featured a full panoramic view of the Yarra and downtown. Bathroom also large, featuring a soaking tub and spacious walk-in shower. Only con is that the construction quality and fixtures were done a bit on the cheap. The towel holders were loose, bathroom slider door was crooked and didn't slide properly, and desk had a wobble.
Location: a bit out of the way in terms of touristy sights and the CBD, but there is direct, convenient access to the walking/running/biking path along the river to get into the heart of town within 15-20 minutes walk. The hotel is connected to the convention center, so I can imagine the area can get crowded if a convention is on, however things were pleasantly quiet during my stay. Perhaps a benefit from being slightly out of the center areas. Nice bars and restaurants connected to the building along the river.
Amenities: Gym was adequate. Surprised that there was no pool. Lobby cafe featured nice coffees, teas, and small morning bites. The wine bar was also a great place to finish off a night. Didn't use room service, but menu options looked decent, but with the expected inflated pricing. In-room wifi came at a price (Free if you have higher HHonors status), but it was fast.
Overall, I would come back.
- Official Description (provided by the hotel):
- Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more less
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- Also Known As:
- Hilton Melbourne South Wharf Hotel Melbourne