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“A lovely place to stay.” 4 of 5 bubbles
Review of Art Series - The Olsen

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Art Series - The Olsen
Ranked #26 of 158 Hotels in Melbourne
Carlton
Level Contributor
328 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“A lovely place to stay.”
4 of 5 bubbles Reviewed 4 April 2014

Stayed here last night, for a show nearby.
Stayed in Room 1115.
Room was very nice, compact but everything you could need. Bed was beautifully comfortable with plenty of pillows and a good quality doona.
Shower room well equiped and very clean. Plenty of T2 tea and good toiletries and towels.
There is on site parking for a fee and two resturants.
We had a drink in the bar, all good.
Check in and booking was straight forward.
This isn't the heart of the city, South Yarra is approx 10mins drive for the city, well serviced by trams and trains, there is plenty of shopping, smaller boutique shops etc.
Jam factory with mega plex cinema is just down the road and there are bars, cafes and food everywhere.
Richmond is a short distance over the Yarra too.
This is a good option if you don't want to stay right in the city.
We found the staff very pleasant and helpful too.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MissKDonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 5 April 2014
Dear MissKDonkey,

Thank you for taking the time to write a review from your recent stay with us here at [The Olsen]. I am delighted to hear that you enjoyed your stay and provided great insight about the hotel and it's facilities.

We frequently get complimented on our comfortable Art Series signature bedding. We do sell all of our bedding so you can take the comfort home with you!

I would also like to thank you for your kind words regarding our team here at [The Olsen]. I am delighted to hear that they were able to assist you with any queries you may of had.

We look forward to welcoming you back.

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (344)
Date | Rating
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English first
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 2 April 2014 via mobile

We were lucky to stay in room 1213 for a family night out. Beautiful!! The views to melbourne city are stunning, we relaxed on the balcony and enjoyed some pre dinner drinks. The bed was so comfortable and the room very clean, tidy and comfortable. All amenities you need are right here. The location is great, chapel st has food, drinks, dancing and shopping all within a short walk and the concierge so happy to help you find whatever you are looking for. I will be back for sure!

Stayed April 2014
Helpful?
Thank Nicjart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 5 April 2014
Dear Nicjart,

I am delighted to hear that you had a fantastic time here at [The Olsen]. The Two Bedroom Open Plan Suite that you stayed in is defintely a fabulous room with views of the city.

It sounds like you were able to explore South Yarra and enjoy what is on offer at our doorstep. Thank you for your kind words regarding our concierge team here at [The Olsen] I will be sure to pass on your kind words.

We look forward to welcoming you back.

Kind Regards,

Rowena Collings
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

Our second visit to the Olsen. Booked 2 nights - upgraded to rm 1103 Pilbara suite - beautiful beyond words. Suitable for 2 couples with separate sleeping areas and bathrooms. Staff are friendly, helpful and very accommodating. Had lunch downstairs in Spoonbill - hard to choose from an extensive luncheon menu. Discount if you join ( for Free) the Priority rewards program. Overall - a wonderful stay. Both tram and train access to all parts of the City.

Room Tip: Rooms on west side have views towards the city
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sigsearle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 5 April 2014
Dear sigsearle,

I am delighted that you were able to experience the Pilbara Suite during your recent stay with us. I also love that you have taken the time to attach some fabulous pictures of the Suite.

I have passed on your wonderful feedback to the Front Office Team and Spoonbill Restaurant. Becoming a Priority Guest Rewards Member defintely has it's benefits and it is great to hear that you were already a member.

Thank you again for taking the time to write a fantastic review.

Kind Regards,

Rowena Collings
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Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 31 March 2014

I was lucky enough to stay in room 1213 a double suite. Perfect for a girls night. We enjoyed drinks on the balcony, a lovely dinner and cocktails at Steer and then back to the room for more drinks and city views! The beds were so comfortable and I love the shower! Wish my shower was that good at home! A really great night and a great location to enjoy all that Melbourne has to offer!

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Salandtodd2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 5 April 2014
Dear Salandtodd2,

The Two Bedroom Open Plan Suite that you stayed in is the perfect Suite for a girls night! It sounds like you had a wonderful evening at Steer and were able to soak up the terrific views in the evening.

Thank you for taking the time to write a fabulous review!

Kind Regards,

Rowena Collings
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

We stayed in a double room, the beds were comfy and the views from the balcony were amazing.
The pool area and general hotel facilities were exceptional. Wonderful service, will definitely stay again.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Twinmummy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 5 April 2014
Dear Twinmummy55,

I love the beautiful city view photo that you have attached! I am very happy to hear that you had a wonderful stay here with us at [The Olsen].

I would like to thank you for taking the time to write such a glowing review.

Kind Regards,

Rowena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 March 2014 via mobile

Booked one night at the Olsen, ended up staying a second at no extra charge using the Overstay, You're Welcome promotion. Service was fantastic, friendly and organised. Parking was a little expensive but understand that in South Yarra this is necessary. Room was spotless, got a high floor overlooking Chapel St. Probably the most comfortable hotel bed I've ever slept in. Only complaints are the slow and over-utilised lifts, and the Christmas functions that we're taking place in the hotel on the Friday night - one on roof was very noisy and the one by the pool was awkward as it meant we had a room full of drunk office workers watching us swim from their function area.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank BDT111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 6 April 2014
Dear BDT111,

Thank you for taking the time to write a review from your previous stay. It is fantastic to hear that you were able to stay the additional night free of charge with the Overstay Promotion.

The December period is always very busy time here at [The Olsen] I apologise for the inconvenience with the delayed lifts. In regards to the issues by our swimming pool, I can only apologise as I would like to think that our guests that attend functions would be more respectful to other guests.

Again I would like to thank you for writing an insightful review regarding your stay.


Kind Regards,

Rowena Collings
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
95 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

We stayed at the Olsen as we were attending a wedding close by.The staff are particularly well trained and are eager to please. The service levels reflected this and all requests were carried out with efficiency and a smile on their face.

We had a king room. It was spacious, well designed and clean. The only criticism was the lighting in the room was insufficient. Whist it was great "mood" lighting, it was difficult to read. The bed was particularly comfortable and I loved the soft pillows.

The hotel is well located. It is in Chapel St, very close to restaurants and shops, a block away from Toorak Rd and very close to the river. The hotel hires out cycles and we rode along the river, a very pleasant experience.

All in all, we had a great stay and I will definitely stay there again

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank howards2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowena C, Guest Relations Manager at Art Series - The Olsen, responded to this review, 3 April 2014
Dear howards2010,

I really enjoyed reading your review from your recent stay with us. I am happy that our team here at [The Olsen] were able to ensure that you had a fabulous stay.

Art Series Hotels now manufactures our signature bedding for guests to purchase - so you can take the comfort home with you!

We are very lucky to be situated in a fantastic location like you mentioned and it sounds like you had a fun time cycling by the Botanical Gardens.

Thank you again for your feedback. We look forward to welcoming you back to [The Olsen]

Kind Regards,

Rowena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Art Series - The Olsen

Property: Art Series - The Olsen
Address: 637 - 641 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Melbourne
#9 Business Hotel in Melbourne
#25 Luxury Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#28 Family Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Art Series - The Olsen 5*
Number of rooms: 229
Official Description (provided by the hotel):
Set on Melbourne’s prestigious Chapel Street, The Olsen Hotel offers travelers premier South Yarra accommodation with 229 elegant five-star suites that are infused with the lyrical works of revered Australian Landscape artist Dr John Olsen. Breathtaking mural and sculpture greet you on arrival and large prints adorn all hallways and suites. This boutique Melbourne hotel is complimented by a day spa and two delicious restaurants; you will be reveling in the Art of [Creature Comforts]. At The Olsen Hotel, one can sleep soundly on Art Series Signature bedding, plunge into the spectacular glass bottom pool with Chapel Street shoppers below, work out in our state-of-the-art gymnasium or step out for some retail therapy. These South Yarra accommodations offer plentiful natural light and are thoughtfully appointed with 42” flatscreen televisions, wireless internet access and complete kitchenettes.For a longer stay settle into an exclusive art inspired residential suite.Olsen is regarded as one of Australia’s greatest living painters and won the Archibald Prize in 2005 for his portrait Self Portrait Janus Faced.Experience Olsen’s charm, wit and passion for life. ... more   less 
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Also Known As:
Art Series - The Olsen Hotel Melbourne

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