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“Very good location, room and breakfast”

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Pan Pacific Melbourne
Ranked #21 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 12 August 2014

The Hilton South Melbourne South Wharf is a short walk to Crown Casino and other attractions on the Southbank. It is recommended that you try to get a bed and breakfast package, as the breakfast buffet is very good. The fitness centre has the necessary free and machine weights, and cardio equipment. The room was large with a separate bath and shower. The staff were very good from the front desk to the breakfast section. I recommend this hotel for a long or short stay.

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Christopher V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 13 August 2014

Many thanks for your comments on Trip Advisor.

Your feedback is greatly appreciated and we all look forward to serving you again in the not too distant future, at Hilton Melbourne South Wharf.

Sincerely,
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,938 - 1,944 of 3,741 reviews

Reviewed 12 August 2014

This hotel offers lovely views of the Yarra if you have a City view room. Breakfast is excellent. The rooms are very well appointed and clean. Enough amenities in the room and housekeeping is good.
I am a Hilton Diamond Member and have access to executive lounge. The offerings of the lounge are excellent too and the staff is pleasant. I enjoy spending time there and also prefer working in the lounge.
Friday night the offerings were a bit limited, but I guess that is based on personal preferences and taste.

The gym is well equipped. Although last weekend 2 treadmills were out of order. I think they have to filter the down lights above the treadmills - they tend to shine right in your eyes (not important, just a little nuisance).

I like going there. It is not the cheapest place to stay, but I still find it value for money and quality is consistent.

I also enjoy Hilton on the Park; the employees at HOTP seems to try harder, but staff at HSW has improved.

Room Tip: City view if you spend time in room and want to stare over the Yarra from your bed.
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  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank ronnie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 13 August 2014

Thank you for your review about your recent stay at Hilton Mlebourne South Wharf.

Wonderful to learn that you enjoy your stays at our hotel and we greatly appreciate your ongoing loyalty to the Hilton brand as a valued Hilton Honors Diamond Member.
Our sincerest apologies regarding the temporarily-malfunctioning treadmills during your stay and I appreciate your feedback regarding the lights; thank you.

I trust we will have the pleasure of your return in the not too distant future as we all look forward to serving you again soon.

Sincerely,
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Stayed at the South Wharf for 3 nights. We were made to feel very welcome and were looked after expertly from the moment we arrived until the moment we left. The restaurants on site were excellent, the rooms spacious and the view photogenic.
The hotel is a short walk to the Casino tram stop, which is ideal for travelling into the CBD. The weather was fine and we enjoyed walking into the CBD too via the restaurants along the South Wharf.

Room Tip: Higher floors have the best views. There is a great selection of menus.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank russelljb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 13 August 2014

Many thanks for your review about your recent stay at Hilton Melbourne South Wharf.

We are most grateful for your wonderful feedback and hope to have the privilege of welcoming you back to our hotel in the near future.

Sincerely,
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

I've never been greeted at the front desk when checking in with 'hello mate' and profanities while the staff struggle to use their computer. Absolutely gobsmacked!

The hotel itself was nice, the room great (we had an executive suite which was nice and large and very well laid out) but the reception staff were just something else!

  • Stayed: September 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Amo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 13 August 2014

Thank you for sharing your review about your stay with us last September.

Naturally, I was rather disappointed to learn about the manner in which you were greeted upon check in - This level of service is very much uncharacteristic of our hotel and is by no means acceptable. To that end, if you wish to do so, please do not hesitate to contact our hotel directly with your details so that we can look into this matter further.
However, please be assured that your comments have been relayed to the Department Manager concerned to ensure our Reception team are consistently delivering the five star standard of service we pride ourselves on.

Sincerely,
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

An exceptional hotel in a great location in the CBD. The room, service and staff could not be faulted. There is also a very good range of delicious room service food. Wifi is available for a fee in the rooms.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank jules1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 13 August 2014

Thank you very much for posting your review, following your recent business trip.

We truly appreciate your positive feedback; and the team and I look forward to having the opportunity of welcoming you back Hilton Melbourne South Wharf in the near future.

Sincerely
Brett Christ
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

A very centrally located hotel to the city, plenty of in-house restaurants and bars with plenty more within walking distance. The rooms are very comfortable and large.A very centrally located hotel to the city, plenty of in-house restaurants and bars with plenty more within walking distance. There is a wide choice of food styles, prices and different themed restaurants as well. The rooms are very comfortable and large with all elements being very luxury in condition and style. All amenities within the room are top notch and the room service and quality of food/value is suburb.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 13 August 2014

Thank you very much for your review on Trip Advisor.

I appreciate your wonderful feedback and the team and I look forward to welcoming you upon your return to Hilton Melbourne South Wharf in future.

Sincerely,
Brett Christ
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Very good stay in a lovely hotel. Had to wait for a taxi for 20 minutes to the airport so take this into consideration especially during busy times. A few good restaurants in the area but not very near the CBD a fair walk to the CBD or pay for a taxi if by yourself or walk back in a not too lit and dark area to the hotel. Good location if you have a conference at the convention centre and they have a link on the first floor of the hotel- marvellous especially in the cold Melbourne weather. Breakfast is a delight and so is the service. Only place in the area to have breakfast too, but well worth the cost.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSouthWharf, General Manager at Pan Pacific Melbourne, responded to this reviewResponded 13 August 2014

Thank you for taking the time to share your review.

Great to see that our close proximity to the Convention Centre was beneficial to you during your stay and that you were pleased with your overall experience.

We all look forward to serving you again at Hilton Melbourne South Wharf, should your travels bring you back to the area.

Sincerely,
Brett Christ
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Melbourne

Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range: £70 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Melbourne 5*
Number of rooms: 396
Official Description (provided by the hotel):
Pan Pacific Melbourne will feature 396 rooms and suites, with floor to ceiling windows that offer panoramic views of the Yarra River, Port Phillip Bay and city, complete with thoughtfully appointed amenities and modern furnishings. Guests will be able to choose from two dining outlets, an all-day-dining restaurant and bar which offers international cuisine and a nightcap in the evening, or a more relaxed cafe setting for a light meal or quick coffee. Refresh your senses at the end of a long day with our wellness facilities, including a well-equipped 24-hour fitness centre. With over 400 square metres of versatile meeting space and its proximity to the Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne will be an ideal base for both business and leisure travellers. ... more   less 
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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