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“Great if you are not planning to eat in or work at your desk”

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Punthill South Yarra Grand
Ranked #80 of 160 Hotels in Melbourne
Certificate of Excellence
Hong Kong, China
Level 4 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great if you are not planning to eat in or work at your desk”
Reviewed 7 January 2014

We stayed here for almost a week. My husband worked, so it was very convenient due to proximity to South Yarra train station (three different train lines go through this station, so you never have to wait long). Our apartment was a two bedroom, so was a nice size for us and two kids. It was well equipped - we used the washing machine, dryer, and drying rack everyday! The kitchen was ok. The two hob stove top was disappointing....the main hob just would not get beyond lukewarm, so ended up cooking on the smaller one...which took ages anyway. Also, the lighting is weird, there were no lights above the desk (and no desk light) so hard for husband to do his work after hours. The desk chair was very unstable, and the day after arrival we asked for a replacement, only to be told that as all apartments are individually owned, they had to liaise with the owner. Nothing got done during our stay about that chair, and no one got back to us on it. Finally, the beds in the second room were very narrow...okay for kids I guess, but not adults.....narrower than a standard single (so they would fit it I guess. Overall, it was okay location-wise.

Room Tip: Avoid corner rooms facing South, as the land next door is being prepared for some construction; also...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WHAaA_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill South Yarra Grand, responded to this review, 9 January 2014
Dear WHAaA,
Thank you for your comments regarding your recent stay at Punthill South Yarra Grand.
We agree that the location of this property in South Yarra is fantastic; public transport, boutique shopping, restaurants, cafes and supermarkets are all very close by.
We do apologise profusely about not replacing the desk chair; this should have been attended to immediately with no excuses given. The hob has been attended to also.
The beds in the second bedroom are definitely regular single-sized beds.
There is a very large standing lamp with a long arm which can be positioned over the desk if preferred.
Our General Manager has been in contact with you directly regarding your feedback, and we do hope we have the opportunity to welcome you back to Punthill another time.
Kind regards,
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
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English first
Brisbane, Queensland, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2014

From the time we arrived until the time we left everything was excellent. We stayed in a 2 bedroom apartment which had plenty of space for 2 adults, 2 children. The location was amazing - close to the trains, shops, plenty of close excellent coffee places and restaurants. Would definitely stay again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill South Yarra Grand, responded to this review, 2 January 2014
Dear Tracy D,
Thanks for your lovely review of Punthill South Yarra Grand.
So great to hear that you and your family had such an enjoyable stay and would happily stay with us again!
We look forward to welcoming you back to Punthill soon.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 December 2013 via mobile

Traveling with a friend, we wanted a 2 bedroom apt rather than just a double bed room. The Punthill delivers a nice size apt, fully appointed with kitchen and laundry facilities within and an ample balcony. The staff is exceeding pleasant. The location is also good, right next to the South Yarra train station and the #8 tram line.

But then the bad points. They adjoin a construction site (just beginning), they charge $18/day for Internet service (any charge is just unacceptable but that's really pricey) and the mattress was very soft, approaching a canoe-like shape. By the time we left, my back hurt. Also, the furnishings are also a bit cheap. The sofa big enough for two and most of the other seating is plastic chairs. At times there was a loud exhaust fan sort of sound in the living room area, which I guess is the adjoining room's hvac unit. Also, there is hvac only in the living room. In hotter or colder weather I would think the bedrooms and bathroom are uncomfortable.

Overall I was not terribly disappointed but i would not stay again. The canoe bed, noise from next store and pay-for Internet, make it a non-starter.

Stayed November 2013, travelled with friends
Helpful?
Thank OnwardNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill South Yarra Grand, responded to this review, 22 December 2013
Dear OnwardNYC,
Thank you for your comments regarding Punthill South Yarra Grand. We are so sorry that you found your stay unsatisfactory.
There are several buildings being developed throughout the South Yarra area and the site next door adheres to very strict regulations regarding construction times. Guests have not been inconvenienced by construction, and the entire area is experiencing so much growth with apartments, cafes and restaurants springing up almost overnight.
Most guests absolutely love our luxurious mattress toppers but we wish you had mentioned to staff that you found the bed soft as we would immediately have removed the topper and the bed would have been firmer.
We do still charge for internet as do most hotels in Australia; we often offer specials including internet though, so keep an eye on our website, or sign up for our e-newsletter, for special deals. We are sure that in the near future it will become common for internet to be free as it is in some other countries.
We do hope to welcome you back to Punthill in the future.
Kind regards,
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Hampshire, England
Level 6 Contributor
146 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 14 December 2013

The location is fantastic (especially for me as the office I was visiting was at 9 Yarra Steet - ie, next door). The area is pretty affluent with a classic car dealer on the same block and some international boutique shops on the main street. It certainly felt safe at night and I didn't notice any street noise during the week I stayed.

The studio apartment was pretty small, but with some very nice designer touches. The bed was superbly comfortable and the shower excellent.

The staff were awesome - super friendly. I was only charged for 2 days of the 7 days high-speed WiFi I used and parking was free.

However .... I book apartments when I'm away like this so that I can cook my own meals rather than eating out. Although the kitchen was reasonably well equipped and the oven was fine, the hob (stove) was useless. I stayed in two different rooms, so I know it was a general problem, but after leaving a pan on the hob for 10 minutes, it still wasn't hot enough to cook scrambled eggs. I bought a steak one night and had to oven bake it because the pan just never got hot enough to sizzle. Pasta was a joke, I didn't have the 60 minutes it would have taken to get Orecchiette much beyond al dente.

First world problems, I know. But all the same, it annoyed the heck out of me, hence the 4-star review rather than 5 it would have got if I wasn't a cook.

Stayed November 2013, travelled on business
Helpful?
Thank JasonLaw_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill South Yarra Grand, responded to this review, 15 December 2013
Dear LasonLaw_UK,
Thank you for your review of Punthill South Yarra Grand.
We agree that the location of this property is fantastic - boutique shops, cafes, restaurants and public transport are practically on the doorstep!
We are extremely surprised at your comment regarding the hob as this has never before - since we opened this property, 4 years ago - been brought to our attention. We take this extremely seriously though and are testing each hob in every apartment.
We do hope to welcome you back to Punthill in the future.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 December 2013

We stayed (party of 3) in April and found the second bedroom with the single beds to be so small that the third adult elected to sleep on the fold out sofa bed. This resulted in back pain, so beware that option. The other beds were comfortable and cosy. Parking was available, but a little alarmng at first, as you had to drive up 5 floors into the building to reach the level where guests are able to park. Car parks are very small, so don't bring your huge 4WD for this experience. The apartment was clean and functional. There is really only enough lounge room seating for 2 adults. Staff were well informed and helpful. The gym is small (like everything else!) but I only used the running machine, so that was fine. There were plenty of places within walking distance nearby to purchase foods to dine in, or for dining out options. This is a great location.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenley52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill South Yarra Grand, responded to this review, 8 December 2013
Dear Kenley52,
Thank you for your review of Punthill South Yarra Grand.
We do have some larger apartments and some do have extremely large balconies and we hope that you will book one of those next time.
We are pleased that overall you enjoyed your stay and we do hope to welcome you back to Punthill in the future.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 November 2013

Have stayed here a couple of years ago, liked it because it was very convenient for transport, close to Train station. lots of lovely eateries around here, close to great shopping. Had a two bedroom apartment at the rear of the property, much quieter, previously at the front, way too noisy.
Bad points the fans in bathrooms didn't work, water pressure in smaller bathroom was terrible and the apartment didn't appear to have been cleaned very well, did not make our beds the 2nd morning. Staff we're very pleasant though.

Room Tip: Request back of property away from train station
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annier127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill South Yarra Grand, responded to this review, 28 November 2013
Dear annier127,
Thank you for your review of Punthill South Yarra Grand.
As a return guest, we are disappointed that your expectations weren't met during your most recent stay.
All bathroom fans have dual switches and unfortunately in your instance, it seems that the switch in the bathroom would have been on whereas the second switch must have been inadvertently switched off. Next time, please do not hesitate to advise of anything like this and we will attend to the issue right away. Regarding the housekeeping - we take this very seriously and will speak to all housekeepers.
We look forward to welcoming you back to Punthill again in the future.
Kind regards,
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Brisbane
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 November 2013

The hotel is in an excellent location. Next to the train station so really easy to get around. Also awesome for shopping on Chapel st! My main problem was the size. We had a 2 bedroom apartment and found it was a push with 4 people. In the second bedroom if one person was using the mirror to get ready and the other person wanted to leave the room they had to either climb over the bed or get the person using the mirror to move and let them through. A bit of a hassle when you're getting ready for the races!! Kitchen only really a kitchenette too. Otherwise clean, comfortable and friendly.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aligilly79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michele B, Guest Relations Manager at Punthill South Yarra Grand, responded to this review, 20 November 2013
Dear aligilly79,
Thank you for your review of Punthill South Yarra Grand.
The property certainly is in a prime location in South Yarra as you mentioned, with easy access to public transport, cafes, restaurants and all sorts of boutique shopping along Toorak Road and Chapel Street.
In the South Yarra area, apartments are generally on the small size because of real estate prices; however we did concentrate on providing a good sized living area.
We are pleased that overall you enjoyed your stay during the Spring Racing Carnival in Melbourne, and we look forward to welcoming you back to Punthill in the future.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Punthill South Yarra Grand

Property: Punthill South Yarra Grand
Address: 7 Yarra St | South Yarra, Melbourne, Victoria 3141, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Wheelchair access
Hotel Style:
#38 Business Hotel in Melbourne
#44 Family Hotel in Melbourne
#75 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Punthill South Yarra Grand 4.5*
Number of rooms: 55
Official Description (provided by the hotel):
Located in the new business and restaurant precinct of South Yarra and with views of Melbourne and Port Phillip Bay, Punthill South Yarra Grand offers spacious, modern, sophisticated and stylish apartment hotel accommodation in Melbourne that rivals no other. The eclectic, lush and stylish décor of our Studio, 1 and 2 bedroom serviced apartments reflects the vibrant, modern atmosphere of the South Yarra area and set a new standard in apartment hotel accommodation. ... more   less 
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Also Known As:
Punthill South Yarra Grand Hotel Melbourne

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