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“Quality and service in Melbourne” 5 of 5 bubbles
Review of Hilton Melbourne South Wharf

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Hilton Melbourne South Wharf
Ranked #19 of 158 Hotels in Melbourne
Certificate of Excellence
San Diego, California
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Quality and service in Melbourne”
5 of 5 bubbles Reviewed 10 February 2014

I was in Melbourne for 3 days on business and the Hilton South Wharf was a comfortable place to use as a base.

Service Quality: The staff were very friendly, professional, and trained well in the way of customer service. Special thanks goes out to Agnes and Vicki in the housekeeping department I had forgotten a valuable piece of athletic equipment when I checked out, and all it took was an email for them to promptly respond, confirm they had found the equipment, and a have it back in my hands in California within the week. Very much appreciated. During my stay, the staff truly seemed to care about their guests. Great example: conscious of the heat wave outside (45 degrees for 4 straight days!), the staff created a great ice water and sunscreen station. The concierge was quite informative.

Room Quality: The beds were plush and comfortable. Room was large, and featured a full panoramic view of the Yarra and downtown. Bathroom also large, featuring a soaking tub and spacious walk-in shower. Only con is that the construction quality and fixtures were done a bit on the cheap. The towel holders were loose, bathroom slider door was crooked and didn't slide properly, and desk had a wobble.

Location: a bit out of the way in terms of touristy sights and the CBD, but there is direct, convenient access to the walking/running/biking path along the river to get into the heart of town within 15-20 minutes walk. The hotel is connected to the convention center, so I can imagine the area can get crowded if a convention is on, however things were pleasantly quiet during my stay. Perhaps a benefit from being slightly out of the center areas. Nice bars and restaurants connected to the building along the river.

Amenities: Gym was adequate. Surprised that there was no pool. Lobby cafe featured nice coffees, teas, and small morning bites. The wine bar was also a great place to finish off a night. Didn't use room service, but menu options looked decent, but with the expected inflated pricing. In-room wifi came at a price (Free if you have higher HHonors status), but it was fast.

Overall, I would come back.

Room Tip: Be sure to ask for a room facing the city core and the Yarra. The higher the better. Amazing view!
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 13 February 2014
Thank you for taking the time to write your review. I am glad you enjoyed your stay with us and the team was able to retrieve your lost item and send it across.

We look forward to welcoming you back soon.

Safe travels
Brett Christ, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,455 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Villa Park, United States
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

We stayed at this Hilton in Melbourne prior to boarding a cruise ship. The hotel was located on the Yarra River close to the convention center. Many restaurants can be found along the scenic riverfront, and the walk to downtown is 15 minutes.
The hotel room was very good. Quiet, and comfortable. There was a daily breakfast and dinner buffet which more than satisfied our appetite. The staff was very accommodating.
If you are planning to cruise from Melbourne this hotel is located just a short taxi distance from the cruise terminal.
Also, the business office with computers and printers seemed to be a bit faster than the room setup.

Room Tip: We had a room with a good view of the river and the city. You might ask at the desk as to which side...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 13 February 2014
Dear Reviewer,

Thank you for taking the time to write a 10/10 review.
I was really glad to read that your enjoyed your stay with us and the team look after you well. Hope to see you soon.

Safe travels
Kanu Mathur, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
5 of 5 bubbles Reviewed 9 February 2014

Not a fan of the Hilton brand in general, however this property is what all hotels should aspire to be. Fresh clean, stylistic in current sense of the word. Fantastic culture among the staff that breads helpfulness with condescension. The rooms are great. Fantastic block out blinds allowed great sleep ins. I can not speak highly enough of the staff and general quality of the hotel in general.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 13 February 2014
Dear Reviewer,

Thank you very much for sharing your positive experience with your fellow travelers.
We hope this experience will change your mind regarding Hilton Hotels Worldwide.
Hope to welcome you back soon.

Safe travels
Brett Christ, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne Australia
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

Hilton South Wharf is still as good as ever! We stayed here for our Wedding Anniversary in January, and had a wonderful stay.
We booked a city view room, with access to the Executive Club.
The floor to ceiling windows were magnificent! What a fantastic view!
The room and the bed were extremely luxurious and comfortable.
We enjoy this location on the banks of the Yarra River, with it's many shops, and choices of bars and restaurants, and an easy 10 - 20 minute walk to Southbank and the City Centre.
Check in was a very slow tedious process, but after that, everything was amazing! The food, drinks and service were all top class. We can't wait to come and stay again!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melbournetraveller24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 13 February 2014
Dear Reviewer,
Thank you for sharing your positive experience with your fellow travelers. I am delighted to read that we are your favorite city hotel in Melbourne!!

We look forward to welcoming you back soon.

Safe travels
Brett Christ, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

I was lucky enough to stay here last year in July. The rooms are gorgeous and the beds are delicious!! Luxurious and comfortable. The bathroom was huge and opulent. The location is perfect, especially to the conference centre, but also only a short walk to hundreds of shops and restaurants.

However....I detest calling their reservations department. I am currently rebooking for this year, and each time I have called the hotel I ask to speak to the in house reservation department - and each time I have been transferred to a central reservations centre overseas. I had hunted down a great price on the web and wanted to book direct with the hotel...they however would not match the price - which is fine...(strange though - I spent 6 years of my working life, working for the Sydney Hilton, London Hilton and The Sheraton on The Park, and for at least 3 of them as Reservations Supervisor!!), but they would not even entertain any negotiation.
The reservations agent was incredibly pushy, questioning me as to why wouldn't I book right then and there...I kept explaining that I was not happy with the rate and wanted to speak with my travelling partner...she was not happy. She threatened that even if I booked and paid in full through the Agoda, my reservation would not be guaranteed and I might miss out, I really should still book with her...
I am baffled as to why I am unable to speak with someone from the hotel... what is happening to customer service? The service is amazing when you are staying there, so why does it have to be so painful & awkward making the reservation.
Needless to say I went ahead and booked via Agoda..... oh well.

Room Tip: The Queen Family room is great for a twin...it has a queen size bed and a king single..
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  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katrina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 13 February 2014
Dear Reviewer,

Thank you for taking the time to review our Hotel.
I genuinely appreciate your feedback rating and comments and have discussed them with my Senior Management Team. I apologise for the disappointment you experienced during the reservations process. I will surely be addressing this with our Reservation Manager.
Once again, thank you for your time.

Safe travels
Brett Christ, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 February 2014 via mobile

Wonderful hotel with pleasant, helpful and attentive staff.

Well fitted out newly built hotel. Rich, dark, smart interiors.

Generous rooms with all neccessaties and lovely toiletries.

Very comfortable beds and pillows. Easy parking.

The restaurant for breakfast was fabulous with soaring ceilings and a lovely fit out. Very attentive and happy staff.

In a great location right near some fabulous trendy bars cafes and eateries in Melbourne's new South Wharf precinct. The new DFO (outlet shopping), right next door.

A wonderful place to stay. Highly recommended.

Stayed January 2014, travelled with family
Helpful?
Thank Rexyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 13 February 2014
Dear Reviewer,

Thank you for sharing your positive experience with your fellow travelers.
I’m glad you enjoyed your stay with us!

We look forward to welcoming you back soon.

Safe travels
Brett Christ, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
warwickshire
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 31 January 2014

From the moment we arrived the Hotel and its staff exuded quality. From check in to check out the staff were superb, helpful, professional and friendly, with a personal touch. We particularly liked the fact that they recognised and remembered you each day and welcomed you back to the restaurants.
We liked the location on the south bank of the river Yarra, loads of bars and restaurants all around, and about an easy, flat 20 minute walk to the City Centre. We also found it easy to stroll to the various lovely open grassy parks that ring the outskirts of the CBD and also to the Cricket ground and Rod Laver Arena.
As for the Hotel décor, as other reviewers have stated, the foyer and we felt the corridors and doors could be a little brighter, but our Queen family room was beautifully appointed and very clean. The floor to ceiling windows from our 16th floor room afforded magnificent bay views of the sea, and weren't spoiled by the views of the freeway or the retail outlets below, most spectacular when picking up the night time lights of the City. We slept very well in the comfortable bed and experienced no noise.
We loved the very extensive breakfast, and ate at the Nuevo 37 restaurant in the evening, which we found to have a varied menu and very good service.
We had a lovely stay in Melbourne and were very pleased with our choice of Hotel.

Room Tip: We found a high level room great for views and quiet.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hornsdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 13 February 2014
Dear Reviewer,

Thank you for taking the time to write your review. I’m glad you enjoyed your stay with us!
We look forward to welcoming you back soon.

Safe travels
Brett Christ, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Melbourne South Wharf

Property: Hilton Melbourne South Wharf
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#18 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Melbourne South Wharf 5*
Number of rooms: 396
Official Description (provided by the hotel):
Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more   less 
Reservation Options:
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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