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Hilton Melbourne South Wharf
Ranked #20 of 158 Hotels in Melbourne
Certificate of Excellence
Toronto, Canada
Level Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Loved the hotel”
Reviewed 19 March 2014

This hotel is brand new 5 star super modern style and neat place to stay. Very fresh and clean. My only complaint was, the carpet in our room was damp, and was probably just carpet cleaned. They didn't have to any rooms left (the type we booked) so when I reported this we didn't end up switching.Staff were very nice but they should have offered us a discount for this and they didn't. At $350 per night this hotel is woth the money but not with damp carpet.

Room Tip: make sure the carpet is dry
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  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank Luv_totravel121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 24 March 2014
Thank you for taking the time to share your feedback with us.

Naturally, I was very sorry to learn that your carpet was damp on arrival to your room on this occasion and we deeply apologise for this inconvenience. I was also disappointed to read about the manner in which this situation was handled at the time and I would greatly appreciate it if you could kindly contact us directly at Hilton Melbourne South Wharf, in order for us to look into this matter more specifically by obtaining your details and dates of stay.

I was pleased, however, that you enjoyed other aspects of our hotel and appreciate your feedback.

Once again, our apologies for the disappointment caused during your recent visit and I do hope we will hear from you soon.

Sincerely
Brett Christ
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,515 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (848)
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English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2014

Hi,
I really like the Australia because there Hotels and Restaurant food are awesome like your "Hilton Melbourne South Wharf" food and "Catering On The move" both food and the way of serving the food means food decoration is really good.

  • Stayed October 2013, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank macksmith345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 19 March 2014
Thank you very much for your review about your experience at Hilton Melbourne South Wharf.

I have passed on your wonderful comments to our Kitchen team and we greatly appreciate your feedback.

Sincerely
Brett Christ
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 March 2014

On a business trip to Melbourne we chose this hotel as we are Hilton members.
On reflection, the choice was an excellent one due to its location on the fringe of the city CBD zone.
Our business took us to various suburbs out side the CBD and we found the convenience of the freeway entries ,almost at the door of the hotel, a real time saver.
All major freeways and roads are access able from this point and getting back to the hotel is just as easy with exit points here also.
The hotel itself is of a very high standard - good service,clean and inviting.
Spacious room and a fabulous bathroom.

Room Tip: Check that it is not near the lifts.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spartan302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 19 March 2014
Thank you for your review.

We are indeed fortunate to be situated in the favourable location that we're in and I'm pleased you were highly satisfied with your stay. I hope we will have the pleasure of welcoming you back soon, for another wonderful Hilton experience.

Sincerely
Brett Christ
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
198 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 March 2014

Another trip for work and another great night. This time my colleagues also had the benefit of these great rooms. Love the business lounge and the great facilities it provides. I held a meeting there with a client and he was very impressed. Comfortable beds, great room (this time a fantastic two bed apartment!) and fantastic service. Even with the F1 in town I had a great stay.thanks again Hilton.

  • Stayed March 2014, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 19 March 2014
Thank you for your Trip Advisor Review.

Great to see that our hotel's service and facilities met all of your business needs and requirements throughout your stay, particularly within the Executive Lounge, and I appreciate your time taken to share this with us.

Sincerely
Brett Christ
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
2 reviews
Reviewed 16 March 2014

Excellent hotel, fantastic view, great location and good service.
The first thing that blew my mind was the amazing view of the city. The room was spacious and the bathroom was quite large and very modern.
We upgraded our room to the executive floor room on the higher level which has complimentary breakfast. Sadly, the breakfast option in the executive lounge is limited options compared to the restaurant on the ground floor.
All in all the hotel is excellent especially the rooms. Will definitely come back.

Room Tip: Higher floor facing the city offers a fantastic view, the 13th floor room was very quite even though...
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  • Stayed May 2013, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Fads84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 19 March 2014
Thank you very much for your review.

I appreciate your great feedback and am glad that you enjoyed your guestroom views of this beautiful city.
We all look forward to welcoming you back soon to Hilton Melbourne South Wharf.

Sincerely
Brett Christ
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014 via mobile

We have stayed at the Hilton a number of times now and find it a brilliant hotel if you need to be close to the convention centre, Albert Park or DFO. The staff are always warm, friendly and happy to help. Beds are fantastic as are the breakfasts, they even have yummy gluten free muffins! Thanks again for another great stay Hilton!

  • Stayed March 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJH999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 19 March 2014
Thank you very much for sharing your review about your stay at Hilton Melbourne South Wharf.

I'm thrilled to see that you highly enjoyed your experience at our hotel and we look forward to the pleasure of your return at some stage in the future.

Thank you again for your feedback.

Sincerely
Brett Christ
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grassmere, Australia
1 review
Reviewed 16 March 2014

We stayed for work purposes and found the accomadation wonderful from start to finish. Meal was not up to the standard we were expecting but everything else was fantastic. Loved it. Bed was amazing, soft and didn't want to leave.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tanya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review, 19 March 2014
Many thanks for your feedback on Trip Advisor.

I was sorry to learn that your meal did not meet your expectations on this occasion and please do not hesitate to contact us directly at Hilton Melbourne South Wharf with further details and feedback, should you so wish to provide, as we would love to hear from you.
I am, however, pleased to see that you thoroughly enjoyed other aspects of your stay with us and we hope to serve you again very soon.

Sincerely
Brett Christ
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Melbourne South Wharf

Property: Hilton Melbourne South Wharf
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Melbourne South Wharf 5*
Number of rooms: 396
Official Description (provided by the hotel):
Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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